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Who has better customer service than State Farm?

Explore car insurers with similarly high customer ratings.

Updated

Fact checked

If car insurance had popularity rankings, State Farm would stand at the top because of how many customers choose this company. But despite numerous discounts, the company doesn’t have the lowest rates or best customer ratings compared to competitors. Consider each company’s standout features to find the best fit.

Pros

  • Most market share of any US car insurer
  • Local agents
  • Up to 20% off for bundled policies
  • Wide rideshare coverage with roadside service and medpay

Cons

  • Agents might upsell products
  • Low customer reviews for billing and unfair settlements
  • Higher prices than competitors

Other car insurers similar to State Farm

Geico

Optional
Roadside assistance

New car protection

Accident forgiveness
Like State Farm, this company underwrites many car insurance policies. However, Geico keeps its prices lower and offers similar coverage, although it sacrifices local agent service to do so.
  • Low average rates
  • Steep safety discounts
  • Flexible payments
  • Helpful add-ons, like rideshare or mechanical breakdown coverage
  • Limited local agents
  • Low customer reviews
  • Claims typically handled online
States served All 50 states
Roadside assistance Optional
Pay schedule 12 months, 6 months, custom
Claims methods Online, Phone, Agent
New car protection Yes
Accident forgiveness Yes

Progressive

Optional
Roadside assistance

New car protection

Accident forgiveness
Similar to State Farms coverage, Progressive has transparent pricing so that you know what to expect. Plus, you could save an average 31% on your premium if you're a safe driver. However, the company isn't the best for value or BBB ratings, and you don't get a local agent like you would with State Farm.
  • Top choice in the market
  • Online rate and coverage tools
  • Transparent pricing
  • Steep discounts for safe drivers
  • Higher rates than competitors
  • Negative BBB reviews
  • Standard six-month terms
  • No local agents
States served All 50 states
Roadside assistance Optional
Pay schedule 12 months, 6 months
Claims methods online, phone
New car protection Yes
Accident forgiveness Yes

Allstate

Included Free
Roadside assistance

New car protection

Accident forgiveness
Comparable to State Farm, customers like choosing this company, but BBB ratings reveal that service might be so-so after becoming a customer. Allstate's strong points include unique safe driver rewards, in-person customer service and multiple discounts that shave 10% off your premium.
  • Local agents
  • Safe driver rewards program
  • Multiple high discounts
  • Basic coverage
  • Average customer service
  • You pay extra for accident forgiveness
States served All 50 states
Roadside assistance Included free
Pay schedule 12 months, Monthly
Claims methods Online, Phone
New car protection Yes
Accident forgiveness Yes

Who also has local agents like State Farm?

Consider providers who combine local agent service with high customer ratings if you prefer the best personalized service:

Companies with local agents

  • Allstate
  • American Family
  • Erie
  • Farmers Insurance
  • Geico — limited locations
  • The General
  • Liberty Mutual
  • Mercury
  • Nationwide
  • Safeco

Insurers with better customer support than State Farm

ProviderFinder ratingTrustpilot score
State Farm3 stars2.1
Amica5 stars4.0
USAA5 stars1.9
Geico4 stars2.1
Safeco3 stars3.2
Esurance3 stars2.9

Compare car insurance providers like State Farm

Name Product Roadside assistance New car protection Accident forgiveness Safe driver discount Available states
Progressive
Optional
30%
All 50 states
Discover coverage that’s broader than competitors, valuable discounts up to 30% off and perks like shrinking deductibles that reward no claims.
Clearcover
Optional
Yes
AZ, CA, IL, LA, OH, TX, UT and WI
Get instant online support and score a low rate thanks to online data that sets premiums automatically.
The AARP Auto Insurance Program from The Hartford
Optional
Yes
All 50 states & DC
Drivers over age 50 can enjoy low rates and perks designed for mature drivers, plus freebies and AARP member perks like free replacement cost coverage.
Allstate
13%
All 50 states
Your dedicated agent can help you find the best savings with multiple discounts and rewards programs.
EverQuote
EverQuote
Optional
Yes
All 50 states
Roll in a variety of car insurance quotes from top insurers despite a high-risk driving profile, and view possible discounts while you’re at it.
Esurance
40%
All states except AK, DE, HI, MT, NH, VT, WY
Take advantage of this online company's low base rates and mobile tools like app-based telematics and teen safe driver programs.
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Who has cheaper insurance than State Farm?

State Farm doesn’t have the lowest premiums compared to similar providers, though that will depend a lot on your car and driving factors.

ProviderAverage monthly rate
State Farm$206.16
Geico$115.91
USAA$116.58
Esurance$123.16
Progressive$143.66
Mercury$147.33
Allstate$159.75
Safeco$168.33
Nationwide$187.41
Farmers$202.08

State Farm far surpasses other car insurers in terms of market share and sheer number of premiums written. That’s a plus if you want wide coverage options and national availability. But if you’re looking for similar options, consider these other top market providers:

CompanyMarket share
State Farm18%
Geico13%
Progressive10%
Allstate9%
USAA6%
Liberty Mutual5%
Farmers4%

Who also offers rideshare coverage?

State Farm offers robust rideshare coverage that you might find difficult to top. But personal policy benefits might tip your choice in these providers’ direction:

  • Allstate
  • American Family
  • Farmers
  • Geico
  • Liberty Mutual
  • Mercury
  • Progressive
  • Safeco
  • Travelers
  • USAA

Bottom line

Top features that might have you partial to State Farm include its personalized customer service and helpful coverage like rideshare policies and other insurance products. Yet other car insurance providers may have low rates while providing you with the local agents and coverage you’re looking for.

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