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Direct Auto car insurance review February 2018

Discounts, flexible payments and a “life coach” that guides you to your best rates and coverage.

Shopping for car insurance can be a frustrating experience, what with coverage categories, state regulations and driving records required for the lowest rates.

Direct Auto Insurance attempts to eliminate the guesswork involved in finding the exact coverage you need by providing a “life coach” to guide you through the process.

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What is Direct Auto Insurance?

Founded in 1991, Direct Auto Insurance is a smaller part of the National General Insurance Company. It specializes in “pleasant surprises” that set it apart from the competition.

What sets Direct Auto Insurance apart?

Direct Auto Insurance offers low-cost insurance policies to “nonstandard” drivers — also known as high-risk drivers — that may have a hard time finding coverage elsewhere. It can help drivers file for an SR-22, if required for coverage.

What is an SR-22?

Sometimes called a Certificate of Financial Responsibility, an SR-22 is a form provided by your car insurance company to confirm that you have liability coverage. If you have no driving-related violations on your driving record, you likely do not need this form.

SR-22s are sometimes mandated by states or courts for drivers whose records include DUIs or DWIs, driving without insurance, repeat traffic offenses or revoked or suspended licenses. If you do need an SR-22, the court or your local DMV will notify you.

Pros and cons

Pros

  • Discounts. Direct Auto offers discounts to safe drivers, members of the military and more, with additional savings for bundling coverage. They claim to save customers who switch 25% or more.
  • Flexible payments. You decide when and how much you’ll pay each month based on your budget. And you can pay online, by mail or at one of 400 Direct Auto offices.
  • Customized services. A Direct Auto “life coach” guides you through questions to determine how much coverage is right for your needs.
  • DirectDrive app. Use your smartphone to monitor your driving behavior, log car trips or access ID cards.

Cons

  • Limited coverage. Direct Auto Insurance services only 13 states at this time. If you live outside its territory, you’ll have to look elsewhere for insurance.
  • Customer service. Online reviews reveal low ratings and complaints with the BBB and National Association of Insurance Commissioners.
  • Claims by phone only. At this time, Direct Auto does not offer the ability to file a claim online or through its app.

Direct Auto insurance competitors

Rates last updated February 17th, 2018
Details Features
Esurance
Esurance
Esurance offers a modern online and mobile experience that helps you take your insurance on the go.
  • CoverageMyWay® helps you make smarter choices
  • Gain peace of mind with 24/7 claims service
  • Manage your policy on the go with Esurance Mobile
Get Quote More info
Allstate Auto Insurance
Allstate Auto Insurance
With a range of coverage options at affordable prices, Allstate auto insurance can be personalized to your needs as a driver.
  • Reward System for Safe Drivers
  • Bumper-to-Bumper Basics® Tool
  • Comprehensive Tools to Design a Customized Insurance Plan
Get Quote More info
Liberty Mutual Car Insurance
Liberty Mutual Car Insurance
Car insurance through Liberty Mutual will give coverage options for almost any situation.
  • Multi-car discount
  • Bundle discount for combining auto and home policies
  • New vehicle discount
Get Quote More info

What car insurance coverage does Direct Auto Insurance offer?

Does Direct Auto offer other types of insurance?

Yes, Direct Auto can cover your chopper, commercial fleet and more with customizable products that include:

  • Motorcycle insurance. Extends to cruisers, sports bikes and scooters.
  • Roadside assistance. Low-cost 24/7 emergency towing, tire repair and lockout services.
  • Life insurance. Individual policies that start at $0.75 a day.
  • Emergency protection plans. Fills the gaps to cover unforeseen hospital stays, ambulance rides and even child care that your typical auto insurance may not fully cover.
  • Mexico auto insurance. Tourist policies that protect you while driving south of the border.
  • Commercial auto insurance. Protects your single work vehicle or your fleet of 20 business trucks.

Bottom line

Direct Auto can take the frustration out of finding the exact coverage you’re looking for, whether to cover state minimums or protect multiple assets. Its customized service approach extends to higher-risk drivers, who may find it difficult to get coverage at all.

If you don’t live in one of the 13 states it services or simply want to know what else is out there, compare the rates and options of other car insurance providers.

Get your personalized auto quote

Use our magical comparison tool to find providers with the best rates in your area.

Frequently asked questions about Direct Auto

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