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Chanel promo codes

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One of the most popular brands know around the world, Chanel is a quality, elegant lifestyle brand with a mission to make women feel powerful.


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What can I buy at Chanel?

Chanel produces a variety of men’s and women’s fragrances, cosmetics and skincare.

Some popular women’s fragrances from Chanel include:

  • Chanel No. 5
  • Coco Mademoiselle
  • Gabrielle Chanel
  • Chance
  • Allure
  • Chanel No. 19

Popular men’s fragrances include:

  • Bleu de Chanel
  • Allure Homme
  • Égoiste
  • Pour Monsieur

The cosmetics selection includes a range of foundations and lipwear, as well as a popular mascara primer and several mascaras. There are also skincare options appropriate for even the pickiest complexion. Chanel makeup brushes are exceptionally high quality and an investment for those who appreciate beauty products.

Chanel also sells a range of fashionable sunglasses, watches and fine jewelry.

Consider adding a Chanel primer to your makeup routine. No matter how much makeup I plan to wear, I always use two Chanel primers. The lash primer, Beauté des Cils, is a nourishing mascara base that strengthens your lashes, priming them for mascara. It uses vitamin B5 and meadowfoam oil to protect and enhance your lashes. The formula is white and turns clear when it dries, so you can see where you’re putting it. You can also use it as a lash mask at night.

The face primer, Le Blanc de Chanel, evens your skin tone and minimizes pores. You can wear it alone or under your foundation — it helps your foundation stay put all day. Even on days I’m not using foundation at all, this illuminating base is my holy grail primer.

How do I use my coupon code?

Shipping, delivery and payments

Can I get free delivery?

Yes, you qualify for free shipping as long as you spend at least $50.

Shipping costs

If you want to get your order faster or you don’t spend $50, here are your shipping options:

UPS Ground$5 or free on orders of $50+
USPS Priority$5 or free on orders of $50+
UPS Second-Day$15
UPS Overnight$20

How can I track my order?

You’ll receive a shipping confirmation email from Chanel with your tracking info. You can also call its customer care department at 800-550-0005 to track your order.

Payment options

Pay for your Chanel order on its secure website with Visa, Mastercard, Discover, American Express, Diner’s Club or JCB. Notably, does not accept Chanel gift cards.

What is Chanel’s return policy?

Chanel is proud to offer free returns as part of its complimentary services. Your items must be returned by mail within 14 days.

A prepaid mailing label is included with your order. Make sure to fill out the return invoice to avoid issues with your refund.

Can I exchange for a different item?

No, Chanel does not offer exchanges at this time. This means you’ll need to return the original item and repurchase a new item you’d like to receive instead.

However, eyewear purchased on can be returned or exchanged at your closest Chanel boutique within 14 days of the purchase date.

Are Chanel returns free?

Yes, Chanel returns are free if you mail them back within 14 days of purchase.

How do I return items to Chanel?

  1. Fill out the return form that came with your original order.
  2. Place the items you’d like to return in a box with the return slip.
  3. Attach the prepaid mailing label to the outside of your return package.
  4. Drop the package off at your local mailing center.

When’s the next sale?

Subscribe to the Chanel email newsletter to hear first about exclusive deals and promotions. This brand might not have sales frequently, but you’ll be in the know when it does. You can occasionally find Chanel on sale from department stores like Macy’s or Nordstrom. If you’re shopping at Macy’s, you can use your Plenti points to save on Chanel products.

Plus, sign up for our email newsletter if you love to save on beauty and fashion. We’ll email you all the best deals we find weekly so you’ll always save money on things you already want to buy.

What sets this brand apart?

Chanel is a unique brand because of its strong history of luxury and innovation. It’s a classic French designer brand that’s been around for more than 100 years. Many of its products are considered holy grail necessities from women around the world who are loyal to the brand and swear by Chanel products. Chanel is a symbol of luxury and class, with a unique history that gives its products a little something extra.

What do people really say about this brand?

I’m a longtime Chanel customer and have been very impressed with both the products and the customer service. After I shopped at Chanel for only a short time, a sales representative personally contacts me to let me know when new items are in stock or to alert me of the next sale. The company emphasizes a very personal brand of customer service.

Online reviewers are equally impressed with Chanel’s topnotch customer service and attention to detail. Most customers with complaints purchased their Chanel products from a retailer that was not authorized and received an inauthentic product. Nearly everyone who uses authentic Chanel products is impressed with the quality and results.

What is Chanel’s history?

Chanel is a French designer brand that offers a variety of luxury items including handbags, fashion, makeup, skincare and fragrances. It is a high-end brand stocked in many upper crust department stores internationally. The brand was founded in 1909 by Gabrielle Chanel, better known as Coco.
The Chanel brand is now owned by the grandsons of Gabrielle Chanel’s original business partner, Pierre Wertheimer. Current owners, Alain and Gérard Wertheimer have preserved the brand’s legacy and prestige. Chanel is a coveted brand and tends to be on the edge of innovation, even if the brand vision sometimes differs from what’s trendy.

How can I contact customer service?

A live chat feature is available on Alternatively, you may call 800-550-0005 to speak to a representative. Chanel is committed to offering exceptional customer service and claims that a representative should be available to help you 24/7 via phone. Although there isn’t always a chat representative online to help you, you’ll be able to leave a message for a representative to respond to via email later. You may also use the email form available on Chanel’s website if you’d like to write out a more detailed message.

What about social media?

The best place to check out Chanel Beauty is on Instagram. More than 380K fans of the brand follow along to interact with Chanel Beauty news and share their experiences with Chanel products. You’ll find product shots, videos of Chanel makeup ambassadors, makeup tutorials and more on its very active Instagram account.

Why should I shop at Chanel?


  • Free shipping. As long as you spend at least $50, shipping is free.
  • Free samples. Two free samples are included with every order.
  • Free returns. There’s no cost to you to send an item back.


  • High price tag. Chanel certainly isn’t a discount brand.
  • Short return window. You only have two weeks to return your items.

Bottom line

For those who prefer brands with history, this classic French luxury brand could be the new apple of your eye. In more than 100 years, it’s never wavered from its commitment to quality. With products that are designed to last more than a few weeks and make a true difference in your complexion, people say Chanel is worth its spendy price tag. Sometimes spending more on one quality product is worth it.

Frequently asked questions

Image: Chanel

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