Caliber mortgage review | finder.com

Caliber mortgage review

We value our editorial independence, basing our comparison results, content and reviews on objective analysis without bias. But we may receive compensation when you click links on our site. Learn more about how we make money from our partners.

Caliber Home Loans

Compare rates

Compare and get a mortgage from companies like Caliber Home Loans.

Compare now

This lender prides itself on its 10-day path to closing, and makes home loans for all kinds of borrowers.

Name Caliber Home Loans
Description A lender who provides fulfilling, affordable home financing.
Loan types Conventional, Refinance, Renovation, Jumbo Loans, Jumbo Interest-Only ARM, FHA Loans – Fixed-rate and ARMs, high-balance, FHA, USDA, VA.

Minimum credit 620
Minimum down payment 3%
Origination fee N/A
Other fees Expect fees to include appraisal fees, title charges, closing fees and state taxes.

Ask your loan consultant for the specific fees associated with your pending loan, and keep an eye out for additional fees in your loan documentation.
Caliber has been accredited with the Better Business Bureau since 2014, and boasts an A+ rating. Customers have given the company a two-star rating — though this is based on just 60 reviews. The BBB has recorded 392 complaints in the last three years, which is significantly less than most other lenders. The majority of complaints surrounded problems with service and billing, which might be a product of being one of the highest-volume lenders in the USA.

Caliber earned a four-star rating on Consumer Affairs, with customers praising the company for making loans accessible to first homebuyers and those struggling with poor credit. They commented on the personalized service, and the ability to lock in rates during the application process.

What types of fees does Caliber charge?

Caliber displays a full list of its fees online, which include:

  • Appraisal fee
  • Title search fee
  • Prepayment penalty
  • Origination fee
  • ARM conversion fee
  • CEMA refinancing fee

What makes Caliber unique?

By selling only home loans, Caliber stands out in a saturated market. Its strengths are:

Accessible home loans

The lender opens up opportunities for borrowers who with a low income or poor credit to qualify for a conventional loan. Its Homeowner’s Access Loan is ideal for people who have bankruptcies, late mortgage payments and short sales to their name. Caliber accepts a minimum credit score of 620 and a debt-to-income up to 60%. Similarly, the Fresh Start program suits those with lending histories working against them. Caliber will finance loans from $100,000 to $1 million, provided you have a credit score of 580 or above, and can put down at least 15%.

The lender also offers foreign national loans starting at $200,000 and capping at $2 million. To qualify, you don’t need a credit score — but you will need a 30% down payment.

Emphasis on VA loans

On the government side, Caliber serves military members through VA loans. It has a separate website, CaliberMilitaryLending.com, that has educational resources and connects military members to trained loan consultants.

Fast path to closing

For eligible borrowers, Caliber boasts a 10-day turnaround from application to closing. This sets it apart from most other lenders, who typically take four weeks or more. It gives its customers — and particularly first homebuyers — an edge in a competitive housing market.

Do I qualify for a loan with Caliber?

The eligibility requirements vary, so you’ll have to chat to a loan officer. Generally, you’ll need a credit score of 580 for FHA and VA loans, and 620 for conventional loans. Most lenders look for a debt-to-income ratio of 43%, though some will accept lower.

What are the benefits of getting a mortgage through Caliber?

The lender originates loans in all 50 states and the District of Columbia. While you can’t apply for a loan online, you can find a loan consultant, track the progress of your loan, upload documents and set up payments, on the Caliber Home Loans for Borrowers app. Focusing on one product has its benefits, including:

  • Fast turnaround time. Caliber says it can close on a mortgage within 10 days, which is weeks ahead of most lenders.
  • Caters to borrowers with bad credit. Its Fresh Start program is geared towards borrowers with poor credit or low income.
  • Ideal for first homebuyers. Caliber participates in low down payment programs and offers loans with flexible credit minimums.
  • Support for military members. There’s a separate website for military members seeking VA loans. Caliber claims it’s created an educational curriculum to help its loan consultants to meet the needs of military borrowers.
  • Variety of loans. Along with offering conventional, government-backed and refinancing loans, Caliber offers foreign national and investment loans.

What to watch out for

Caliber falls short in some ways:

  • No online application. While the website is sophisticated, you can’t apply or prequalify for a loan online. You can only initiate the process before it’s handed to a loan officer.
  • Doesn’t publish mortgage rates. You’ll need to do some digging to find interest rates, which can make it difficult to compare Caliber to other lenders.
  • Limited customer service hours. Agents are only available on weekdays, during business hours.
  • No live chat. Unlike many mortgage lenders, Caliber offers no real-time help online.

Compare to other lenders

Name Product Min. down payment Origination fee
3.5%
Depends
Connect with vetted home loan lenders quickly through this online marketplace.
3%
0.5% to 1.0%
Flexible options, fast approvals and support online backed by a trusted brand.

Compare up to 4 providers

How do I get started?

While you can fill in an online form to kick-start your application, it will ultimately be handled by a loan officer. To speed up the process, contact a loan officer directly.

  1. Go to the Caliber website. Click Find a Loan Consultant.
  2. Select your State, and a list of loan officers will pop up on the right of the map. Click one that’s close to you.
  3. You’ll be directed to their office page, which features the officers’ names and Contact Details.

Required documentation

You may need to provide these documents:

  • Recent pay stubs
  • Bank statements
  • Retirement and investment account statements
  • Tax returns
  • W-2 forms
  • Homeowner’s insurance information
  • List of credit cards, plus car, student or home loans

I got the loan. Now what?

These tips will help you to make the most of your mortgage:

Register for an online account. Head to Caliber’s website, and go to My Account. To sign up, you’ll need your Caliber account number and the last four numbers of your Social Security number. If you’re planning to make a payment or set up recurring payments, have your bank account and routing number handy, too.
Make timely mortgage payments. These are your payment options:

  • Online. Log into My Account to set up ACH payments.
  • Over the phone. Call 800-401-6587 at any time, or during business hours if you need to speak to a Caliber rep. Note that you may incur a service charge.
  • Mail. Send a check or money order to:Caliber Home Loans, PO Box 650856, Dallas, TX 75265
Choose a payment schedule. With Caliber, you can pay monthly, semimonthly or biweekly. To stay on track with your payments, set up recurring payments via My Account. The service is free.
Contact customer service. There are a few ways to reach the team:

  • Phone. Dial 800-401-6587 from Monday to Friday, 8 a.m. to 7 p.m. PST.
  • In person. Use the Branch Locator tool to find a loan consultant close to you.
  • Email. Send a secure message via the Contact Us page.
  • Mail. Address snail mail to:
    • Caliber Home Loans, PO Box 650856, Dallas, TX 75265

Bottom line

Caliber’s strength lies in the sheer number of options it offers for first homebuyers, foreign nationals, veterans and people with poor credit. While it has savvy tech and educational tools, there’s no option for you to apply or prequalify for a loan online.

To find a mortgage that meets your needs, compare multiple lenders.

Frequently asked questions

Was this content helpful to you? No  Yes

Ask an Expert

You are about to post a question on finder.com:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder.com provides guides and information on a range of products and services. Because our content is not financial advice, we suggest talking with a professional before you make any decision.

By submitting your comment or question, you agree to our Privacy and Cookies Policy and Terms of Use.

Questions and responses on finder.com are not provided, paid for or otherwise endorsed by any bank or brand. These banks and brands are not responsible for ensuring that comments are answered or accurate.
Go to site