{"id":759031,"date":"2019-01-13T22:54:48","date_gmt":"2019-01-14T03:54:48","guid":{"rendered":"https:\/\/www.finder.com\/ca\/?p=759031"},"modified":"2026-03-09T18:34:36","modified_gmt":"2026-03-09T22:34:36","slug":"what-happens-when-loan-company-goes-out-of-business","status":"publish","type":"post","link":"https:\/\/www.finder.com\/ca\/personal-loans\/what-happens-when-loan-company-goes-out-of-business","title":{"rendered":"What happens when a loan company goes out of business"},"content":{"rendered":"<p>It used to be that your local bank or credit union was the only place to get a loan. But with the rise of online lenders, it\u2019s easy to get financing without leaving your home.<\/p><p>However, online lending can have its cons: these lenders may not stick around as long. Some online lenders go out of business due to poor business plans, while others may get shut down for legal reasons. Many are startups and simply can\u2019t make it through those tough first few years.<\/p><p>We take a look at what happens when a lender goes out of business and the steps you should take.<\/p><div class=\"luna-card luna-card--alt\"><div class=\"luna-card__block\"><h4>What's in this guide?<\/h4><div class=\"u-grid\"><div class=\"u-grid__col u-1\/2@s\"><ul class=\"list-10\"><li><a class=\"scroll\" href=\"#repay\">Do I have to repay the loan?<\/a><\/li><li><a class=\"scroll\" href=\"#stop\">What happens if I stop making repayments?<\/a><\/li><li><a class=\"scroll\" href=\"#happens\">What happens to my loan?<\/a><\/li><\/ul><\/div><div class=\"u-grid__col u-1\/2@s\"><ul class=\"list-10\"><li><a class=\"scroll\" href=\"#borrower\">Borrower checklist<\/a><\/li><li><a class=\"scroll\" href=\"#compare\">Compare personal loans from top providers<\/a><\/li><li><a class=\"scroll\" href=\"#faq\">Frequently asked questions<\/a><\/li><\/ul><\/div><\/div><\/div><\/div><h3><a id=\"repay\"><\/a>If my lender shuts down, do I still have to repay the loan?<\/h3><p>Yes. When you borrow money, you sign a legal contract containing specific terms and conditions related to your repayments, rates and loan term. The legal status of your contract doesn\u2019t change when your lender shuts down.<\/p><p>In fact, you might not notice much of a difference in your repayment experience after a lender goes out of business. That\u2019s because your debt is typically up for sale or handed off to a liquidation firm when a lender closes. Another company simply buys or acquires your loan and starts receiving your repayments. You\u2019re still on the hook to make your loan repayments \u2014 with the same APR and repayment terms.<\/p><h3><a id=\"stop\"><\/a>What happens if I stop making repayments?<\/h3><p>Your new lender will inevitably notice and this can seriously damage your credit score. Depending on why your original lender shut down, it\u2019s possible that your new lender will be even <em>better<\/em> at keeping track of your repayments.<\/p><p>Payments that are more than 30 days late can show up as delinquencies on your credit report, sometimes resulting in a drop of around 100 points in your score. Any defaults could follow you around for years to come, making it difficult to qualify for future loans, credit cards, mortgages and other forms of credit.<\/p><h3><a id=\"happens\"><\/a>Here\u2019s what typically happens to your loan when a lender shuts down<\/h3><p>Firstly, the lender will stop funding new loans. This typically won\u2019t affect you unless you have a line of credit you\u2019d like to tap into or want to apply for a new loan.<\/p><p>After funding stops, one of three things happen:<\/p><ul class=\"list-7\"><li>Your lender continues to collect repayments until every loan is paid off.<\/li><li>A service or another lender buys your lender\u2019s portfolio.<\/li><li>A liquidation firm takes on your lender\u2019s portfolio.<\/li><\/ul><p>At this point, you should receive notification from your lender or the new company you\u2019ll be paying to. More than likely, your loan terms and conditions remain the same \u2014 unless your lender charged rates that are higher than your province or territories legal limits, in which case your rates may decrease.<\/p><p>If a court agrees that you were a victim of predatory lending by taking on the loan, you could receive a refund of any interest or fees you paid under the illegal conditions.<\/p><h3><a id=\"borrower\"><\/a>Borrower checklist<\/h3><p>Here\u2019s a few ways to keep on top of what you owe when a new company buys your loan:<\/p><ul class=\"list-1\"><li><strong>Contact your old and new lenders.<\/strong> Reaching out to both your new and old lenders can help you better understand what to expect and how to prepare yourself for any changes.<\/li><li><strong>Set up an online account.<\/strong> If your loan is sold to a new company, set up a new online account with that lender to easily access information about your account and make your repayments easily.<\/li><li><strong>Confirm your repayment terms.<\/strong> Review your loan\u2019s repayment terms to make sure you\u2019re paying the correct amount each month. You might need to contact your new lender or first set up a new online account.<\/li><li><strong>Set up autopay.<\/strong> If you were enrolled in autopay before, you\u2019ll likely have to set it up again.<\/li><li><strong>File any paperwork.<\/strong> It\u2019s possible for important documents to get lost in the shuffle, especially if they aren\u2019t digital. Keep a record of old statements, promissory notes and any important documents that you may need to access should something go wrong.<\/li><\/ul><style type=\"text\/css\">\n    .survey-response {\n        overflow-x: auto;\n        max-width: 800px;\n    }\n\n    .survey-response .luna-table th,\n    .survey-response .luna-table td {\n        padding: 0.3rem 1rem calc(0.20rem + 1px);\n        font-size: 12px;\n        color: rgb(117, 117, 117);\n        text-align: left;\n    }\n\n    .survey-response .luna-table {\n        border: none;\n    }\n\n    .survey-response .row-color-icon {\n        width: 10px;\n        height: 10px;\n        display: inline-block;\n        margin-right: 4px;\n        border-radius: 2px;\n    }\n\n    .survey-response .source-container {\n        top: -12px !important;\n        position: relative;\n    }\n\n    .survey-response .source {\n        color: rgb(108, 120, 129);\n        font-size: 11px;\n    }\n\n    .survey-response .source-link {\n        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text,\n\t\t\t\t#scale-surveys-10029-9598 svg text,\n\t\t\t\t#view-if-you-were-applying-for-a-personal-loan-select-the-top-3-factors-that-would-matter-most-to-you--gender- text,\n\t\t\t\t#view-if-you-were-applying-for-a-personal-loan-select-the-top-3-factors-that-would-matter-most-to-you--gender- svg text {\n\t\t\t\t\tfont-family: 'Modern Era', sans-serif !important;\n\t\t\t\t}\n\t\t\t<\/style><script type=\"text\/javascript\">\n\t\t\t\t(function() {\n\n\t\t\t\t\tvar packageToLoad = 'bar';\n\t\t\t\t\tvar eventName = 'GoogleChartsLoaded-' + packageToLoad;\n\t\t\t\t\tvar event = new Event(eventName);\n\n\t\t\t\t\tdocument.addEventListener(eventName, function() {\n\t\t\t\t\tconsole.log('called event!', eventName);\n\n\t\t\t\t\tfunction drawChart() {\n\t\t\t\t\t\tvar chartType = 'bar';\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tvar data = google.visualization.arrayToDataTable([\n\t\t\t\t\t\t\t[\" \", \"Female\", \"Male\", ],\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t[\"Reputable lender\", 23.08, 22.06, ],\n\t\t\t\t\t\t\t\t\t\t\t\t\t]);\n\t\t\t\t\t\t\n\t\t\t\t\t\tvar options = {\n\t\t\t\t\t\t\tlegend: {\n\t\t\t\t\t\t\t\tposition: 'none'\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\tcolors: ['#1D53FF', '#00B2FF', '#FFD23B', '#C3F53C', '#B469FF', '#FF73A9', '#1DD751', '#DB2420', '#E5F7FF', '#FFF9E5', '#EEF5DC', '#F2E5FF', '#FFE5EF']\n\t\t\t\t\t\t};\n\n\t\t\t\t\t\tvar chart;\n\t\t\t\t\t\t\t\t\t\t\t\tchart = new google.charts.Bar(document.getElementById('view-if-you-were-applying-for-a-personal-loan-select-the-top-3-factors-that-would-matter-most-to-you--gender-'));\n\t\t\t\t\t\t\/\/ Bar chart specific options can go here\n\t\t\t\t\t\toptions.bars = 'vertical';\n\t\t\t\t\t\toptions.hAxis = {\n\t\t\t\t\t\t\tviewWindowMode: 'maximize',\n\t\t\t\t\t\t\tformat: '#,###\\'%\\'',\n\t\t\t\t\t\t\ttitle: '',\n\t\t\t\t\t\t\ttextStyle: {\n\t\t\t\t\t\t\t\tfontName: 'Modern Era',\n\t\t\t\t\t\t\t\tfontSize: 12\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t};\n\t\t\t\t\t\toptions.vAxis = {\n\t\t\t\t\t\t\tformat: '#,###\\'%\\'',\n\t\t\t\t\t\t\ttextStyle: {\n\t\t\t\t\t\t\t\tfontName: 'Modern Era',\n\t\t\t\t\t\t\t\tfontSize: 12\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t};\n\t\t\t\t\t\t\n\t\t\t\t\t\tchart.draw(data, (chartType == 'pie') ? options : google.charts.Bar.convertOptions(options));\n\t\t\t\t\t}\n\t\t\t\t\t\tdrawChart();\n\t\t\t\t\t});\n\n\t\t\t\t\tfunction init() {\n\t\t\t\t\t\tconsole.log('calling init', eventName);\n\t\t\t\t\t\tif (typeof google !== 'undefined' && google.charts) {\n\t\t\t\t\t\t\tconsole.log('found charts', google, packageToLoad);\n\t\t\t\t\t\t\tgoogle.charts.load('current', {'packages':[packageToLoad]});\n\t\t\t\t\t\t\tgoogle.charts.setOnLoadCallback(function() {\n\t\t\t\t\t\t\t\tdocument.dispatchEvent(event);\n\t\t\t\t\t\t\t});\n\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\tconsole.log('retrying');\n\t\t\t\t\t\t\tsetTimeout(init, 100);\n\t\t\t\t\t\t}\n\t\t\t\t\t}\n\t\t\t\t\tinit();\n\t\t\t\t})()\n\t\t\t<\/script><div class=\"u-grid__col u-1\/2@s  u-1\/1 aligncenter size-full border-fix table-container\"><table class=\"luna-table js-tablesorter tablesorter tablesorter-default\" role=\"grid\"><thead class=\"luna-table__header\"><tr><th>Response<\/th><th><span class=\"row-color-icon\" style=\"background-color: #1D53FF;\"><\/span>Female<\/th><th><span class=\"row-color-icon\" style=\"background-color: #00B2FF;\"><\/span>Male<\/th><\/tr><\/thead><tbody class=\"luna-table__body\" aria-live=\"polite\" aria-relevant=\"all\"><tr><td>Reputable lender<\/td><td>23.08%<\/td><td>22.06%<\/td><\/tr><\/tbody><\/table><\/div><div class=\"source-container\"><span class=\"source\">Source: Finder survey by Pollfish of 1001 Canadians, January 2024\t\t<\/span><\/div><\/div><h3>In need of a loan? Check out our loan guides to find a reputable lender<\/h3><div class=\"u-grid u-grid--alignStretch\"><div class=\"u-grid__col u-1\/3@s u-1\/1\"><article class=\"luna-card luna-card--border luna-card--stretch\"><div class=\"luna-card__block\"><h4><a style=\"text-decoration: none;\" href=\"https:\/\/www.finder.com\/ca\/payday-loans\" target=\"_blank\" rel=\"noopener noreferrer\">Short-term loans<\/a><\/h4><p>Get cash quickly, even if you have bad credit or a low income.<\/p><\/div><figure class=\"luna-card__figure\"><a href=\"https:\/\/www.finder.com\/ca\/payday-loans\"><img decoding=\"async\" class=\"luna-image alignnone\" src=\"https:\/\/www.finder.com\/finder-us\/wp-uploads\/2017\/05\/woman-tablet-ipad-coffee-shoes-section-card-image.jpg\" alt=\"Payday loan guide\" width=\"354\" height=\"250\" srcset=\"https:\/\/www.finder.com\/finder-us\/wp-uploads\/2017\/05\/woman-tablet-ipad-coffee-shoes-section-card-image.jpg?fit=180 180w, https:\/\/www.finder.com\/finder-us\/wp-uploads\/2017\/05\/woman-tablet-ipad-coffee-shoes-section-card-image.jpg?fit=360 360w, https:\/\/www.finder.com\/finder-us\/wp-uploads\/2017\/05\/woman-tablet-ipad-coffee-shoes-section-card-image.jpg?fit=600 600w, https:\/\/www.finder.com\/finder-us\/wp-uploads\/2017\/05\/woman-tablet-ipad-coffee-shoes-section-card-image.jpg?fit=900 900w, https:\/\/www.finder.com\/finder-us\/wp-uploads\/2017\/05\/woman-tablet-ipad-coffee-shoes-section-card-image.jpg?fit=1062 1062w\" sizes=\"(max-width: 1062px) 100vw, 1062px\" loading=\"lazy\"><\/a><\/figure><\/article><\/div><div class=\"u-grid__col u-1\/3@s u-1\/1\"><article class=\"luna-card luna-card--border luna-card--stretch\"><div class=\"luna-card__block\"><h4><a style=\"text-decoration: none;\" href=\"https:\/\/www.finder.com\/ca\/personal-loans\" target=\"_blank\" rel=\"noopener noreferrer\">Personal loans<\/a><\/h4><p>Reach your next goal, take care of financial obligations or fund your next big purchase.<\/p><\/div><figure class=\"luna-card__figure\"><a href=\"https:\/\/www.finder.com\/ca\/personal-loans\"><img decoding=\"async\" class=\"luna-image alignnone\" src=\"https:\/\/www.finder.com\/finder-us\/wp-uploads\/2017\/05\/woman-coffee-computer-loans-phone-section-card-image.jpg\" alt=\"Personal loan guide\" width=\"354\" height=\"250\" srcset=\"https:\/\/www.finder.com\/finder-us\/wp-uploads\/2017\/05\/woman-coffee-computer-loans-phone-section-card-image.jpg?fit=180 180w, https:\/\/www.finder.com\/finder-us\/wp-uploads\/2017\/05\/woman-coffee-computer-loans-phone-section-card-image.jpg?fit=360 360w, https:\/\/www.finder.com\/finder-us\/wp-uploads\/2017\/05\/woman-coffee-computer-loans-phone-section-card-image.jpg?fit=600 600w, https:\/\/www.finder.com\/finder-us\/wp-uploads\/2017\/05\/woman-coffee-computer-loans-phone-section-card-image.jpg?fit=900 900w, https:\/\/www.finder.com\/finder-us\/wp-uploads\/2017\/05\/woman-coffee-computer-loans-phone-section-card-image.jpg?fit=1062 1062w\" sizes=\"(max-width: 1062px) 100vw, 1062px\" loading=\"lazy\"><\/a><\/figure><\/article><\/div><div class=\"u-grid__col u-1\/3@s u-1\/1\"><article class=\"luna-card luna-card--border luna-card--stretch\"><div class=\"luna-card__block\"><h4><a style=\"text-decoration: none;\" href=\"https:\/\/www.finder.com\/ca\/business-loans\" target=\"_blank\" rel=\"noopener noreferrer\">Business loans<\/a><\/h4><p>Options to get your business ideas off the ground, cover temporary shortfalls or purchase supplies.<\/p><\/div><figure class=\"luna-card__figure\"><a href=\"https:\/\/www.finder.com\/ca\/business-loans\"><img decoding=\"async\" class=\"luna-image alignnone\" src=\"https:\/\/www.finder.com\/finder-us\/wp-uploads\/2017\/05\/older-couple-store-clerk-section-card-image.jpg\" alt=\"Business loan guide\" width=\"354\" height=\"250\" srcset=\"https:\/\/www.finder.com\/finder-us\/wp-uploads\/2017\/05\/older-couple-store-clerk-section-card-image.jpg?fit=180 180w, https:\/\/www.finder.com\/finder-us\/wp-uploads\/2017\/05\/older-couple-store-clerk-section-card-image.jpg?fit=360 360w, https:\/\/www.finder.com\/finder-us\/wp-uploads\/2017\/05\/older-couple-store-clerk-section-card-image.jpg?fit=600 600w, https:\/\/www.finder.com\/finder-us\/wp-uploads\/2017\/05\/older-couple-store-clerk-section-card-image.jpg?fit=900 900w, https:\/\/www.finder.com\/finder-us\/wp-uploads\/2017\/05\/older-couple-store-clerk-section-card-image.jpg?fit=1062 1062w\" sizes=\"(max-width: 1062px) 100vw, 1062px\" loading=\"lazy\"><\/a><\/figure><\/article><\/div><\/div><h3>Bottom line<\/h3><p>Learning that your lender has closed its doors might scare you, but it generally won\u2019t affect your personal finances much. You\u2019ll still have to repay your loan, typically with the same terms and conditions. However, the details can vary by lender and situation, so reach out to your old and new lenders to find out specific next steps.<\/p><p>Learn more about lenders that are still up and running in <a href=\"https:\/\/www.finder.com\/ca\/personal-loans\" target=\"_blank\" rel=\"noopener noreferrer\">our comprehensive guide to personal loans<\/a>.<\/p><h3><a id=\"faq\"><\/a>Frequently asked questions<\/h3><ul class=\"luna-accordionGroup accordionGroup\"><li class=\"luna-accordion\" data-accordion=\"accordion\">\n  <div class=\"luna-accordion__summary\">\n    <h4 class=\"luna-accordion__heading\">\n      <button class=\"luna-accordion__action collapsed\" aria-expanded=\"false\" aria-controls=\"accordion0000000000\" data-toggle=\"collapse\" data-target=\"#accordion0000000000\">\n        <span class=\"luna-accordion__title\">How do I contact a lender that's shut down or no longer in business?<\/span>\n        <svg class=\"luna-icon\" aria-hidden=\"true\">\n          <use xlink:href=\"#chevron-down\" data-accordion-icon=\"show\"><\/use>\n          <use xlink:href=\"#chevron-up\" data-accordion-icon=\"hide\" class=\"is-hidden\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/h4>\n  <\/div>\n  <div class=\"luna-accordion__details collapse\" aria-hidden=\"true\" id=\"accordion0000000000\" data-accordion=\"details\">\n    <div class=\"accordionContent\"><p>If your lender is still collecting repayments, you should be able to call its customer support. If not, you will be able to contact your new lender.<\/p><\/div>\n  <\/div>\n<\/li><li class=\"luna-accordion\" data-accordion=\"accordion\">\n  <div class=\"luna-accordion__summary\">\n    <h4 class=\"luna-accordion__heading\">\n      <button class=\"luna-accordion__action collapsed\" aria-expanded=\"false\" aria-controls=\"accordion0000000001\" data-toggle=\"collapse\" data-target=\"#accordion0000000001\">\n        <span class=\"luna-accordion__title\">Will I get the same perks with my new lender?<\/span>\n        <svg class=\"luna-icon\" aria-hidden=\"true\">\n          <use xlink:href=\"#chevron-down\" data-accordion-icon=\"show\"><\/use>\n          <use xlink:href=\"#chevron-up\" data-accordion-icon=\"hide\" class=\"is-hidden\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/h4>\n  <\/div>\n  <div class=\"luna-accordion__details collapse\" aria-hidden=\"true\" id=\"accordion0000000001\" data-accordion=\"details\">\n    <div class=\"accordionContent\"><p>It depends on the perk. If your new lender offers a similar perk or discount, it\u2019s worth asking if you\u2019re eligible.<\/p><\/div>\n  <\/div>\n<\/li><li class=\"luna-accordion\" data-accordion=\"accordion\">\n  <div class=\"luna-accordion__summary\">\n    <h4 class=\"luna-accordion__heading\">\n      <button class=\"luna-accordion__action collapsed\" aria-expanded=\"false\" aria-controls=\"accordion0000000002\" data-toggle=\"collapse\" data-target=\"#accordion0000000002\">\n        <span class=\"luna-accordion__title\">What happens to my money if my bank closes?<\/span>\n        <svg class=\"luna-icon\" aria-hidden=\"true\">\n          <use xlink:href=\"#chevron-down\" data-accordion-icon=\"show\"><\/use>\n          <use xlink:href=\"#chevron-up\" data-accordion-icon=\"hide\" class=\"is-hidden\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/h4>\n  <\/div>\n  <div class=\"luna-accordion__details collapse\" aria-hidden=\"true\" id=\"accordion0000000002\" data-accordion=\"details\">\n    <div class=\"accordionContent\"><p>In the case of a bank failure, the Canada Deposit Insurance Corporation (CDIC) covers deposits up to $100,000 at all eligible Canadian banks and credit unions. This insurance applies to chequings, savings, term deposits with maturity levels of 5 years or less, money orders, bank drafts and cheques.<\/p><\/div>\n  <\/div>\n<\/li><li class=\"luna-accordion\" data-accordion=\"accordion\">\n  <div class=\"luna-accordion__summary\">\n    <h4 class=\"luna-accordion__heading\">\n      <button class=\"luna-accordion__action collapsed\" aria-expanded=\"false\" aria-controls=\"accordion0000000003\" data-toggle=\"collapse\" data-target=\"#accordion0000000003\">\n        <span class=\"luna-accordion__title\">Will the way my variable rates are calculated change if my lender goes out of business?<\/span>\n        <svg class=\"luna-icon\" aria-hidden=\"true\">\n          <use xlink:href=\"#chevron-down\" data-accordion-icon=\"show\"><\/use>\n          <use xlink:href=\"#chevron-up\" data-accordion-icon=\"hide\" class=\"is-hidden\"><\/use>\n        <\/svg>\n      <\/button>\n    <\/h4>\n  <\/div>\n  <div class=\"luna-accordion__details collapse\" aria-hidden=\"true\" id=\"accordion0000000003\" data-accordion=\"details\">\n    <div class=\"accordionContent\"><p>Generally, no. Your interest rate might be affected if you\u2019re paying off your loan to a new lender with different terms and conditions. If there is any change to your rates, your lender should formally tell you first.<\/p><\/div>\n  <\/div>\n<\/li><\/ul><p><small>Picture: Shutterstock<\/small><\/p><style>\n  \/* Modal Container *\/\n  .fenceModal {\n      justify-content: center;\n      outline: 0;\n      position: absolute;\n      z-index: 81;\n      width: 100%;\n      display: none;\n  }\n  \n  \/* Modal Content *\/\n  .fenceModal-content {\n      display: -webkit-box;\n      display: -webkit-flex;\n      display: -ms-flexbox;\n      display: flex;\n      -webkit-box-orient: vertical;\n      -webkit-box-direction: normal;\n      -webkit-flex-direction: column;\n      -ms-flex-direction: column;\n      flex-direction: column;\n      margin: 1rem;\n      max-height: 100%\n  }\n  \n  .fenceModal-buttonText {\n      font-weight: bold;\n      font-size: 18px;\n  }\n  \n  .blurred {\n    filter: blur(5px) !important;\n    pointer-events: none;\n    background: rgba(0,0,0,0.5);\n  }\n  \n  .geoDisclaimer {\n    display: 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