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Progressive roadside assistance and towing

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This major insurer will dispatch a professional to get you back on the road, day or night.

If you clock up enough miles, you’re going to run into car issues at some point. Progressive offers emergency roadside service as an add-on, which many policyholders purchase for added peace of mind. It covers the costs of towing and labor for up to one hour. If it takes longer to get your car running, you’ll have to pay the difference.

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What does Progressive include in roadside assistance?

Progressive’s roadside assistance is solid. If your car breaks down or can’t be driven, the insurer will cover these costss:

  • Mechanical, on-scene labor. Covers up to one hour of labor.
  • Towing. Get your car to the nearest repair facility or the mechanic of your choice within 15 miles.
  • Battery jumpstart. If your battery dies, they’ll send a professional to jump it.
  • Flat tire change. An expert will put the spare tire on your car at the scene.
  • Fuel and fluid delivery. Progressive will deliver gas and oil so you can get back on the road.
  • Locksmith labor. Covers up to an hour of labor if the key is lost, stolen or accidentally locked in the car.
  • Winching. The insurer offers this service if your car is stuck in mud, snow, water or sand within 100 feet of the road or highway.

What’s not covered?

Like all insurers, Progressive restricts its roadside assistance services. In most states, you must have collision and comprehensive coverage to opt into the service. The limits vary between policies and states; for example, North Carolina and Virginia have tighter limits.

  • Towing costs to your repair shop of choice if it’s more than 15 miles away. Progressive will tow your car anywhere within a 15-miles radius, or to the nearest qualified repair shop if one doesn’t exist within 15 miles. But if you request a shop that’s more than 15 miles away and there are qualified facilities within the radius, the cost is on you.
  • Labor costs beyond the first hour. This includes mechanical and locksmith labor, and the dislodging of vehicles, gas and oil delivery, jumpstarting and changing a tire.
  • Replacement items. You’re responsible for the cost of any parts or repairs made to your vehicle, including tires, batteries and keys.
  • Gas. Progressive will cover the delivery and service, but you’ll have to pay for the fuel.
  • Services past your policy limits. The insurer will only cover a certain number of roadside events in a rolling six-month period. To find out your limit, read the fine print of your policy.
  • Rental cars and non-covered cars. If you’re driving a friend’s car and break down, Progressive can’t help you. Your friend will have to call on their roadside assistance provider.

How do I get towing coverage from Progressive?

Progressive offers roadside assistance as a policy add-on, and the quickest way to purchase a policy is online.

  1. Go to the Progressive website.
  2. On the homepage, you’ll see a box saying What do you want to insure? Select Auto.
  3. Enter your zip code.
  4. Press Quote Auto.
  5. Provide your personal information and details about your nominated drivers and vehicles.
  6. On the Rates page, confirm the coverage you want and opt in to Roadside Assistance.

Otherwise, call customer service on 800-776-47437 to purchase a policy or add roadside assistance to your current coverage.

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How much does Progressive’s roadside assistance cost?

It varies depending on where you live and the car you drive, but expect to pay around $16 a year for Progressive’s roadside assistance. This fee is higher than competitor carriers like Geico and State Farm, but less expensive than that of membership clubs like AAA.

To opt into roadside assistance, you’ll need comprehensive and collision coverage, so factor those costs in when you’re crunching the numbers.

How do I use roadside assistance from Progressive?

Progressive keeps it simple. When you’re stuck, call 800-776-2778. The department is open 24/7. A representative will confirm your coverage and ask for your location and what kind of problem you’re having. They’ll then dispatch a professional to help you.

Alternatives to Progressive roadside assistance

Name Product Roadside assistance New car protection Available states
Included free
Yes, cars under 2 years old
All 50 states
Enjoy having your own dedicated agent to help you get the best discounts and coverage.
Included free
Yes, cars under 1 year old & 15,000 miles
All states except AK, DE, HI, MT, NH, VT, WY
Esurance offers a modern online and mobile experience that helps you take your insurance on the go. Available in 42 states.
Included free
No
AZ, AR, DE, IL, IN, IA, KY, LA, MD, MI, MS, MT, NM, ND, OH, OK, OR, PA, TX, UT
Root offers simple, affordable insurance that’s ideal for good drivers. Try the Root app for 2 weeks and see how much you could save. Available in 20 states.
AAA
Included free
Yes, cars under 1 year old & 15,000 miles
All 50 states
Known for travel and roadside assistance, AAA is also one of the largest auto insurance providers in the world.
Included free
Yes, cars under 3 year old & 15,000 miles
All 50 states
Progressive covers anything on wheels! Progressive offers coverage for cars, trucks, motorcycles and snowmobiles. Even Segways are covered.

Compare up to 4 providers

Bottom line

While Progressive’s roadside assistance service doesn’t offer anything out-of-the-box, it covers labor costs for up to an hour and towing for up to 15 miles. It does have its limits,, so take the time to compare providers to score the best possible deal on roadside coverage and car insurance.

Frequently asked questions

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Katia Iervasi

Katia is a freelance writer from sunny Sydney, Australia. Her writing — and curiosity — has taken her around the world, and she now calls chaotic, creative New York home. She navigates insurance and finance for Finder, so you can splash your cash smartly (and be a pro when the subject pops up at dinner parties).

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