Liberty Mutual vs. Direct Auto
Both Liberty Mutual and Direct Auto Insurance offer discounts to drivers in an effort to bring down the cost of auto insurance. But the similarities mostly end there.
Liberty has been providing insurance to drivers since 1912, while Direct Auto has been in business since only 1991. Another notable difference is the companies’ reputation for customer service. Direct Auto gets consistently poor reviews from consumers and receives an F from the Better Business Bureau. “Good student” Liberty Mutual gets an A+ from the BBB and is well-liked by its customers. Additionly, Direct Auto only services 13 states. However, Direct Auto does provide insurance to high-risk drivers. If you find yourself in this position, it could be an option.
Take a look at our detailed comparison to get the info you need to make your decision.
|About the provider||Formed in 1912, Liberty Mutual is committed to delivering insurance at a competitive rate. Taking pride in operating with immense integrity, the diversified global insurer makes an effort to go above and beyond for its members.||Founded in 1991, Direct Auto Insurance offers low-cost insurance policies to “nonstandard” drivers — also known as high-risk drivers — who might have a hard time finding coverage elsewhere. But beware, the company gets very poor reviews and only services 13 states.|
|Price||Policy costs depend your personal situation. Visit Liberty Mutual for a quote based on your specific needs.||Policy costs depend your personal situation. Visit Direct Auto for a quote based on your specific needs.|
|States served||All 50 states||13|
|J.D. Power ratings**||2/5 on overall claims satisfaction||N/A|
|Driver discounts||View driver discounts||View driver discounts|
|Vehicle discounts||View vehicle discounts||View vehicle discounts|
* Based on Better Business Bureau’s company rating
** Based on the 2016 U.S Auto Claims Satisfaction Study
Adaptive cruise control
Lane departure warning
Collision preparation systems
Liberty Mutual’s superior reputation and diverse discounts make it the clear winner. But if you don’t qualify for insurance through Liberty, you might want to consider Direct Auto.