Casper mattress review 2018

Casper mattress review September 2018

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Get a better sleep without the hassle of traditional mattress-buying.

If you’re in the market for a new mattress but have been dreading actually mattress shopping, you might want to give Casper a try. As one of the most successful online mattress companies out there (it only took two years to go from startup status to raking in $100 million), this company is a hot contender in your hunt for the dreamiest mattress out there.

Sizes available Twin, Twin XL, Full, Queen, King, Califonia King
Free shipping Yes
Free returns Yes
Financing Yes
Student discount No
Military discount No
Casper Mattresses Casper Mattresses

Free shipping and returns included with your order

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What does Casper carry?

Mattresses

The Wave Features a special support system that contours to your shoulders and complements the curves of your back and hips for firmer support where you need it most. Plus, its five layers of foam with open-cell formation help to push heat away from your body to keep you cool all night.
The Casper Features a Zoned Support system that offers firmer support under your hips and core, and softer foam under your shoulders to relieve pressure and help you stay comfortable. Four layers of foam with open-cell formation aim to help you stop overheating while you sleep.
The Essential Features memory foam to support pressure points and cradle curves. Its three layers of open-cell foam helps to keep you cool and comfortable.

Prices and payment

The cheapest Casper mattress is a twin-sized Essential model, priced at $350. The most expensive Casper is the California king Wave, which sells for $2,395. If you’re looking for a middle-ground between the two, the queen Casper model costs $995.

Casper is a secure website, so you can safely pay for your order using major credit cards, as well as PayPal for an extra layer of security.

Does Casper offer financing?

Yes! If you’d rather pay a little each month instead of one lump sum now, you can choose the Affirm financing option during checkout. You could be eligible for as low as 0% interest for up to 24 months. Just keep in mind that Casper coupon codes aren’t valid when you finance your order.

Features of a Casper mattress

What is it made of?

All three Casper mattress models are made of a blend of different types of foam. The Wave mattress is made of a blend of foam and also includes a high-resiliency gel for precision contouring.

Do you need a box spring?

No, in fact, Casper recommends that you don’t use a box spring if you can help it. You can get a foundation directly from Casper, or use your existing one. If you are going to use a box spring, placing a bunkie board between your mattress and box spring can help ensure that your mattress has an even layer of support.

How many years does a Casper mattress last?

Casper mattresses come with a 10-year warranty, but our research shows that getting around 6 years out of your foam mattress might be more realistic.

Can I rotate or flip the Casper mattress?

You shouldn’t flip your Casper mattress, since each layer of foam is designed to be in a particular order. However, you can rotate your mattress 180-degrees every 3 to 6 months if you sleep alone on one side of the bed or if your partner weighs significantly more or less than you do.

When unpacked, a queen Casper mattress weighs about 71 pounds, so you might need some help rotating it.

Casper sizing guide

Each of the three Casper mattress options come in slightly different thicknesses.

The Essential:

Twin Twin XL Full Queen King California King
39” x 75” x 8.5” 39” x 80” x 8.5” 54” x 75” x 8.5” 60” x 80” x 8.5” 76” x 80” x 8.5” 72” x 84” x 8.5”

The Casper:

Twin Twin XL Full Queen King California King
39” x 75” x 10” 39” x 80” x 10” 54” x 75” x 10” 60” x 80” x 10” 76” x 80” x 10” 72” x 84” x 10”

The Wave:

Twin Twin XL Full Queen King California King
39” x 75” x 11.5” 39” x 80” x 11.5” 54” x 75” x 11.5” 60” x 80” x 11.5” 76” x 80” x 11.5” 72” x 84” x 11.5”

Shipping and delivery

Can I get free delivery?

Yes, shipping is free on every order. You don’t have to have a special promo code to qualify for this perk.

Does Casper offer a trial period?

Yes, Casper offers a 100-night trial on all of its products. If you don’t love your new bed within this timeframe, give Casper a call and its team will come pick it up and give you a refund.

What’s Casper’s return policy?

Casper offers a 100-night risk-free trial period on all mattresses and other products. If you’re not sold on your new mattress at any point during this timeframe, contact customer support to arrange a free pickup and get your money back.

Are Casper returns free?

Yes, as long as they are made within the 100-night trial period. All products, including mattresses, pillows, sheets and even dog beds, are eligible for this trial period and free return policy.

How do I return items to Casper?

If you want to return a mattress, contact Casper customer support by phone at 888-498-0003 or online and request a free pickup. For all other items, log into your account, print out a free return shipping label and drop your return package at any UPS location.

Shipping costs

Shipping is always free on all Casper orders.

How can I track my order?

As soon as your order ships, you’ll get an email with a tracking number. For most US locations, orders typically take about three to five business days to arrive, but this can vary based on your specific address.

What sets this brand apart?

Casper has become a bit of a household name when it comes to online mattresses, but it didn’t get there without a lot of extra legwork. If you tuned into the 30th season of MTV’s famous series The Real World, you might have noticed that every single mattress in the house was a Casper. So whether you just want a good night’s rest or a Real World-worthy drama fest, Casper’s got you covered.

Another cool fact about Casper mattresses is that they’re essentially wrapped in a big flame-resistant silica sock that snuffs out flames by melting in on itself.

What do people really say about Casper?

The overwhelming majority of online reviews for Casper mattresses sing their praises. Lots of real Casper customers love the fact that their mattress hasn’t sagged, even after several months of sleeping on it. Other reviewers were pumped about disappearing back pain and a convenient shopping, delivery and set-up experience.

On the downside, a few customers thought their Casper mattress was a bit too pricey compared to other options. Other negative reviews say the mattress retains heat and has a chemical smell to it that takes a while to wear off.

How can I contact customer support?

Casper does a pretty good job at being readily available to help you out with questions or problems. You can get ahold of customer support a few different ways:

  • Call or text 888-498-0003 Monday through Friday from 9 a.m. to 9 p.m. Eastern time and weekends from 10 a.m. to 6 p.m. Eastern time.
  • Live chat with a real human online Monday through Friday from 9 a.m. to 9 p.m. Eastern time and weekends from 10 a.m. to 6 p.m. Eastern time.
  • Fill out its online form to send an email.

Why should I shop at Casper?

Pros

  • Made in the USA. All Casper mattresses are made right here in the USA. Mattress protectors from Casper are assembled in Mexico, though.
  • Free shipping and returns. Shipping and returns are always free. If you’re shipping to Canada, Casper will even cover duties and customs.
  • 100-night trial. Test out your mattress for up to 100 nights before deciding if it’s a good fit for you.
  • Try out Casper products at Target. Casper mattresses, pillows and sheets are available at lots of Target stores across the country.

Cons

  • Only one firmness option. Some online reviews say the firmness of their Casper mattress can take some time to get used to.
  • Slightly more expensive than some competitors. While Casper isn’t the most expensive mattress out there, it’s also not the cheapest option.

Is Casper better than Purple?

Casper and Purple are two of the most popular bed-in-a-box mattress brands. Both companies have the same 10-year warranty and 100-night risk-free trial, so it comes down to your personal sleeping preferences. Casper mattresses are made of foam, whereas Purple mattresses are made of a patented gel-like material called Hyper-Elastic Polymer. If you’re looking for a more traditional feel, Casper may be your best bet. Purple, on the other hand, has a bouncier, more elastic feel to it that might be attractive to some sleepers.

Should I get a Casper mattress?

Casper has grown a bit of a cult-like following for its comfy and convenient mattress-in-a-box system that takes the hassle out of mattress shopping the old-fashioned way. If you’re looking to buy online from a company with a proven track record, put Casper on your list.

However, if you’re going to buy a mattress online, compare your mattress options first to make sure you’re choosing the best bed for your needs and likes.

Frequently asked questions about Casper mattresses


The complete guide to buying a mattress online

If you’re not sure yet if Casper is right for you, jump over to our complete guide to buying a mattress online. We give you tips on how to choose the right mattress for you and compare online mattress brands side by side.

Check out our complete mattress guide

Gabrielle Pastorek

Gabrielle Pastorek writes about fashion, beauty and finance. Gabrielle loves helping people find a great deal, whether it's in their shopping cart or on a credit card. In her free time, she exercises her creative muscles by writing short stories.

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