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How to get a refund for ticketed events canceled due to coronavirus

Find out what to do if you had tickets to an event cancelled because of COVID-19 from some of the most common ticket sellers.

Can I get a refund?

It depends. Ticket holders to events that were canceled outright will likely be refunded. But if an event was postponed, you may have to wait until the new date for a credit. Refunds will be processed to the original form of payment.

In most cases, contact the ticket seller for the canceled event to inquire about refunds. If this is unsuccessful, you can open a dispute with your credit card company or bank.

But keep in mind that due to the large volume of customers receiving refunds or credits, it could take extra time to process your refund.

If you purchased event insurance for your ticket, you may be able to get a refund. Note that most policies don’t cover cancellations due to epidemics or fear of them. Contact your individual provider for more information.

How to get a refund for a canceled event

Here are updated policies from some major ticket sellers:

Eventbrite: Eventbrite suggests that its event organizers issue refunds for postponed events, although it is not required. For events that are cancelled, the event organizer will likely notify you to issue a refund.

Live Nation: Refunds are generally given for canceled events. Refunds are processed to the original form of payment within 7-21 days. If refunds are available for postponed events, you’ll have an option to request one in your online account.

PrimeSport: You can get a refund if the event is cancelled, and you’ll receive an email from them stating how you can get your refund. However, no refunds will be given if the event is rescheduled. The company states it’s the ticket holder’s responsibility to find out details regarding postponed or rescheduled events.

SeatGeek: If the event is cancelled, you have the option to receive a credit for 130% of the original cost or a full refund to the original payment method. The refund should be completed between 3 to 4 weeks of the event being cancelled. Ticket holders will be refunded to the original payment method within three weeks. Ticket policies for postponed events vary.

StubHub: Full refunds will be given. Or receive a coupon worth 120% of the original purchase toward a future event, which can be automatically applied to your account within 48 hours of the event cancellation.

Ticketmaster: The cost of cancelled events, including fees, will be automatically refunded to the credit card used to make the purchase. Refunds on rescheduled events will depend on whether the event organizer decides to offer ticket refunds.

TicketNetwork: Refunds will be given for canceled events (minus shipping fees), and can take 2 weeks to process. Alternatively, they offer a voucher worth 120% of the original cost (minus shipping fees). They don’t offer refunds on rescheduled events.

TodayTix: If the event is cancelled, TodayTix will issue a voucher worth 110% of the original cost via email within 7-10 days.

Viagogo: If an event is canceled, Viagogo will contact you to issue a refund. If postponed, tickets are typically valid for the new date. Ticket holders will be contacted about next steps.

Vivid Seats: Receive a full refund including delivery fees for canceled events or a 120% credit. Postponed event policies vary. The Vivid Seats customer service team will contact you regarding next steps.

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