ezBtc is a Canadian owned and operated digital asset exchange that offers access to bitcoin, as well as over 30 different altcoins.
ezBtc is looking for a better way to let Canadians buy and sell over 30 different cryptocurrencies including bitcoin, Ethereum, Litecoin, Ripple and dozens of others. It aims to be easy to use, innovative and affordable.
Warning: ezBTC reports
Many ezBTC customers report being unable to withdraw funds, there are multiple lawsuits against the exchange’s founder currently in progress, and people claiming to be former ezBTC employees have described it as operating similar to a Ponzi scheme.
Andrew Munro is the global cryptocurrency editor at Finder. After previously writing about insurance and other areas, he now covers the latest developments in digital assets and blockchain and works on Finder's comprehensive range of guides to help people understand cryptocurrency.
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What is ezBtc and how does it work?
ezBtc is a Canadian cryptocurrency exchange. Traders can put up buy and sell listings for others to respond to.
Unlike other exchanges, what makes ezBtc unique is that it also offers:
Flexibility. Buy and sell instantly with the ezBtc bitcoin concierge service, or create and manage your own listings to work the market.
BTMs. It operates its own bitcoin ATM’s around Canada, and aims to have more coverage across the country in the future.
Competitive fees. It was crowdfunded to offer Canadians a secure and cost-effective trading option, and now you can take full advantage of it.
To get started, simply create an account and wait for verification. Once verified, you can then fund your account with Canadian dollars or supported cryptocurrencies. Once your account has been funded, you can start browsing the listings and buy and sell bitcoin and over 30 other altcoins your way.
What cryptocurrencies does ezBtc offer?
Stellar Lumen (XLM)
What fiat currencies does ezBtc accept?
ezBtc currently only accepts Canadian dollars. You can still deposit other currencies via wire transfer, but it will be exchanged to CAD.
ezBtc can be used anywhere in the world, but many of its features such as in-person pickups, bitcoin ATMs and lower fees are only available in Canada, or when transferring Canadian dollars.
Payments, fees, limits and transfer times
You have different options for funding your account and making withdrawals.
Note that the fees here refer to the fees that may be charged by ezBtc. Some transfer methods may incur fees from other parties, such as bank fees charged to you when making a wire transfer deposit.
Bitcoin trading fees are 0.3%.
Making deposits to fund your account
Daily transfer limits
0.001BTC daily minimum
Instant (after 2 confirmations)
$200 to $3,000 per transaction. Daily limit will also depend on your bank.
0-12 hours, however this can change
$5,000 to $100,000
Instant (Toronto and Vancouver only). You’ll be contacted upon making a funding request within 0 to 12 hours.
$50 to $2,000
To be released soon
$25 for amounts under $10,000
Free over $10,000
$5,000 to $200,000
1-3 business days
Making withdrawals from your account
Daily transfer limits
Average time of 0-4 hours, however can take up to 24 hours
$500 to $10,000 (per payment cycle)
Cheques are deposited directly into your account on Wednesdays and Saturdays.
$100 to $1,000 (once a day)
Currently at 72 hours due to current restrictions on e-Transfers. This will change in the future.
$100 to $2,000 (weekly)
Available in Vancouver and Toronto only, with 24 hours notice
$25 for amounts under $10,000
Free over $10,000
$2,000 to $200,000
3-9 business days
Electronic Funds Transfer
$100 to $10,000 (per period)
5-7 business days
Safety, security and privacy
ezBtc offers a range of strong security features, matching and exceeding industry standards. These features include:
Cold storage of funds. 99.99% of customer funds are held offline in cold storage.
Two-factor authentication. Set up two-factor authentication on your account for another added layer of security.
Manual payment processing. ezBtc processes all fiat deposits and withdrawals manually to ensure the safety and legitimacy of transactions.
Data security. Sensitive information is held offline and is fully encrypted.
DDoS protection. The site itself is protected against online distributed denial-of-service (DDoS) attacks.
Customer service and contact
You can reach ezBtc by email, live chat or telephone. ezBtc offers their support around the clock and can be reached 24/7.
Office location: 107-422 Richards St, Vancouver, BC
Live chat: located on bottom right corner of the ezBtc website
Follow ezBtc on Facebook, Twitter or Google+
Pros and cons
Offer over 30 altcoins
Supports Canadian dollars
Low fees and competitive commissions
Wide range of payment options
Altcoin concierge service for quick and easy buying and selling
Open exchange option for tighter margins and playing the market
High limits available depending on transfer method
Bitcoin ATMs available
24/7 live support available
Not all services are available outside of Vancouver or Toronto
Some of the security measures impact transfer times
Next steps: How to sign up
To get started, simply sign up online by creating an account with an email address and password.
You will need to verify your identity in order to make fiat currency deposits and withdrawals. You can do this by sending in the requested identification and verifying your source of funds.
Frequently asked questions
Once you are logged in, click the “fund” button at the top of the page and select the payment method you desire. Click the “fund” button beside your chosen method and simply follow the steps. You can click on the “fund” button at the top of the page once you are logged into your account. Under the method “XBT”, click on “wallet” and then “fund” again. Clicking “fund” will display your ezBtc wallet address. It will also display an optional QR code that you can scan to quickly and easily fund your account.
Funding altcoins is done manually by emailing firstname.lastname@example.org.
Click the “withdraw” button at the top of the page and select the withdrawal method you desire. Click the “withdrawal” button beside your chosen method and simply follow the steps.
If withdrawing cryptocurrencies, click the “balances” option and select the specific type of crypto you would like to withdraw.
Your bitcoin and Canadian dollar balances can be found at the top of the page in your navigation bar. For all other altcoin balances, navigate to the “balances” link at the top of the page.
The Altcoin concierge service is known as ezAlts.
Once logged in, click the “Altcoins” button at the top of the page and place an order by entering the amount in Canadian dollars that you would like to purchase. Keep in mind the minimum and maximum order size when entering this amount. Once the ordered has been completed, the coins will be stored directly in your balances, where you can then request a withdrawal if you choose.
Image source: ezBtc
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