MetroMile vs. Direct Auto
We know that everyone's situation is unique and we aim to help you find the right product for you. We may receive compensation when you visit our partners' sites or are approved for their products. You can read more about how we maintain editorial independence and how we make money here.Though MetroMile and Direct Auto both offer auto insurance, they serve different markets.
MetroMile’s claim to fame is pay-by-mile insurance. Essentially, you’ll pay a flat monthly rate as well as a per-mile rate. This means you may pay very low premiums if you drive sparingly.
Direct Auto, on the other hand, caters mostly to high-risk drivers. This may be a key reason why it received a terrible “F” rating from the Better Business Bureau. If you can’t get insurance anywhere else, the insurer may be one of your few options.
|About the provider||Founded in 1991, Direct Auto Insurance offers low-cost insurance policies to “nonstandard” drivers — also known as high-risk drivers — who might have a hard time finding coverage elsewhere. But beware, the company gets very poor reviews and only services 13 states.||Founded in San Francisco, MetroMile is revolutionizing car insurance for drivers in metropolitan areas. Low-mileage drivers benefit from the pay-per-mile platform and their app, Pulse, offers a car health monitor and street sweeping alerts so you won’t get ticketed.|
|Price||Policy costs depend your personal situation. Visit Direct Auto for a quote based on your specific needs.||Policy costs depend your personal situation. Visit Metromile for a quote based on your specific needs.|
|J.D. Power ratings**||N/A||N/A|
|Driver discounts||View driver discounts||View driver discounts|
|Vehicle discounts||View vehicle discounts||View vehicle discounts|
* Based on Better Business Bureau’s company rating
** Based on the 2016 U.S Auto Claims Satisfaction Study
If you have no trouble finding insurance, consider passing on Direct Auto. The company scored atrocious ratings in customer service, and you can find a better experience with many other insurers.
MetroMile scores much better in user satisfaction, earning an “A+” from the Better Business Bureau. However, this may stem from the fact that MetroMile typically insures lower-risk drivers. After being involved in accidents, many MetroMile customers have reported a slow claims process.
Also a potential red flag is coverage availability. Direct Auto covers 13 US states, while MetroMile covers only eight.
Direct Auto offers more promotions to lower your premium, such as good-driver and military discounts. MetroMile offers a discount only if you insure multiple vehicles.