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15 airlines and sites where you can book flexible flight tickets on new bookings

Not sure if you can travel right now, but see a great deal? Here's where to book flexible tickets where you can swap your flight for a future travel voucher.

In light of current travel bans and the outbreak of COVID-19, these are the airlines giving you a bit more flexibility just in case you need it.

For information on waived change-of-date fees, check out our full guide here.

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  • For new and future bookings: Make changes to your booking up to three days prior to the departure date on travel up to 30 September 2020. Changes are free of charge.
  • Flight credits are valid for one year from the date of issue.

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Etihad plane.

  • For future/new bookings made after 30 June 2020: If you are departing after this point, changes can be made by simply managing your booking through the website.

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America Airlines

  • New and future bookings: American Airlines is waiving change fees for passengers who book airfares from now until 15 April 2020.
  • This offer is available for any published non-refundable airfares and customers won’t be charged a fee prior to travel.

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Air Canada

  • New and future bookings: For any new bookings made up until 31 March 2020, Air Canada is offering free flight adjustments if the health situation changes.
  • Change fees being waived covers travel up until 31 March 2021 and non-refundable fares will be given a future travel credit note.

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  • New and future bookings: Westjet is offering a one-time change fee waiver for all new flight bookings made from now until 15 April 2020.
  • Customers will be able to cancel up to 24 hours before the scheduled departure and can change to any itinerary that is available.

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Scoot Airlines

  • New and future bookings: Customers can make changes up to four hours before the scheduled flight and for travel up to 31 March 2021.
  • Passengers will also be able to re-route to another destination on the Scoot network up until 31 August 2020.

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Virgin Australia plane.

  • Virgin Australia offers flexi fares which have no fee for cancellations prior to scheduled departures.
  • If you have plans to fly with Virgin Australia this year, these airfares are the best option in case of last-minute changes.

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  • For all new and future bookings: Jetstar is offering cancellations and credit notes on all new and existing flight bookings between 15 March and 31 May 2020.

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Air New Zealand plane.

  • Air New Zealand has the option of purchasing a Flexidate ticket. If you intend to travel with the airline at any point then these fares ensure you can be fully refunded up until the day of departure.
  • Flexidate fares are one-way and can be combined with other selected flights.

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Airplane in the sky

STA Travel

  • For new bookings a MultiFLEX fare offers no date change fees in circumstances where you can no longer fly.
  • Changing your fares is as simple as heading online and managing your booking. MultiFLEX fares can only be added to selected fares.

Qantas plane tail.

  • For customers wishing to fly with Qantas in the future, there is no new booking flexibility as of yet but:
  • For flights that have not been cancelled: Airfares (international or domestic) taking off up until 31 May 2020 can be cancelled and will have the value of the fares returned as a credit note to the airline.
  • New bookings must be made before 30 September 2020 or one year from when the original tickets were purchased (whichever comes later).

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Hawaiian airlines plane.

  • Hawaiian Airlines is yet to offer flexibility for new bookings but for current bookings:
  • Bookings bought between March and May 2020: Change fees have been waived for any changes made within one year of the initial purchase of the flights.
  • Bookings bought before 1 March 2020 for travel between March and May 2020 also have had the change fees waived for new bookings up to (or on) 31 December 2020.

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  • Emirates does not currently offer flexibility for new bookings, but existing bookings can be issued a travel voucher before 30 June 2020.
  • Credit notes are valid for 12 months from the issue date and can be used on flights or Emirates services.

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  • Fiji Airways does not currently offer flexibility for new bookings, but existing bookings are able to:
  • Receive flight credits that are held by Fiji Airways and passengers can rebook a flight up to a year from the initial purchase date.
  • With cancellations in place until the end of May 2020, passengers will be able to gain a credit and change fees have been waived for new bookings. Eligibility for travel credits applies for bookings made up until 30 June 2020.

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  • AirAsia does not offer flexibility for new bookings as of yet, but for existing bookings:
  • Customers who have had flights impacted have until 31 October 2020 to receive 365 days of credit from the value of the booking. Applies for bookings made before before 23 March 2020.
  • Passengers can also make the most of free unlimited date changes.

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Summary of which airlines offer new bookings:

Airline or agencyDoes it offer new booking flexibility?
Qatar AirwaysYes
Etihad AirwaysYes
American AirlinesYes
Air CanadaYes
Virgin AustraliaYes (flexi fares)
JetstarYes (flexi fares)
Air New ZealandYes (flexi fares)
STA TravelYes (flexi fares)
Hawaiian AirlinesNo
Fiji AirwaysNo

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