Visa Infinite concierge service explained

Complimentary perks to keep you on the move, no matter where you are.

Posted

Fact checked

While all Visa cards come with a few perks to make traveling easier — such as rental car insurance or emergency card replacement — Visa Infinite cards’ premium rewards and benefits can make your trips run even smoother. Chief among these is concierge services, a feature offered on eligible Infinite cards that can take the planning out of your hands.

What is the Visa Infinite concierge service?

Concierge services

The Visa Infinite concierge service is a program that offers specific 24/7 concierge services to Visa Infinite cardholders. These services are like having your own personal assistant and can help you with, booking, research and other task-oriented activities.

What can Visa Infinite concierge service do?

Visa’s concierge service helps busy travelers save time by taking the stress of planning and coordinating off their hands. Services include:

  • Travel coordination.
    Visa Infinite concierge does travel research, trip planning and books airline tickets or hotel stays. They can also put you in touch with chauffeured driving services to help you move around town.
  • Sports and entertainment.
    While you’re not likely to get a sold-out show, Visa Infinite concierge can help you book tickets.
  • Dining reservations.
    Visa Infinite concierge provides reservation services as well as recommendations based on requests.
  • Shopping.
    This includes gift recommendations and gift deliveries.

How to contact Visa Infinite concierge

You can reach the concierge service 24/7 by calling Visa’s toll-free phone number: 1-888-853-4458. For calls outside of Canada, you can call collect at 1-630-350-4545.

Compare Visa Infinite concierge credit cards

The cards in this table offer Visa Infinite benefits. If you’re interested in the concierge service, verify that the card you’re looking at features this before you apply.

Name Product Purchase Interest Rate Cash Advance Rate Annual Fee Minimum Income Benefits with this card Description
Scotia Momentum Visa Infinite Card
20.99%
22.99%
$0 annual fee for the first year ($120 thereafter)
$60,000
Earn 4% cash back for every $1 spent on eligible grocery purchases & recurring bill payments, 2% per $1 spent on eligible gas purchases & public transit, and 1% per $1 spent on all other eligible purchases.
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases) and pay no annual fee in the first year, including on supplementary cards (A welcome offer value of $350). Apply by November 01, 2020.
Scotiabank Passport  Visa Infinite Card
19.99%
22.99%
$139
$60,000
Earn 2 Scotia Rewards points for every $1 spent on eligible grocery store, dining, entertainment and daily transit purchases, and earn 1 Scotia Rewards point for every $1 spent elsewhere.
Earn up to 35,000 bonus Scotia Rewards points (up to a $350 travel value) in your first year. Apply by November 1, 2020.
loading

Compare up to 4 providers

How to make the most out of Visa Infinite concierge

Making the most of your concierge service means making some changes to the way you plan travel and other events. Here are some tips for using your concierge service effectively.

  • Plan ahead.
    While your Visa Infinite concierge service can take care of certain services for you, it’s still limited by availability. Your concierge service won’t fare any better than you when trying to book a flight on a date close to your desired departure.
  • Know what you want.
    While your Visa Infinite concierge service can perform research to help you narrow choices, they won’t necessarily be able to offer recommendations on all fronts. Have an idea of what sort of hotel or dining experience you want before calling concierge service for help.
  • Delegate.
    Take a look at your task list and figure out which items you could pass on to your concierge service, such as making supply orders, calling businesses to gather basic information or sending in a print order to a copy shop.

What do users say about Visa Infinite concierge?

Based on cardholder responses gathered from social media sites such as Reddit, your mileage may vary when it comes to the usefulness of Visa concierge.

Many cardholders felt that the services offered by the Visa concierge service wasn’t a higher quality than what they could have done on their own. Others reported instances where Visa was unable to make a booking but the user was able to do so when they tried on their own.

Cardholders with positive experiences seemed to enjoy the extra time the service freed up for them. Others appreciated how the service helped make last minute or unexpected situations less stressful. Some people also used the service to land reservations at hard to book events with no trouble at all.

Why use Visa Infinite concierge over Alexa?

Visa concierge and personal digital assistants like Alexa or Siri can both simplify your life by taking the burden of research or booking out of your hands. What’s the main advantage to a concierge over Alexa? With Visa concierge you’ll be speaking to a real person. This opens up a level of nuance to your requests that Siri or Alexa might not be able to handle.

Is Visa Infinite concierge service worth it?

The more you choose to use the concierge service, the more you’ll benefit.

While using the service to make last-minute hotel reservations or flight bookings won’t save you much stress, calling ahead of time to arrange future plans can save you time.

Ultimately, the concierge service is a useful perk that some will find more useful than others. But at no personal cost for access to the service beyond the cost of your card, you aren’t losing out if you don’t make the most of it.

What other concierge credit card programs are there?

A variety of cards other than Visa come with concierge services, including MasterCard and American Express cards. Be sure to compare your options.

Compare other concierge credit cards

Check out the cards in the table below if you’re hoping to compare other options offering concierge services. In addition to Visa Infinite cards, we’ve rounded up credit cards offering the MasterCard World Elite and American Express Platinum concierge programs too. To compare the features of multiple cards side-by-side, check the compare box beneath each card you’re interested in, then click the compare button in the popup.

Name Product Purchase Interest Rate Cash Advance Rate Annual Fee Minimum Income Benefits with this card Description
American Express Cobalt Card
19.99%
21.99%
$120
N/A
Earn 5 Membership Rewards points per $1 spent at eligible grocery stores, restaurants, bars, cafés and food delivery services, and earn 2 Membership Rewards points per $1 spent at eligible gas stations, and on transit and travel purchases, and earn 1 Membership Rewards point per $1 spent elsewhere. Terms apply
Earn up to 30,000 Membership Rewards points in your first year.
Scotiabank Passport  Visa Infinite Card
19.99%
22.99%
$139
$60,000
Earn 2 Scotia Rewards points for every $1 spent on eligible grocery store, dining, entertainment and daily transit purchases, and earn 1 Scotia Rewards point for every $1 spent elsewhere.
Earn up to 35,000 bonus Scotia Rewards points (up to a $350 travel value) in your first year. Apply by November 1, 2020.
Scotiabank Gold American Express Card
19.99%
22.99%
$120
$12,000
Earn 5 Scotia Rewards points per $1 spent on eligible grocery, dining and entertainment purchases, 3 points per $1 spent on eligible gas, transportation and select streaming services, and 1 point per $1 spent on eligible purchases elsewhere.
Earn 25,000 bonus Scotia Rewards points when you spend at least $1,000 on eligible purchases in the first 3 months. Apply by November 1, 2020.
BMO World Elite Mastercard
19.99%
22.99%
$0 annual fee for the first year ($150 thereafter)
$80,000
Get 3 BMO Rewards points per $1 spent on eligible travel, dining and entertainment purchases (up to $50,000 spend annually), and get 2 BMO Rewards points per $1 spent on all other eligible purchases (and once you reach the $50,000 annual spend).
Get up to $575 in value in your first year. Get a bonus of 40,000 BMO Rewards points ($285 travel value booked on bmorewards.com). Plus, get the $150 annual fee waived in the first year.
BMO CashBack World Elite Mastercard
19.99%
22.99%
$0 annual fee for the first year ($120 thereafter)
$80,000
Earn 1.5% cash back on all eligible purchases.
Get up to 10% cash back in your first 3 months and the $120 annual fee waived in the first year.
BMO AIR MILES World Elite Mastercard
19.99%
22.99%
$0 annual fee for the first year ($120 thereafter)
$80,000
Get 1 AIR MILE for every $10 spent on eligible purchases and get 5x the Miles at Shell until December 31, 2020.
Earn a bonus of up to 2,000 AIR MILES. Terms apply. Plus, get the annual fee of $120 waived in the first year. Get 5x the Miles at Shell until December 31, 2020.
Scotiabank Platinum American Express Card
19.99%
22.99%
$399
$12,000
Earn 4 Scotia Rewards points per $1 spent at eligible gas stations, grocery stores, and on dining and entertainment purchases, and earn 1 Scotia Rewards point for every $1 spent elsewhere.
Receive a bonus of 30,000 Scotia Rewards points upon first eligible purchase made within the first two months. Apply by October 31, 2020.
Scotia Momentum Visa Infinite Card
20.99%
22.99%
$0 annual fee for the first year ($120 thereafter)
$60,000
Earn 4% cash back for every $1 spent on eligible grocery purchases & recurring bill payments, 2% per $1 spent on eligible gas purchases & public transit, and 1% per $1 spent on all other eligible purchases.
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases) and pay no annual fee in the first year, including on supplementary cards (A welcome offer value of $350). Apply by November 01, 2020.
American Express AIR MILES Platinum Credit Card
20.99%
21.99%
$120
N/A
Earn 1 AIR MILE for every $5 spent on eligible food, drink, gas and transit purchases (up to an annual spend of $30,000), and earn 1 AIR MILE for every $10 spent on all other eligible purchases (and after the $30,000 annual spend)
Earn a Welcome Bonus of 2,000 AIR MILES when you spend at least $1,500 in eligible purchases within the first three months.
HSBC World Elite® Mastercard®
19.9%
22.9%
$0 annual fee for the first year ($149 thereafter)
$80,000
Earn 3% in travel rewards on all eligible travel purchases (6 Points per $1 spent) and earn 1.5% in travel rewards on all other eligible purchases (3 Points per $1 spent).
Earn up to 100,000 Points ($500 travel value) plus get a full annual fee rebate for the Primary Cardholder for the first year. Apply by December 28, 2020. Conditions Apply. This offer is only available to residents of Canada other than the province of Quebec. (Quebec residents eligible for separate offer).
loading

Compare up to 4 providers

Bottom line

A concierge service covers basic tasks you’d otherwise have to do yourself, making it a nice perk considering it’s included with the card. With a few adjustments to your routine, you could utilize this service to make travel planning less stressful and time-consuming.

Take a look at the rest of your Visa Infinite benefits to see how a Visa Infinite card can make your travel less stressful.

Frequently asked questions

Back to top
Go to site