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Visa Infinite concierge service explained

Complimentary perks to keep you on the move, no matter where you are.

While all Visa cards come with a few perks to make traveling easier — such as rental car insurance or emergency card replacement — Visa Infinite cards’ premium rewards and benefits can make your trips run even smoother. Chief among these is concierge services, a feature offered on eligible Infinite cards that can take the planning out of your hands.

What is the Visa Infinite concierge service?

Concierge services

The Visa Infinite concierge service is a program that offers specific 24/7 concierge services to Visa Infinite cardholders. These services are like having your own personal assistant and can help you with, booking, research and other task-oriented activities.

What can Visa Infinite concierge service do?

Visa’s concierge service helps busy travelers save time by taking the stress of planning and coordinating off their hands. Services include:

  • Travel coordination.
    Visa Infinite concierge does travel research, trip planning and books airline tickets or hotel stays. They can also put you in touch with chauffeured driving services to help you move around town.
  • Sports and entertainment.
    While you’re not likely to get a sold-out show, Visa Infinite concierge can help you book tickets.
  • Dining reservations.
    Visa Infinite concierge provides reservation services as well as recommendations based on requests.
  • Shopping.
    This includes gift recommendations and gift deliveries.

How to contact Visa Infinite concierge

You can reach the concierge service 24/7 by calling Visa’s toll-free phone number: 1-888-853-4458. For calls outside of Canada, you can call collect at 1-630-350-4545.

Compare Visa Infinite concierge credit cards

The cards in this table offer Visa Infinite benefits. If you’re interested in the concierge service, verify that the card you’re looking at features this before you apply.

1 - 4 of 4
Name Product Welcome Offer Rewards Purchase Interest Rate Annual Fee Min. Credit Score Description
Scotiabank Passport Visa Infinite Card
35,000 points
Up to 2 points per $1 spent
19.99%
$139
Min. recommended credit score: 750
Earn up to 35,000 bonus Scene+ points in your first year (that’s up to $350 towards travel). Apply by July 4, 2022.
BMO eclipse Visa Infinite Privilege
90,000 points
5 points per $1 spent
20.99%
$499
Min. recommended credit score: 760
Get up to 90,000 welcome points in your first year.
Scotia Momentum Visa Infinite Card
10% cash back
Up to 4% cash back
20.99%
$0 annual fee for the first year ($120 thereafter)
Min. recommended credit score: 750
Earn 10% cash back on all purchases for the first 3 months. Plus, pay no annual fee in the first year. Apply by August 31, 2022.
BMO eclipse Visa Infinite
60,000 points
Up to 5 points per $1 spent
20.99%
$0 annual fee for the first year ($120 thereafter)
Min. recommended credit score: 760
Get up to 60,000 points, a $50 lifestyle credit and the $120 annual fee waived in the first year.
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How to make the most out of Visa Infinite concierge

Making the most of your concierge service means making some changes to the way you plan travel and other events. Here are some tips for using your concierge service effectively.

  • Plan ahead.
    While your Visa Infinite concierge service can take care of certain services for you, it’s still limited by availability. Your concierge service won’t fare any better than you when trying to book a flight on a date close to your desired departure.
  • Know what you want.
    While your Visa Infinite concierge service can perform research to help you narrow choices, they won’t necessarily be able to offer recommendations on all fronts. Have an idea of what sort of hotel or dining experience you want before calling concierge service for help.
  • Delegate.
    Take a look at your task list and figure out which items you could pass on to your concierge service, such as making supply orders, calling businesses to gather basic information or sending in a print order to a copy shop.

What do users say about Visa Infinite concierge?

Based on cardholder responses gathered from social media sites such as Reddit, your mileage may vary when it comes to the usefulness of Visa concierge.

Many cardholders felt that the services offered by the Visa concierge service wasn’t a higher quality than what they could have done on their own. Others reported instances where Visa was unable to make a booking but the user was able to do so when they tried on their own.

Cardholders with positive experiences seemed to enjoy the extra time the service freed up for them. Others appreciated how the service helped make last minute or unexpected situations less stressful. Some people also used the service to land reservations at hard to book events with no trouble at all.

Why use Visa Infinite concierge over Alexa?

Visa concierge and personal digital assistants like Alexa or Siri can both simplify your life by taking the burden of research or booking out of your hands. What’s the main advantage to a concierge over Alexa? With Visa concierge you’ll be speaking to a real person. This opens up a level of nuance to your requests that Siri or Alexa might not be able to handle.

Is Visa Infinite concierge service worth it?

The more you choose to use the concierge service, the more you’ll benefit.

While using the service to make last-minute hotel reservations or flight bookings won’t save you much stress, calling ahead of time to arrange future plans can save you time.

Ultimately, the concierge service is a useful perk that some will find more useful than others. But at no personal cost for access to the service beyond the cost of your card, you aren’t losing out if you don’t make the most of it.

What other concierge credit card programs are there?

A variety of cards other than Visa come with concierge services, including MasterCard and American Express cards. Be sure to compare your options.

Compare other concierge credit cards

Check out the cards in the table below if you’re hoping to compare other options offering concierge services. In addition to Visa Infinite cards, we’ve rounded up credit cards offering the MasterCard World Elite and American Express Platinum concierge programs too. To compare the features of multiple cards side-by-side, check the compare box beneath each card you’re interested in, then click the compare button in the popup.

1 - 9 of 9
Name Product Welcome Offer Rewards Purchase Interest Rate Annual Fee Min. Credit Score Description
Scotiabank Passport Visa Infinite Card
35,000 points
Up to 2 points per $1 spent
19.99%
$139
Min. recommended credit score: 750
Earn up to 35,000 bonus Scene+ points in your first year (that’s up to $350 towards travel). Apply by July 4, 2022.
BMO Ascend World Elite Mastercard
60,000 points
Up to 5x points per $1 spent
20.99%
$0 annual fee for the first year ($150 thereafter)
Min. recommended credit score: 760
Get up to 60,000 points and get the $150 annual fee waived in the first year.
BMO eclipse Visa Infinite Privilege
90,000 points
5 points per $1 spent
20.99%
$499
Min. recommended credit score: 760
Get up to 90,000 welcome points in your first year.
Scotia Momentum Visa Infinite Card
10% cash back
Up to 4% cash back
20.99%
$0 annual fee for the first year ($120 thereafter)
Min. recommended credit score: 750
Earn 10% cash back on all purchases for the first 3 months. Plus, pay no annual fee in the first year. Apply by August 31, 2022.
BMO eclipse Visa Infinite
60,000 points
Up to 5 points per $1 spent
20.99%
$0 annual fee for the first year ($120 thereafter)
Min. recommended credit score: 760
Get up to 60,000 points, a $50 lifestyle credit and the $120 annual fee waived in the first year.
BMO CashBack World Elite Mastercard
Up to 10% cash back
1% cash back
20.99%
$0 annual fee for the first year ($120 thereafter)
Min. recommended credit score: 760
Get up to 10% cash back in your first 3 months and the $120 annual fee waived in the first year.
The Platinum Card from American Express
80,000 points
Up to 3x points per $1 spent
N/A
$699
Min. recommended credit score: 700
Earn up to 80,000 Membership Rewards points. Earn 60,000 Welcome Bonus points after you charge $6,000 to your card in the first 3 months. Plus, earn 20,000 points when you make a purchase between 14 and 17 months of Cardmembership.
BMO AIR MILES World Elite Mastercard
2,000 Miles
1 Mile for every $12 spent
20.99%
$0 annual fee for the first year ($120 thereafter)
Min. recommended credit score: 760
Earn a bonus of up to 2,000 AIR MILES. Terms apply. Plus, get the annual fee of $120 waived in the first year.
Business Platinum Card from American Express
80,000 points
1.25 points per $1 spent
19.99%
$499
Min. recommended credit score: 700
Earn a Welcome Bonus of 80,000 Membership Rewards points when you spend $6,000 within the first 3 months.
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Bottom line

A concierge service covers basic tasks you’d otherwise have to do yourself, making it a nice perk considering it’s included with the card. With a few adjustments to your routine, you could utilize this service to make travel planning less stressful and time-consuming.

Take a look at the rest of your Visa Infinite benefits to see how a Visa Infinite card can make your travel less stressful.

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