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How to set up Netflix | A step-by-step guide

Follow our 7 easy steps, with pictures, to set up Netflix Canada on your smart TV, mobile, tablet or game console.

We’ve got the low-down on getting set up with Netflix Canada below.

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Video: How to set up Netflix Canada on your device

Step 1. Make sure you own a compatible device

Check this list to ensure you have a Netflix-compatible device:

  • PCs and laptops
  • Smart TVs (Hisense, LG, Samsung, Panasonic and more)
  • Streaming media players (Chromecast, Apple TV)
  • Game consoles (PS3, PS4, XBOX One, XBOX 360)
  • Set-top boxes (Telstra TV, Fetch TV)
  • Blu-ray players (LG, Panasonic, Sony, Samsung)
  • Smartphones and tablets (iOS, Android, Windows Phone)
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Step 2. Visit the Netflix website

Go to the official Netflix website. There’s no need to worry about finding the Canadian website as the Netflix website will automatically direct you there based on your location. Now that you’re on the Netflix website, you should see the screen below.

Unless you already have a Netflix membership, click on the big red button “Join free for a month”.

Step 3. Choose the right plan

At the next screen, click on “See the plans” and you’ll be presented with three payment options: Basic, Standard and Premium. This decision will dictate the picture quality of your Netflix stream and the number of devices you will be able to watch Netflix on at the same time.

  • The Basic pack is priced at $8.99 a month. This pack will only allow for one device to stream Netflix at any given time. So, if you can foresee multiple people in the house wanting to watch different shows simultaneously, this one might not be for you. This pack is also restricted from streaming high-definition quality videos.
  • The Standard pack is priced at $10.99 and allows for two devices under the one account to stream Netflix at the same time. It also supports high-definition video. This pack would suit households with differing viewing preferences.
  • The Premium pack is aimed more towards larger households with a variety of gadgets. At $13.99 per month, the Premium pack allows four different devices to stream Netflix at once, and supports Ultra HD streaming. Ultra HD (sometimes known as 4K) televisions are relatively new to the market, so be sure to check the compatibility of your device before signing up to this one.

Things to consider

Although the more expensive packs allow for concurrent streaming on multiple devices, this does not mean you are limited to watching Netflix on one device. Even on the Basic pack you will be able to stop watching a show on your PS4 or laptop and continue watching your program on your mobile device. There are also no lock-in contracts through Netflix, so don’t stress too much about picking the wrong plan to start out with. You can upgrade and downgrade plans at any time.

Step 4. Create your Netflix account

Once you’ve decided on a plan that suits your needs, you will be asked to create an account by entering your email address (eg johncitizen@hotmail.com) and creating a new password. You’ll need this password later to sign into your device so be sure to keep it handy. After this, you can decide whether or not you would like to receive special offers from Netflix via the email address you’ve entered. You opt out of this simply by checking the box above the continue button.

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Step 5. Payment options

Once you click “Continue”, you will be taken to the payment options page. You can choose one of two ways to get charged: credit card or PayPal. Alternatively, Netflix also gives you the chance to redeem a gift code. If you have one, simply enter the gift card PIN or code and you’ll be good to go.

You will be directed to the PayPal portal to confirm the purchase then promptly returned to the Netflix website. If you choose to pay via credit card, you will be asked to enter your credit card details into the relevant fields and check the box to confirm that you are over 18 and agree to the terms of use and privacy policy.

People are often wary about credit card use online, but rest assured, the Netflix payment portal is a secure server. If you need to get a credit card or want a new one specifically for online purchases, you can find a comparison of credit cards available in Canada here.

Things to consider

As Netflix is a monthly subscription service you will be required to enter your credit card or PayPal details. As a new member, you will get your first month free and can cancel at any time, but if you don’t cancel, Netflix will begin to charge you after your first month of subscription. However, Netflix tells you exactly when you’ll be charged on the payment page and will email you three days before the trial expires as a reminder.
You are now a registered Netflix user.

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Step 6. Set up Netflix

Netflix is available on just about every mainstream game console, smart device and computer. Some of your devices will already have Netflix installed as a result of a recent update. If this is not the case and you can’t seem to find it already installed on your device, here are some ways to download the application on different devices.

Desktop computer or laptop

Watching Netflix from the comfort of your computer is the easiest, most user-friendly way to enjoy Netflix. Simply go back to the official Netflix website after you’ve registered for an account and sign in using the email and password you chose during the sign-up process.

iOS (iPhone, iPad)

Touch the App Store icon, just as you would download any other game or application. Touch the search tab (search glass) at the bottom of the screen and enter the term “Netflix” (it will be the first option to appear at the top of the page). Next to the App description, there will be a “Get” button. Touch that button and enter your iTunes password (or fingerprint if you have an iPhone 5s or above).

It’s a small download so it shouldn’t take too long. Enter the registered email address and password you chose before.

Things to consider

You will need a registered Apple ID to download this application on your device. If you’ve ever downloaded any apps or games in the past, you should already have one.

Windows Phone

To install Netflix on your Windows Phone, tap the Store app on the Home screen. Then, tap the Search button and search for Netflix. Once it appears, tap the Netflix app and press Install. That’s it – the Netflix app will appear in the Apps menu.

Android (Samsung, HTC, Xperia and more)

Access the Google Play store by tapping the icon.

Select the search glass icon in the top right corner of the screen then type the word Netflix into the search bar.

Select the top entry Netflix. Tap the green Install button to the right of the app description and agree to the terms and conditions.

Once downloaded, the Netflix application will automatically appear in Apps. To relocate the application to the home screen, simply hold your finger down on the icon and move it to a spot on the home screen.

Things to consider

You will need a registered Google account to download this application on your Android device. If you’ve ever downloaded any apps or games in the past, you should already have one.

PlayStation 3 and PlayStation 4

At the home screen, go to the TV/Video Services (PS3) or TV & Video (PS4) tab. There you should find the Netflix icon. Select that and the application will download to your console. Once the application is fully downloaded, select Netflix again. A welcome screen will now greet you. Enter your registered email address and password.[/fin_did_you_know]

Xbox 360 and Xbox One

From your Xbox dashboard go to the Apps section. There you will find a Netflix icon. If you don’t see Netflix, select “Search all apps” to search for it. Select Download (Xbox 360) or Install (Xbox One). Once the download is complete, the Netflix icon will automatically appear on your dashboard or home screen. Select the Netflix application from your home screen and enter your chosen email address and password.

Things to consider

To stream Netflix through your Xbox, you will be required to log in with your Xbox Live account. If you’ve ever downloaded any games or played online, you should already be logged in.

Nintendo Wii U

Issues with setting up Netflix Canada on Wii

From the Wii U GamePad, select the yellow shopping bag icon for the Nintendo eShop. Once in the Nintendo eShop, select the search box in the upper right corner of the GamePad. Search Netflix and select OK on the on-screen keyboard, then select Netflix from the search results. Select Download, confirm your choice and select Next to proceed. Select Download again, then Continue. When the download is complete, select the Netflix icon from the Nintendo Wii U Home screen. When the app launches, select Member Sign In. Enter your email and password and you’re good to go. Please note that you will have to use the Wii U GamePad buttons to make selections and control Netflix. The touchscreen cannot be used to control Netflix.

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Step 7. Start browsing Netflix

Now you’ve signed in and you can start watching Netflix programs. First, you will be met with a screen asking “Who’s Watching?” If you tap your registered name it will take you straight through to a variety of categories, but you can add another profile with the plus button or select “Kids”, which filters out any content that may not be age appropriate. Once you’re in, you can browse through the most popular television shows on the home screen, filter by category with the menu icon in the top left corner of the screen, or search for a particular show by pressing the search glass in the top right corner of the screen.

Alternative streaming providers

If you’re struggling to get started with Netflix, you could always consider another streaming provider. For a full comparison of providers, head to our hub. Otherwise, compare Canadian streaming providers in the table below.

Name Product Price p/month or equivalent Free trial? Service Simultaneous streams 4K/UHD?
Disney+
Disney+ [CA]
CA$8.99
7 Days
On-demand streaming
4
Yes
Prime Video
Prime Video [CA]
CA$5.99
1 month
On-demand streaming
3
Yes
Residents of Quebec aren't eligible for a free trial of Amazon Prime
Fubo TV Canadian Basic
Fubo TV [CA]
CA$15.99
7 days
On-demand streaming
2
Yes
fuboTV offers sports streaming for Canadians as well as Cloud DVR recording for live events and options for additional packages.
Shudder
Shudder [CA]
US$4.99
7 days
On-demand streaming
1
No
Shudder is a screaming service dedicated totally to contemporary and classic horror flicks.
Curiositystream
CuriosityStream [CA]
US$2.99
No
On-demand streaming
Yes
Yes
YouTube Premium
YouTube Premium [CA]
CA$11.99
1 month
On-demand streaming
1
Select titles
Crave + Movies + HBO package
Crave + HBO [CA]
CA$19.98
1-month
On-demand streaming
2
No
Includes hit movies and current HBO seasons, as well as six live streaming channels (Crave 1, Crave 2, Crave 3, Crave 4, HBO Canada, HBO Canada 2)
Crave
Crave [CA]
CA$9.99
1-month
On-demand streaming
2
No
Gives you access to Crave originals, past seasons of HBO shows, Showtime series, and a limited number of Family and Kids titles.
Acorn TV
Acorn TV [CA]
US$4.99
7 days
On-demand streaming
1
No
Acorn TV offers British TV shows on-demand.
CBS All Access
CBS All Access [CA]
US$5.99
1-month
On-demand streaming
2
No
Netflix Basic
Netflix Basic [CA]
CA$9.99
No
On-demand streaming
1
No
Netflix Standard
Netflix Standard [CA]
CA$13.99
No
On-demand streaming
2
No
Netflix Premium
Netflix Premium [CA]
CA$16.99
No
On-demand streaming
4
Yes
SundanceNow
Sundance Now [CA]
US$6.99
7 days
On-demand streaming
1
No
Club Illico
Club Illico [CA]
CA$9.99
No
On-demand streaming
1
No
Club Illico offers French TV shows and movies for a French-Canadian audience.
YouTube Premium Family Plan
YouTube Premium Family Plan [CA]
CA$17.99
1 month
On-demand streaming
6
Select titles
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Compare up to 4 providers

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