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Who has better customer service than State Farm?

Explore car insurers with similarly high customer ratings.

Updated Mar 1, 2021

Fact checked

If car insurance had popularity rankings, State Farm would stand at the top because of how many customers choose this company. But despite numerous discounts, the company doesn’t have the lowest rates or best customer ratings compared to competitors. Consider each company’s standout features to find the best fit.

Pros

Most market share of any US car insurer
Local agents
Up to 20% off for bundled policies
Wide rideshare coverage with roadside service and medpay

Cons

Agents might upsell products
Low customer reviews for billing and unfair settlements
Higher prices than competitors

Other car insurers similar to State Farm

Geico

4 / 5 ★★★★★

Read review

Overview
Pros & Cons
More Details

Like State Farm, this company underwrites many car insurance policies. However, Geico keeps its prices lower and offers similar coverage, although it sacrifices local agent service to do so.

Pros

Low average rates
Steep safety discounts
Flexible payments
Helpful add-ons, like rideshare or mechanical breakdown coverage

Cons

Limited local agents
Low customer reviews
Claims typically handled online

Available states	All 50 states
Roadside assistance	Optional
Payment schedule	12 months, 6 months, custom
Claims method	Online, Phone, Agent
Accident forgiveness	Yes

Roadside assistance	Optional
Accident forgiveness	Yes

Read review

Progressive

4 / 5 ★★★★★

Get quotes on Progressive's secure website

Overview
Pros & Cons
More Details

Similar to State Farms coverage, Progressive has transparent pricing so that you know what to expect. Plus, you could save an average 31% on your premium if you're a safe driver. However, the company isn't the best for value or BBB ratings, and you don't get a local agent like you would with State Farm.

Pros

Top choice in the market
Online rate and coverage tools
Transparent pricing
Steep discounts for safe drivers

Cons

Higher rates than competitors
Negative BBB reviews
Standard six-month terms
No local agents

Available states	All 50 states & DC
Roadside assistance	Optional
Payment schedule	12 months, 6 months
New car protection
Claims method	online, phone
Accident forgiveness	Yes

New car protection coverage	No
Roadside assistance	Optional
Accident forgiveness	Yes

Get quotes on Progressive's secure website

Allstate

4 / 5 ★★★★★

Get quotes on Allstate's secure website

Overview
Pros & Cons
More Details

Comparable to State Farm, customers like choosing this company, but BBB ratings reveal that service might be so-so after becoming a customer. Allstate's strong points include unique safe driver rewards, in-person customer service and multiple discounts that shave 10% off your premium.

Pros

Local agents
Safe driver rewards program
Multiple high discounts

Cons

Basic coverage
Average customer service
You pay extra for accident forgiveness

Available states	All 50 states
Roadside assistance	Optional
Payment schedule	Monthly
New car protection
Claims method	Online, Phone
Accident forgiveness	Yes

New car protection coverage	Yes
Roadside assistance	Optional
Accident forgiveness	Yes

Get quotes on Allstate's secure website

Who also has local agents like State Farm?

Consider providers who combine local agent service with high customer ratings if you prefer the best personalized service:

Companies with local agents

Allstate
American Family
Erie
Farmers Insurance
Geico — limited locations

The General
Liberty Mutual
Mercury
Nationwide
Safeco

Insurers with better customer support than State Farm

Provider	Finder rating	Trustpilot score
State Farm	3 stars	2.1
Amica	5 stars	4.0
USAA	5 stars	1.9
Geico	4 stars	2.1
Safeco	3 stars	3.2

To rate providers:
- We compared J.D. Power ratings for 11 states and regions. These ratings rank companies based on customer satisfaction, policy options, price, billing, claims, and support.
- Next, we compared Consumer Reports ratings.
- We then averaged ratings across states and regions to get a national score.
- We weighted each source based on relevancy and freshness.
- Finally, we rounded up these numbers to get each company’s star ratings.
*USAA is only available for US military members and family or anyone affiliated with the military.

Compare car insurance providers like State Farm

Name	Roadside assistance	New car protection	Safe driver discount	Available states
Allstate	Optional		13%	All 50 states	Your dedicated agent can help you find the best savings with multiple discounts and rewards programs.	Get quotes More Info	Compare	loading Fetching your data...
Progressive	Optional		30%	All 50 states & DC	Discover coverage that’s broader than competitors, valuable discounts up to 30% off and perks like shrinking deductibles that reward no claims.	Get quotes More Info	Compare	loading Fetching your data...
Pretected	Optional		Yes	All 50 states	Get your most compatible insurance options via a "smart matching" method aimed at finding you value.	Get quotes	Compare	loading Fetching your data...
The AARP Auto Insurance Program from the Hartford	Optional		Yes	All 50 states	Enjoy low rates for mature drivers, plus perks like new car replacement and lifetime repair guarantees. Only for drivers over age 50.	Get quotes More Info	Compare	loading Fetching your data...
Clearcover	Optional		Yes	AZ, CA, GA, IL, IN, KY, LA, MD, MO, MS, NE, OH, OK, PA, TX, UT, VA, WI & WV	Get instant online support and score a low rate thanks to online data that sets premiums automatically.	Get quotes More Info	Compare	loading Fetching your data...
Root			52%	Available in 31 states	Track your driving to receive a low rate that reflects your driving skills, and enjoy a fully app-based policy experience.	Get quotes More Info	Compare	loading Fetching your data...
Branch	Optional		No	AZ, CO, IL, IN, MD, MO, OH, OK, TX and WI	Benefit from this online-based startup’s steep savings and convenient online quotes and claims.	Get quotes More Info	Compare	loading Fetching your data...
USAA	Optional		Yes	All 50 states & DC	Affordable car insurance with highly rated customer service. Only available to military members and veterans and their family.	Get quotes More Info	Compare	loading Fetching your data...
Metromile	Optional		49%	AZ, CA, IL, NJ, OR, PA, VA, WA	Pay only for the miles you drive, plus enjoy app services you won’t find everywhere like claims and car health updates.	Get quotes More Info	Compare	loading Fetching your data...
Liberty Mutual	Optional		30%	All 50 states & DC	Earn free accident forgiveness after five years claims-free and customize your policy anytime online at the tap of a button.	Get quotes More Info	Compare	loading Fetching your data...
Savvy	Optional	Depends on provider	Yes	All states & DC	Get quotes in 30-seconds from 100+ companies, and save an average of $800 or more per year. Requires online login to your existing insurance.	Get quotes More Info	Compare	loading Fetching your data...
AAA			Yes	AK, AZ, CA, MT, NV, UT and WY	Member benefits extend beyond car insurance to offer discounts, bike coverage and more. For drivers in AK, AZ, CA, MT, NV, UT and WY.	Get quotes More Info	Compare	loading Fetching your data...
Elephant	Optional		10%	GA, IL, IN, MD, OH, TN, TX, VA	Get a great deal online with steep discounts and some of the highest liability limits available.	Get quotes More Info	Compare	loading Fetching your data...

Compare up to 4 providers

Who has cheaper insurance than State Farm?

State Farm doesn’t have the lowest premiums compared to similar providers, though that will depend a lot on your car and driving factors.

Provider	Average monthly rate
State Farm	$206.16
Geico	$115.91
USAA	$116.58
Progressive	$143.66
Mercury	$147.33
Allstate	$159.75
Safeco	$168.33
Nationwide	$187.41
Farmers	$202.08

We compared rates from these nine State Farm competitors, averaging rates from the same driver profile across all California zip codes. The driver profile and factors we used:
- Male driver
- 26-30 years old
- Married
- Good credit
- 2017 Toyota Camry LE
- $100/$300 liability
- $100,000 property damage
- $25/$50 uninsured motorist bodily injury
- $100/$300 underinsured motorist bodily injury
- 50,000 personal injury protection
- 50,000 personal injury protection medical
- $100 personal injury protection deductible
- $500 comprehensive
- $500 collision coverage

Which providers are also popular?

State Farm far surpasses other car insurers in terms of market share and sheer number of premiums written. That’s a plus if you want wide coverage options and national availability. But if you’re looking for similar options, consider these other top market providers:

Company	Market share
State Farm	18%
Geico	13%
Progressive	10%
Allstate	9%
USAA	6%
Liberty Mutual	5%
Farmers	4%

Who also offers rideshare coverage?

State Farm offers robust rideshare coverage that you might find difficult to top. But personal policy benefits might tip your choice in these providers’ direction:

Allstate
American Family
Farmers
Geico
Liberty Mutual

Mercury
Progressive
Safeco
Travelers
USAA

Bottom line

Top features that might have you partial to State Farm include its personalized customer service and helpful coverage like rideshare policies and other insurance products. Yet other car insurance providers may have low rates while providing you with the local agents and coverage you’re looking for.

Thank you for your feedback!

Sarah George

Sarah George is an insurance writer at Finder who’s penned over 400 articles, unraveling complicated topics about car, home and life insurance. Her insurance know-how has been featured in online publications, including Breeze, CBS, CNET and Reviews.com, as well as Finder’s YouTube channel. Sarah is working to become a Certified Educator in Personal Finance (CEPF).

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