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Who has better customer service than State Farm?

Explore car insurers with similarly high customer ratings.

If car insurance had popularity rankings, State Farm would stand at the top because of how many customers choose this company. But despite numerous discounts, the company doesn’t have the lowest rates or best customer ratings compared to competitors. Consider each company’s standout features to find the best fit.

Pros

  • Most market share of any US car insurer
  • Local agents
  • Up to 20% off for bundled policies
  • Wide rideshare coverage with roadside service and medpay

Cons

  • Agents might upsell products
  • Low customer reviews for billing and unfair settlements
  • Higher prices than competitors

Other car insurers similar to State Farm

Geico

4 / 5 ★★★★★

Get quotes
on Geico's secure site
Like State Farm, this company underwrites many car insurance policies. However, Geico keeps its prices lower and offers similar coverage, although it sacrifices local agent service to do so.
Pros
  • Low average rates
  • Steep safety discounts
  • Flexible payments
  • Helpful add-ons, like rideshare or mechanical breakdown coverage
Cons
  • Limited local agents
  • Low customer reviews
  • Claims typically handled online
Available statesAll 50 states
Roadside assistanceOptional
Payment schedule12 months, 6 months, custom
Claims methodOnline, Phone, Agent
Accident forgivenessYes

Progressive

4 / 5 ★★★★★

Get quotes
on Progressive's secure site
Similar to State Farms coverage, Progressive has transparent pricing so that you know what to expect. Plus, you could save an average 31% on your premium if you're a safe driver. However, the company isn't the best for value or BBB ratings, and you don't get a local agent like you would with State Farm.
Pros
  • Top choice in the market
  • Online rate and coverage tools
  • Transparent pricing
  • Steep discounts for safe drivers
Cons
  • Higher rates than competitors
  • Negative BBB reviews
  • Standard six-month terms
  • No local agents
Available statesAll 50 states & DC
Roadside assistanceOptional
Payment schedule12 months, 6 months
New car protection
Claims methodonline, phone
Accident forgivenessYes

Allstate

4 / 5 ★★★★★

Get quotes
on Allstate's secure site
Comparable to State Farm, customers like choosing this company, but BBB ratings reveal that service might be so-so after becoming a customer. Allstate's strong points include unique safe driver rewards, in-person customer service and multiple discounts that shave 10% off your premium.
Pros
  • Local agents
  • Safe driver rewards program
  • Multiple high discounts
Cons
  • Basic coverage
  • Average customer service
  • You pay extra for accident forgiveness
Available statesAll 50 states
Roadside assistanceOptional
Payment scheduleMonthly
New car protection
Claims methodOnline, Phone
Accident forgivenessYes

Who also has local agents like State Farm?

Consider providers who combine local agent service with high customer ratings if you prefer the best personalized service:

Companies with local agents

  • Allstate
  • American Family
  • Erie
  • Farmers Insurance
  • Geico — limited locations
  • The General
  • Liberty Mutual
  • Mercury
  • Nationwide
  • Safeco

Insurers with better customer support than State Farm

ProviderFinder ratingTrustpilot score
State Farm3 stars2.1
Amica5 stars4.0
USAA5 stars1.9
Geico4 stars2.1
Safeco3 stars3.2

Compare car insurance providers like State Farm

Name Product Roadside assistance New car protection Accident forgiveness Safe driver discount Available states
Allstate
Optional
13%
All 50 states
Your dedicated agent can help you find the best savings with multiple discounts and rewards programs.
Progressive
Optional
30%
All 50 states & DC
Discover coverage that’s broader than competitors, valuable discounts up to 30% off and perks like shrinking deductibles that reward no claims.
The AARP Auto Insurance Program from The Hartford
Optional
Yes
All 50 states
Enjoy low rates for mature drivers, plus perks like new car replacement and lifetime repair guarantees. Only for drivers over age 50.
Root
52%
Available in 31 states
Track your driving to receive a low rate that reflects your driving skills, and enjoy a fully app-based policy experience.
Savvy
Optional
Depends on provider
Yes
All states & DC
Get quotes in 30-seconds from 100+ companies, and save an average of $800 or more per year. Requires online login to your existing insurance.
Liberty Mutual
Optional
30%
All 50 states & DC
Earn free accident forgiveness after five years claims-free and customize your policy anytime online at the tap of a button.
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Compare up to 4 providers

Who has cheaper insurance than State Farm?

State Farm doesn’t have the lowest premiums compared to similar providers, though that will depend a lot on your car and driving factors.

ProviderAverage monthly rate
State Farm$206.16
Geico$115.91
USAA$116.58
Progressive$143.66
Mercury$147.33
Allstate$159.75
Safeco$168.33
Nationwide$187.41
Farmers$202.08

State Farm far surpasses other car insurers in terms of market share and sheer number of premiums written. That’s a plus if you want wide coverage options and national availability. But if you’re looking for similar options, consider these other top market providers:

CompanyMarket share
State Farm18%
Geico13%
Progressive10%
Allstate9%
USAA6%
Liberty Mutual5%
Farmers4%

Who also offers rideshare coverage?

State Farm offers robust rideshare coverage that you might find difficult to top. But personal policy benefits might tip your choice in these providers’ direction:

  • Allstate
  • American Family
  • Farmers
  • Geico
  • Liberty Mutual
  • Mercury
  • Progressive
  • Safeco
  • Travelers
  • USAA

Bottom line

Top features that might have you partial to State Farm include its personalized customer service and helpful coverage like rideshare policies and other insurance products. Yet other car insurance providers may have low rates while providing you with the local agents and coverage you’re looking for.

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