Casper mattress review 2018

Casper mattress review July 2018

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Get a better sleep without the hassle of traditional mattress-buying.

If you’re in the market for a new mattress but have been dreading actually mattress shopping, you might want to give Casper a try. As one of the most successful online mattress companies out there (it only took two years to go from startup status to raking in $100 million), this company is a hot contender in your hunt for the dreamiest mattress out there.

What can I buy at Casper?

  • Mattresses. Casper offers three mattress options:
  • The Wave. Features a special support system that contours to your shoulders and complements the curves of your back and hips for firmer support where you need it most. Plus, its five layers of foam with open-cell formation help to push heat away from your body to keep you cool all night.
  • The Casper. Features a Zoned Support system that offers firmer support under your hips and core, and softer foam under your shoulders to relieve pressure and help you stay comfortable. Four layers of foam with open-cell formation aim to help you stop overheating while you sleep.
  • The Essential. Features memory foam to support pressure points and cradle curves. Its three layers of open-cell foam helps to keep you cool and comfortable.
  • Pillows. The Casper pillow is filled with coated fibers designed to instantly bounce back to life, so you can say goodbye to flat, lifeless pillows.
  • Sheets and comforters. Update your bedroom with some fresh sheets and pillowcases, or treat yourself to a fluffy down comforter.
  • Bed frames. Choose from the traditional Casper foundation, its adjustable base or a metal bed frame to support your new mattress.
  • Dog beds. In case Fido could use a better sleep, too, you can get him a matching Casper dog mattress.

When’s the next sale?

You can usually snag a great deal on mattresses around three-day holidays like President’s Day, Memorial Day and Labor Day. Sometimes, Casper will offer a free pillow with your mattress purchase or offer special coupons like 15% off your purchase.

Casper Mattresses Casper Mattresses

Free shipping and returns included with your order

Plus Casper does their best to donate every returned mattress to a local charity.

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Casper sizing guide

Each of the three Casper mattress options come in slightly different thicknesses.

The Essential:

TwinTwin XLFullQueenKingCalifornia King
39” x 75” x 8.5”39” x 80” x 8.5”54” x 75” x 8.5”60” x 80” x 8.5”76” x 80” x 8.5”72” x 84” x 8.5”

The Casper:

TwinTwin XLFullQueenKingCalifornia King
39” x 75” x 10”39” x 80” x 10”54” x 75” x 10”60” x 80” x 10”76” x 80” x 10”72” x 84” x 10”

The Wave:

TwinTwin XLFullQueenKingCalifornia King
39” x 75” x 11.5”39” x 80” x 11.5”54” x 75” x 11.5”60” x 80” x 11.5”76” x 80” x 11.5”72” x 84” x 11.5”

Payment, shipping and returns

Can I get free delivery?

Yes, shipping is free on every order.

Shipping costs

You never pay for shipping or returns.

How can I track my order?

As soon as your order ships, you’ll get an email with a tracking number. For most US locations, orders typically take about three to five business days to arrive, but this can vary based on your specific address.

What’s Casper’s return policy?

Like other online mattress brands, Casper offers a 100-night risk-free trial period on all mattresses. If you’re not sold on your new mattress at any point during this timeframe, contact customer support to arrange a free pickup and get your money back.

For all other items, log into your account, print out a free return shipping label and drop your return package at any UPS location.

Payment options

Pay for your Casper order using Visa, Mastercard, Discover, American Express or PayPal. Or, if you’d rather pay a little each month instead of one lump sum now, you can choose the Affirm financing option during checkout. You could be eligible for as low as 0% interest for up to 24 months. Just keep in mind that Casper coupon codes aren’t valid when you finance your order.

What sets this brand apart?

Casper has become a bit of a household name when it comes to online mattresses, but it didn’t get there without a lot of extra legwork. If you tuned into the 30th season of MTV’s famous series The Real World, you might have noticed that every single mattress in the house was a Casper. So whether you just want a good night’s rest or a Real World-worthy drama fest, Casper’s got you covered.

Another cool fact about Casper mattresses is that they’re essentially wrapped in a big flame-resistant silica sock that snuffs out flames by melting in on itself.

What do people really say about Casper?

The overwhelming majority of online reviews for Casper mattresses sing their praises. Lots of real Casper customers love the fact that their mattress hasn’t sagged, even after several months of sleeping on it. Other reviewers were pumped about disappearing back pain and a convenient shopping, delivery and set-up experience.

On the downside, a few customers thought their Casper mattress was a bit too pricey compared to other options. Other negative reviews say the mattress retains heat and has a chemical smell to it that takes a while to wear off.

Pros and cons


  • Made in the USA. All Casper mattresses are made right here in the USA. Mattress protectors from Casper are assembled in Mexico, though.
  • Free shipping and returns. Shipping and returns are always free. If you’re shipping to Canada, Casper will even cover duties and customs.
  • 100-night trial. Test out your mattress for up to 100 nights before deciding if it’s a good fit for you.
  • Try out Casper products at Target. Casper mattresses, pillows and sheets are available at lots of Target stores across the country.


  • Only one firmness option. Some online reviews say the firmness of their Casper mattress can take some time to get used to.
  • Slightly more expensive than some competitors. While Casper isn’t the most expensive mattress out there, it’s also not the cheapest option.

How can I contact customer support?

Casper does a pretty good job at being readily available to help you out with questions or problems. You can get ahold of customer support a few different ways:

  • Call or text 888-498-0003 Monday through Friday from 9 a.m. to 9 p.m. Eastern time and weekends from 10 a.m. to 6 p.m. Eastern time.
  • Live chat with a real human online Monday through Friday from 9 a.m. to 9 p.m. Eastern time and weekends from 10 a.m. to 6 p.m. Eastern time.
  • Fill out its online form to send an email.

What about social media?

Casper is all over social media, with accounts on Facebook, Twitter, Instagram, Pinterest, LinkedIn, YouTube and even Snapchat. If you need some inspiration for creating your dream bedroom or if you’re looking for fun new recipes for breakfast in bed on a lazy Sunday morning, Casper’s Pinterest page is worth a look.

What is Casper?

Casper Sleep, now known simply as Casper, launched in 2014 and has been on the up and up ever since. Although there are plenty of others like it, Casper remains one of the most popular and financially successful online mattress companies around.

If you do a quick Internet search for Casper, you might also come across its lifestyle magazine, Woolly, which publishes wacky blogs and articles that are loosely centered on sleep and relaxation. So if you need something to read while you drift away to dreamland on your new Casper mattress, subscribe to Woolly.

Bottom line

Casper has grown a bit of a cult-like following for its comfy and convenient mattress-in-a-box system that takes the hassle out of mattress shopping the old-fashioned way. If you’re looking to buy online from a company with a proven track record, put Casper on your list.

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Frequently asked questions about Casper mattresses

The complete guide to buying a mattress online

If you’re not sure yet if Casper is right for you, jump over to our complete guide to buying a mattress online. We give you tips on how to choose the right mattress for you and compare online mattress brands side by side.

Check out our complete mattress guide

Gabrielle Pastorek

Gabrielle Pastorek writes about fashion, beauty and finance. Gabrielle loves helping people find a great deal, whether it's in their shopping cart or on a credit card. In her free time, she exercises her creative muscles by writing short stories.

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