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Who has better customer service than State Farm?
Explore car insurers with similarly high customer ratings.
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If car insurance had popularity rankings, State Farm would stand at the top because of how many customers choose this company. But despite numerous discounts, the company doesn’t have the lowest rates or best customer ratings compared to competitors. Consider each company’s standout features to find the best fit.
What's in this guide?
Pros
- Most market share of any US car insurer
- Local agents
- Up to 20% off for bundled policies
- Wide rideshare coverage with roadside service and medpay
Cons
- Agents might upsell products
- Low customer reviews for billing and unfair settlements
- Higher prices than competitors
Other car insurers similar to State Farm
Geico
Optional
Roadside assistance
Roadside assistance
New car protection
Accident forgiveness
Like State Farm, this company underwrites many car insurance policies. However, Geico keeps its prices lower and offers similar coverage, although it sacrifices local agent service to do so.
- Low average rates
- Steep safety discounts
- Flexible payments
- Helpful add-ons, like rideshare or mechanical breakdown coverage
- Limited local agents
- Low customer reviews
- Claims typically handled online
| States served | All 50 states |
|---|---|
| Roadside assistance | Optional |
| Pay schedule | 12 months, 6 months, custom |
| Claims methods | Online, Phone, Agent |
| New car protection | Yes |
| Accident forgiveness | Yes |
Progressive
Optional
Roadside assistance
Roadside assistance
New car protection
Accident forgiveness
Similar to State Farms coverage, Progressive has transparent pricing so that you know what to expect. Plus, you could save an average 31% on your premium if you're a safe driver. However, the company isn't the best for value or BBB ratings, and you don't get a local agent like you would with State Farm.
- Top choice in the market
- Online rate and coverage tools
- Transparent pricing
- Steep discounts for safe drivers
- Higher rates than competitors
- Negative BBB reviews
- Standard six-month terms
- No local agents
| States served | All 50 states |
|---|---|
| Roadside assistance | Optional |
| Pay schedule | 12 months, 6 months |
| Claims methods | online, phone |
| New car protection | Yes |
| Accident forgiveness | Yes |
Allstate
Included Free
Roadside assistance
Roadside assistance
New car protection
Accident forgiveness
Comparable to State Farm, customers like choosing this company, but BBB ratings reveal that service might be so-so after becoming a customer. Allstate's strong points include unique safe driver rewards, in-person customer service and multiple discounts that shave 10% off your premium.
- Local agents
- Safe driver rewards program
- Multiple high discounts
- Basic coverage
- Average customer service
- You pay extra for accident forgiveness
| States served | All 50 states |
|---|---|
| Roadside assistance | Included free |
| Pay schedule | 12 months, Monthly |
| Claims methods | Online, Phone |
| New car protection | Yes |
| Accident forgiveness | Yes |
Who also has local agents like State Farm?
Consider providers who combine local agent service with high customer ratings if you prefer the best personalized service:
Companies with local agents
- Allstate
- American Family
- Erie
- Farmers Insurance
- Geico — limited locations
- The General
- Liberty Mutual
- Mercury
- Nationwide
- Safeco
Insurers with better customer support than State Farm
| Provider | Finder rating | Trustpilot score |
|---|---|---|
| State Farm | 3 stars | 2.1 |
| Amica | 5 stars | 4.0 |
| USAA | 5 stars | 1.9 |
| Geico | 4 stars | 2.1 |
| Safeco | 3 stars | 3.2 |
| Esurance | 3 stars | 2.9 |
Compare car insurance providers like State Farm
Who has cheaper insurance than State Farm?
State Farm doesn’t have the lowest premiums compared to similar providers, though that will depend a lot on your car and driving factors.
| Provider | Average monthly rate |
|---|---|
| State Farm | $206.16 |
| Geico | $115.91 |
| USAA | $116.58 |
| Esurance | $123.16 |
| Progressive | $143.66 |
| Mercury | $147.33 |
| Allstate | $159.75 |
| Safeco | $168.33 |
| Nationwide | $187.41 |
| Farmers | $202.08 |
Which providers are also popular?
State Farm far surpasses other car insurers in terms of market share and sheer number of premiums written. That’s a plus if you want wide coverage options and national availability. But if you’re looking for similar options, consider these other top market providers:
| Company | Market share |
|---|---|
| State Farm | 18% |
| Geico | 13% |
| Progressive | 10% |
| Allstate | 9% |
| USAA | 6% |
| Liberty Mutual | 5% |
| Farmers | 4% |
Who also offers rideshare coverage?
State Farm offers robust rideshare coverage that you might find difficult to top. But personal policy benefits might tip your choice in these providers’ direction:
- Allstate
- American Family
- Farmers
- Geico
- Liberty Mutual
- Mercury
- Progressive
- Safeco
- Travelers
- USAA
Bottom line
Top features that might have you partial to State Farm include its personalized customer service and helpful coverage like rideshare policies and other insurance products. Yet other car insurance providers may have low rates while providing you with the local agents and coverage you’re looking for.
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