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Cancellation, refund and change policies

Policies vary depending on the type of reservation you made. In general, prepaid reservations are not refundable and may be subject to a cancellation fee.

However, most pay-at-pickup rentals can be canceled prior to pickup for free. If you used a credit card to make a pay-at-pickup reservation, recommends canceling at least 48 hours ahead of time.

Cancel a prepaid reservation by getting in touch with the car rental company directly. To cancel a pay-at-pickup reservation, go to Menu and click Find a booking. Enter your email address and cancellation number.

If you’d like to change a prepaid reservation, call 888-303-7640 to learn about your options.

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