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Novus Internet review

Sign up for high-speed Internet in Metro Vancouver with this innovative telecom company. 

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Please note: All information about Novus Internet has been collected independently by Finder and this product is not available through this site.

Are you based in Vancouver and looking to switch Internet providers? Novus offers a variety of Internet plans at affordable prices to residents of eligible condo and apartment buildings. Plans range from 30Mbps to 1Gbps, depending on how fast you want your Internet to be.

Prices for these plans start at $35per month and go up to $70 per month, though you can sign on to a 1-year contract or bundle your services to save money. Learn how you might be able to benefit from a Novus Internet plan and sign up today to get started.

Product details

  • Speed. Ranges from 30Mbps to 1Gbps.
  • Starting price. Promotional prices start from $35 per month while regular prices start from $55 per month.
  • Minimum contract. You can pay on a month-to-month plan or sign up for a yearly subscription.
  • Offers. You can bundle your services or sign up for a one-year subscription to save money on your monthly payments.

What is Novus?

Novus is a burgeoning telecom company that operates exclusively in Metro Vancouver. It runs its own fibre optic network and services select apartment buildings and condos in the city. You can find out if your building qualifies by inputting your address into the Novus website.

You can take advantage of a wide range of medium-to-high-speed Internet plans if you qualify. You may also be eligible for free installation and a free one-year wireless router rental when you sign up to certain plans.

What plans does Novus offer?

Novus offers a number of plans to select condo and apartment buildings in Metro Vancouver. The service doesn’t seem to be available to single-family dwellings.

Plan speed

Promo price (no contract)

Promo price (with contract)

Regular price

Best for

Internet 35 Unlimited

$45

$35

$55

Quick speed for sharing, streaming and working from multiple devices.

Internet 100 Unlimited

$60

$45

$80

High speed for a large household with several users and devices.

Internet 300 Unlimited

$65

$55

$100

Very fast speed great for downloading, HD streaming and online gaming.

Internet 600 Unlimited

$70

$60

$120

One of the fastest download and upload speeds for streaming, gaming, sharing files and more.

Internet 1Gbps

$80

$70

$140

Instant downloads, high-intensity gaming and uninterrupted streaming for multiple users.

Does Novus allow bundling?

Novus will let you bundle several of its Internet plans with your home phone or TV. You can choose a pre-built package or you may be able to custom-build a package if you have specific services in mind. If you want to save money but don’t want to bundle your services, you can also choose to sign up for a one-year contract to bring your costs down.

What other features should I know about?

You can take advantage of many different features when you sign up with Novus.

  • Free installation. You won’t have to pay fees for your installation and your modem rental will be free for your first year with some plans.
  • Bundling services. You can save money on a number of services when you bundle your Internet plan with your TV or home phone.
  • Unlimited data. You won’t have to pay overage charges or additional fees for going over your data each month since there will be no cap on your plan.
  • Symmetrical speeds. You’ll get the same fast speeds whether you’re uploading or downloading.
  • No contracts. You can cancel at any time without penalty if you’re signed up for a month-to-month contract.
  • Online account. It’s easy to track your bill payments and monitor your Internet use with the Novus app.

What to watch out for

  • Only available in Vancouver. You’ll only be able to take advantage of Novus‘s services if you live in the Metro Vancouver area.
  • Limited to certain buildings. You may not be able to sign up for Novus Internet if your building is already working with another fibre optic provider.
  • Few extras. You won’t have the option to sign up for add-ons like wall-to-wall Wi-Fi coverage or special security packages.
  • Taxes aren’t included. You’ll have to pay extra for taxes on top of the base rate for your plan, which can add to your overall costs.
  • Low prices are promotional. The prices on offer are promotional so you may be subject to a rate hike at some point.

How do I sign up with Novus?

  1. Visit Novus‘s website and fill in your postal code to find out if you can get service to your building.
  2. Order your Novus Internet online or by calling into Novus‘s customer service department.
  3. Arrange a technician to come out and install the hardware you order, and activate your plan.
  4. Sign up for an account with Novus to manage your bills.

Bottom line

Novus is an innovative telecom company that provides high-speed Internet to apartment buildings and condos in Metro Vancouver. It offers several plan speeds and prices to match just about every budget. You’ll just need to keep in mind that the prices on Novus‘s website are promotional and may go up over time. You also won’t have access to this service unless your building is linked up to Novus‘s fibre optic network.

Frequently asked questions

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