Who has better customer service than State Farm?

Explore car insurers with similarly high customer ratings.

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If car insurance had popularity rankings, State Farm would stand at the top because of how many customers choose this company. But despite numerous discounts, the company doesn’t have the lowest rates or best customer ratings compared to competitors. Consider each company’s standout features to find the best fit.

Pros

  • Most market share of any US car insurer
  • Local agents
  • Up to 20% off for bundled policies
  • Wide rideshare coverage with roadside service and medpay

Cons

  • Agents might upsell products
  • Low customer reviews for billing and unfair settlements
  • Higher prices than competitors

Other car insurers similar to State Farm

Geico

Like State Farm, this company underwrites many car insurance policies. However, Geico keeps its prices lower and offers similar coverage, although it sacrifices local agent service to do so.

Pros

  • Low average rates
  • Steep safety discounts
  • Flexible payments
  • Helpful add-ons, like rideshare or mechanical breakdown coverage

Cons

  • Limited local agents
  • Low customer reviews
  • Claims typically handled online

Progressive

Similar to State Farms coverage, Progressive has transparent pricing so that you know what to expect. Plus, you could save an average 31% on your premium if you’re a safe driver. However, the company isn’t the best for value or BBB ratings, and you don’t get a local agent like you would with State Farm.

Pros

  • Top choice in the market
  • Online rate and coverage tools
  • Transparent pricing
  • Steep discounts for safe drivers

Cons

  • Higher rates than competitors
  • Negative BBB reviews
  • Standard six-month terms
  • No local agents

Allstate

Comparable to State Farm, customers like choosing this company, but BBB ratings reveal that service might be so-so after becoming a customer. Allstate’s strong points include unique safe driver rewards, in-person customer service and multiple discounts that shave 10% off your premium.

Pros

  • Local agents
  • Safe driver rewards program
  • Multiple high discounts

Cons

  • Basic coverage
  • Average customer service
  • You pay extra for accident forgiveness

Who also has local agents like State Farm?

Consider providers who combine local agent service with high customer ratings if you prefer the best personalized service:

Companies with local agents

  • Allstate
  • American Family
  • Erie
  • Farmers Insurance
  • Geico — limited locations
  • The General
  • Liberty Mutual
  • Mercury
  • Nationwide
  • Safeco

Insurers with better customer support than State Farm

Provider Finder rating Trustpilot score
State Farm 3 stars 2.1
Amica 5 stars 4.0
USAA 5 stars 1.9
Geico 4 stars 2.1
Safeco 3 stars 3.2
Esurance 3 stars 2.9

Compare car insurance providers like State Farm

Name Product Roadside assistance New car protection Accident forgiveness Safe driver discount Available states
Progressive
Optional
30%
All 50 states
Choose from a long list of discounts and coverage for almost any driver.
Geico
Optional
26%
All 50 states
Customize your policy and get quotes online in minutes. Many drivers could save up to $500 by switching.
The Hartford
Optional
Yes
All states except AK, HI, LA, MI, RI
Enjoy benefits including rate lock, no-drop policies and accident recovery. Exclusively for drivers 50+.
Metromile
Optional
49%
AZ, CA, IL, NJ, OR, PA, VA, WA
Pay-as-you-go rates based on how much and how well you drive start at $29/month plus pennies per mile.
Liberty Mutual
Optional
30%
All 50 states
Build a policy online or with local agent support, with features like better car replacement and accident forgiveness.
Clearcover
Optional
No
AZ, CA, IL, UT
Find basic coverage and low rates through its easy online or app-based experience.
Gabi
Optional
Optional
55%
All 50 states
Upload your current bill and get 20+ quotes from top brands for the same level of coverage.
Root
52%
AZ, AR, CA, CO, CT, DE, GA, IL, IN, IA, KY, LA, MD, MS, MT, MO, NE, NM, ND, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA
Safe, low-mileage drivers could save up to 52% by tracking their driving in the app.

Compare up to 4 providers

Who has cheaper insurance than State Farm?

State Farm doesn’t have the lowest premiums compared to similar providers, though that will depend a lot on your car and driving factors.

Provider Average annual rate
State Farm $2,474
Geico $1,391
USAA $1,399
Esurance $1,478
Progressive $1,724
Mercury $1,768
Allstate $1,917
Safeco $2,020
Nationwide $2,249
Farmers $2,425

State Farm far surpasses other car insurers in terms of market share and sheer number of premiums written. That’s a plus if you want wide coverage options and national availability. But if you’re looking for similar options, consider these other top market providers:

Company Market share
State Farm 18%
Geico 13%
Progressive 10%
Allstate 9%
USAA 6%
Liberty Mutual 5%
Farmers 4%

Who also offers rideshare coverage?

State Farm offers robust rideshare coverage that you might find difficult to top. But personal policy benefits might tip your choice in these providers’ direction:

  • Allstate
  • American Family
  • Farmers
  • Geico
  • Liberty Mutual
  • Mercury
  • Progressive
  • Safeco
  • Travelers
  • USAA

Bottom line

Top features that might have you partial to State Farm include its personalized customer service and helpful coverage like rideshare policies and other insurance products. Yet other car insurance providers may have low rates while providing you with the local agents and coverage you’re looking for.

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