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Direct Auto vs. The General: Which provider is better?
Direct Auto vs. The General
Both Direct Auto and Then General provide car insurance for high-risk drivers. If you fall into this category, you might be trying to decide between the two. So we’ve gathered the info you need on both providers so you can pick the one that works best for you.
Direct Auto serves only 13 states and has a reputation for poor customer service, receiving an F from the Better Business Bureau. The General, on the other hand, earns an A+ from the BBB. Neither offer many discounts, if any at all. But if you have driving violations or a poor credit history, you might be left with no other options.
Check out our side-by-side comparison below so you can choose the provider that best suits your needs.
- Affordable coverage
- Instant online access
- SR-22 support
Our top pick: The General
Basic, affordable coverage for almost any driver, including drivers with past claims or SR-22.
- Affordable coverage
- High risk drivers okay
- Instant online access
- Available in 46 states
 Direct Auto |
 The General |
|
|---|---|---|
| About the provider | Founded in 1991, Direct Auto Insurance offers low-cost insurance policies to “nonstandard” drivers — also known as high-risk drivers — who might have a hard time finding coverage elsewhere. But beware, the company gets very poor reviews and only services 13 states. | The General specializes in budget-friendly insurance plans for drivers who may be deemed “risky” elsewhere. Conveniently selling directly to customers online, insurance can be approved and put a driver on the road in no time. |
| Price | Policy costs depend your personal situation. Visit Direct Auto for a quote based on your specific needs. | Policy costs depend your personal situation. Visit The General for a quote based on your specific needs. |
| States served | 13 | 46 |
| User satisfaction* | F | A+ |
| J.D. Power ratings** | N/A | N/A |
| Driver discounts | View driver discounts | View driver discounts |
| Vehicle discounts | View vehicle discounts | View vehicle discounts |
* Based on Better Business Bureau’s company rating
** Based on the 2016 U.S Auto Claims Satisfaction Study
Driver discounts
Vehicle discounts
Direct Auto |
The General |
|
|---|---|---|
| Anti-theft device | N/A | |
| Anti-lock brake | N/A | |
| Passive restraints | N/A | |
| Air bag | N/A | |
| Other discounts | ||
Bottom line
The General’s superior customer service makes it the clear winner in this comparison. It only provides a pay-in-full discount, but you can have peace of mind knowing the support is there when you need it. Compare your car insurance options to find the best insurance company for you.
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