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Review: Ria money transfer

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Secure transfers to more than 160 countries, but a $2,999.99 daily limit means it’s not an option for large transfers.

  • Good for sending money to a wide variety of countries and for paying through bank transfer, card or cash at an agent.
  • Be wary of high fees if you pay by card. Not so great for sending larger amounts.

CAD 1

Min. Transfer Amount

CAD 2,999

Max. Transfer Amount

Within an hour

Transfer Speed

Details

Product NameRia Money Transfer
Min. Transfer AmountCAD 1
Max. Transfer AmountCAD 2,999
Transfer MethodsOnline, Agent, Bank Account to Bank Account, Cash Transfer
Transfer OptionsOne off payments
Transfer Speed
Minimum transfer time
Within an hour
Customer ServicePhone, Email, Branch
Available CurrenciesAED, ALL, AMD, ARS, AUD, BAM, BBD, BDT, BGN, BHD, BIF, BOB, BYN, CAD, CDF, CHF, CLP, CNY, COP, CRC, DJF, DKK, DOP, DZD, EGP, ERN, ETB, EUR, FJD, GBP, GEL, GHS, GMD, GNF, GTQ, GYD, HNL, HRK, HTG, HUF, IDR, ILS, INR, JMD, JOD, JPY, KES, KGS, KHR, KMF, KZT, LAK, LBP, LKR, LRD, MAD, MDL, MMK, MNT, MRO, MXN, MYR, MZN, NGN, NIO, NOK, NPR, NZD, OMR, PEN, PHP, PKR, PLN, PYG, QAR, RON, RSD, RUB, RWF, SCR, SEK, SLL, SRD, THB, TJS, TND, TOP, TRY, TTD, TZS, UAH, UGX, USD, UYU, UZS, VND, VUV, XAF, XCD, XOF, YER, ZMW
Exchange Rate UpdatesDaily

By default we are always referring to Ria online transfers, unless otherwise noted. When specifically discussing Ria agent locations, we mean the physical, in-person locations found around the world. Keep in mind that Ria agent locations are able to set their own limits, transfer destinations and fee schedule, all of which may not align with what you see online.

Why should I consider Ria?

  • Fast transfers. It can take as little as 15 minutes for the money to be ready for cash pickup. This option can get money quickly to a loved one in an emergency, but check that hours of operation for the location you’re sending to work for your recipient.
  • Multiple payment options. Pay with a debit card, credit card or bank account for online transfers. Or pay with cash at a Ria agent location. Because different payment methods attract different fees, weigh the benefits of each for the best deal.
  • Diverse delivery options. Send money to a bank account, for pick up at an agent location or, in some markets, for home or work delivery.
  • Worldwide transfer network. With a network of more than 389,000 agent locations in over 160 countries, Ria is the third-largest provider of international money transfers worldwide.
  • Bank-beating rates. Using Ria to transfer money internationally is not only often faster than your bank, but lower fees means more money for your recipient.

What to be aware of with Ria

  • Maximum daily limits. Online transfers are limited to $2,999.99 daily or $7,999 monthly — lower than many digital competitors. Ria agent location limits may impose further limitations.
  • High fees for card payments. Fees vary depending on your transaction, but credit cards typically attract the highest fees. And agent locations fees may differ from what you see online.
  • No hedging options. Unlike some of its competitors, Ria does not offer forward contracts, limit orders or any of the other tools you’ll find to lock in strong rates on future transfers. Hedging tools can help you save money when used appropriately to lock in an exchange rate for future transfers.
  • Inconsistent markups. Exchange rates with Ria vary depending on the country you’re sending to — anywhere from 0.25% to 3.5% on top of the mid-market rate.

Ria’s exchange rates and fees explained

Ria’s fees vary between online and agent locations. But for online transfers, fees depend on:

  • Location. Fees depend on where you’re sending from and where you’re sending to.
  • Amount. Different fees are charged based on how much you’re sending.
  • Payment. Paying by bank is typically the cheapest option, while paying by credit card tends to come with the highest fees.
  • Delivery. To send cash, fees are generally higher, while receiving money to a bank account can be less expensive.

Unlike many competitors, Ria offers the same exchange rate no matter how much you send.

Sending $500 from Canada to the Philippines

Home delivery is available for transfers to the Philippines, though it typically costs more than other transfer options. As of March 22, 2020, the cheapest option for this transfer is to pay by debit ($8 fee) for cash pickup or for direct transfer to the recipient’s bank account. A more expensive option is paying with a credit card ($11 fee) for cash pickup or for direct transfer to the recipient’s bank account.

CreditDebit
Cash$11$8
Bank$11$8

When we checked, Ria’s margin markup for CAD to PHP was 0.43%.

Sending $500 from Canada to Mexico

As of March 22, 2020, the fee for sending to India and paying by debit or credit is $10, regardless of whether you transfer for cash pickup or for transfer directly to the recipient’s bank account.

CreditDebit
Cash$10$10
Bank$10$10

When we checked, Ria’s margin markup for CAD to MXN was 3.59%.

Sending $500 from Canada to the US

As of March 22, 2020, the cheapest option through Ria for sending money to the US is to pay by debit ($10 fee) for cash pickup or for direct transfer to the recipient’s bank account. The most expensive option is paying with a credit card ($15 fee) for cash pickup or for direct transfer to the recipient’s bank account.

CreditDebit
Cash$15$10
Bank$15$10

When we checked, Ria’s margin markup for CAD to USD was 0.43%.

Sending $500 from the Canada to India

As of March 22, 2020, the fee for sending to India and paying by debit or credit is $0.00, regardless of whether you transfer for cash pickup or for transfer directly to the recipient’s bank account.

CreditDebit
Cash$0$0
Bank$0$0

When we checked, Ria’s margin markup for CAD to INR was 0.87%.

How long does a Ria money transfer take?

When using a credit or debit card, your money arrives in as little as 15 minutes. Your credit card might charge you an additional cash advance fee, further increasing the cost of your total transfer. (Note that, if your transfer comes under security review, it could take as long as 12 hours to complete.)

Where can I use Ria?

Ria is available in more than 160 countries through over 389,000 agent locations.

Ria offices are available in:

  • Australia
  • Belgium
  • Canada
  • Chile
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Italy
  • Kosovo
  • Luxembourg
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Puerto Rico
  • Spain
  • Sweden
  • Ukraine
  • United Kingdom
  • United States

Online transfers are available to residents sending from:

  • Australia
  • Canada
  • Spain
  • United Kingdom
  • United States

How does Ria keep my money safe?

Ria Money Transfer has been in operation since 1987 and is a global company that serves millions of customers. It partners with large brands like Walmart, and it uses many security features to keep your data and money safe:

  • Identity verification. Suspicious activity such as logging in from various IP addresses and sending money to many diverse locations may trigger flags to help protect your account.
  • 24/7 Security Experts. A security team works around the clock to monitor transactions for suspicious activity.
  • Only storing the necessary data. Ria doesn’t store credit or debit card information on its servers, which means your card information can’t be stolen if Ria is hacked.

What Ria’s reviews look like

Reviews accurate as of March 22, 2020.

Trustpilot4.2 out of 5 — based on 3,210 customer reviews
CompareRemit2.5 out of 5 — based on 658 customer reviews
BBB ratingA+ — based on BBB’s internal rating system
Monito5.8 out of 10 — based on staff reviews
NerdWallet4 out of 5 — based on staff reviews
Finder.com3 out of 5 — based on staff reviews

Most online complaints target the fees charged at Ria agent locations that differ from prices quoted online. Ria lists this possibility on its website, but you can easily miss this note while getting a price quote. You can find answers to other questions in Ria’s extensive FAQ section, or contact the company by email, phone or social media.

A subsidiary of Euronet Worldwide, Ria is the third-largest money transfer service in the world. Ria is headquartered in Buena Park, California, and sends money throughout North and Latin America, Asia, Africa and Europe. In 2014, the company paired with Walmart to launch Walmart-2-Walmart for domestic in-person transfers.

How do I send money through Ria?

6 steps to sending money online:

  1. Specify how much you’d like to send and where you’d like to transfer your funds to.
  2. Select whether you’ll pay for your transfer by debit or credit card.
  3. Confirm the transaction summary that details the exchange rate and fees that apply to your transfer.
  4. Enter your recipient’s full name, email address and phone number.
  5. Select how you’d like your money delivered: bank deposit, cash pickup or courier delivery, if available in your recipient’s country.
  6. Transfer your funds around the world.

What’s needed to transfer cash online through Ria

To transfer cash online through Ria, you’ll need:

  • A Ria account. Create a free account as you’re setting up your transaction for an online transfer.
  • Valid payment. Ria accepts payment by debit card and credit card.
  • Valid ID. Government-issued ID may be required while creating your account or sending a transfer at a Ria agent location.
  • Recipient’s name and contact information. The name on the transfer must match their government-issued ID.
  • Recipient’s bank account information. If you’re transferring money to their bank account, you’ll their bank account number and/or BSB/IBAN/IFCS number (depending on the destination country).
  • Your contact and banking information. That includes the account or card number and security information for the account you’re transferring from.

How to track a Ria money transfer

Go to the Ria tracking page to confirm the progress of your transfer. Here you’ll enter your order number, PIN or reference number. You’ll also enter the sender’s date of birth and the recipient’s country. You can track online and at Ria agent location money transfers this way.

Ria’s tracking number is 12 digits and is called the Order Pin.

Does Ria have a mobile app?

Ria Money Transfers has an app on both Google Play and the App Store. The app makes it possible to:

  • Send again. Repeat a previous transfer by selecting it from your activity list in the app.
  • Log in using biometrics. Both face and fingerprint recognition can be used to log in.
  • Share order details. Sending key order information like the tracking PIN number to your recipient can be done with just a few taps.
  • Find an agent location. Use the in-app map to find agent locations based on your GPS or around the world.
Reviews accurate as of March 22, 2020
Google Play Store3.3 out of 5 — based on 652 customer reviews
Apple App Store2.9 out of 5 — based on 115 customer reviews

Bottom line

Ria is a straightforward option to send money all over the world. It offers clear fees, decently low markups on the mid-market rate and secure transfers to its customers. Digital competitors like XE and OFX often offer lower fees and stronger rates, but those specialists may not offer cash pickup at more than 389,000 locations.

Frequently asked questions

What are Ria’s customer service hours?

Ria’s customer service team is available at 1-(844)-377-5843 on weekdays from 9 a.m. to 9 p.m. EDT.

Other ways to contact Ria include:

  • Social media
  • Through an online form
  • Email (ca_support@riamoneytransfer.com)
  • At an agent location

Does Ria offer refer-a-friend promotions?

Yes. Refer a friend through email or social media. After they’ve signed up and completed their first paid money transfer, you earn a referral bonus which, in the past, has been a $20 Amazon gift card.

There’s no limit to the number of people you can refer for a bonus.

Why is my Ria account locked?

You may have entered the incorrect password for your account too many times.

Ria also locks accounts that have suspicious activity, requiring you to call the customer service team to unlock your account.

Why is Ria reviewing my transfer?

Ria reviews all money transfers for compliance with know-your-customer (KYC) and anti–money laundering (AML) industry protocols, which involve knowing the identity of its customers, their financial activities and any risks they pose to Ria’s business. Ria typically reviews transfers within a day and will contact you if any problems are detected.

How long will a refund take if I cancel my transaction?

Typically 2-10 business days. Refunds depend on how you paid and any problems with your transfer.

How does Ria compare to other services?

Min. Transfer Amount Transfer Speed Online Transfer Fee Rate Amount Received Description CTA Details
CAD 1 Same day CAD 0.00 0.748 USD
3,740
Send money in more than 60 currencies. Fee-free international money transfers with a global brand. Go to site Show details
USD 150 1 day CAD 15.00 0.744 USD
3,710
Exclusive offer: Discounted exchange rates for your first and ongoing transactions. $0 transfer fee.
A higher exchange rate applies to non-finder customers. Send money in 45 currencies.
Go to site Show details
GBP 3,000 1 day CAD 0.00 0.744 USD
3,721
Global Reach will match any competitor's exchange rates. Conditions apply.
Get no fees for both business and personal transfers when you send your money overseas with Global Reach.
Go to site Show details
CAD 1 1 - 2 days CAD 1.99 0.743 USD
3,716
Special offers like free transfers and better exchange rates available for new customers.
Quick, affordable transfers around the world with both express and economy options.
Go to site Show details
CAD 0 Within an hour CAD 3.99 0.749 USD
3,741
Use promo code 3FREE to send your first 3 transfers with no fee. Conditions apply.
An online money transfer service with cash pick-up, bank account to bank account and airtime transfers available.
Go to site Show details
CAD 1 1 - 2 days CAD 45.00 0.752 USD
3,725
Make online transfers with transparent exchange rates, low fees and low minimum amounts. Go to site Show details

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Disclaimer: Exchange rates change often. Confirm the total cost with the provider before transferring money.

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