Coronavirus: What to do if you can’t afford your car repayments

Can't afford your car loan repayments because of the COVID-19 pandemic? Find out how major auto brands in Canada plan to help.

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Gloved hands holding item with Volkswagen logo

We’ll continue updating this page with resources and information as new details emerge on how Canadian leaders and businesses are responding to COVID-19.

Many auto manufacturers have announced support plans for customers who are struggling to meet financial payments as a result of coronavirus. We’ve sifted through information on some of Canada’s biggest car brands, so you can find out what relief options are being made available to Canadian drivers who are struggling to make ends meet during these challenging times.

Take a look at our guide on financial help that may be available to you during the coronavirus pandemic to learn more about relief options.

Ford

Also owns: Lincoln

As of the time of writing, Ford does not have a webpage devoted to outlining the measures being taken to address issues and financial concerns for customers affected by COVID-19. However, there is a notice stating that the company will help those who are leasing or financing through Ford Credit Canada.

Phone lineAlternate contact
  • Main: 1-877-636-7346
    (hours not stated on website)
  • Ford website contact form
  • Access the online Account Manager

Toyota

Also owns: Lexus

Toyota Financial Services will be offering payment relief to customers affected by coronavirus. Each case will be evaluated individually, so customers with lease or finance agreements will have to contact customer service to find out what their options are.

If you’ve placed an order for a vehicle, you might end up waiting to get it. On March 19, 2020, Toyota announced that a crew member at a manufacturing plant in Cambridge, Ontario, had tested positive for COVID-19. The employee had self-isolated to recover; Toyota later announced the plant would temporarily shut down. Also on March 19, Toyota confirmed that all of its manufacturing plants in Canada, the US and Mexico would temporarily shut down.

As of mid-May, workers began returning to plants in Ontario and elsewhere in North America. To find out the status of an existing order, contact Toyota customer service.

Phone lineAlternate contact
  • Payment relief requests: 1-800-661-3062
  • Toyota Financial Services: 1-888-869-6828

(hours not stated on website)

Toyota website contact form

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Fiat Chrysler Automobiles (FCA)

Also owns: Chrysler, Dodge, Jeep, RAM, Fiat, Alfa Romeo

As of the time of writing, we couldn’t find a published statement from FCA indicating the measures being taken to financially relieve those impacted by COVID-19. However, FCA is one of the major automakers that have declared it will temporarily shut down operations at its North American manufacturing plants. So, if you have an outstanding order with one of these brands, you may want to verify its status with customer service. FCA plants began reopening in May.

Phone lineAlternate contact
  • FCA Canada customer care: 1-800-465-2001
    Hours: Mon-Fri 8am-8pm, Sat 9am-5pm (EST)
FCA Canada website contact form

Hyundai

Also owns: Kia, Genesis

Hyundai has agreed to extend vehicle warranty coverage ending between March 1, 2020 and May 31, 2020 to June 30, 2020. Lease extensions have also been made available. If you’re struggling financially as a result of illness or unemployment, speak to your dealer or try contacting the company using the information below to see if you can negotiate some form of payment relief.

Phone lineAlternate contact
  • Hyundai Motor Finance: 1-800-205-0540
    Mon-Thurs 8:30am-11pm, Fri 8:30am-9pm (EST)(except holidays)
Hyundai website help form

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Volkswagen

Also owns: Audi, Porsche

Volkswagen Finance has stated it is committed to helping customers affected by COVID-19. The company appears to be handling issues on a case-by-case basis, encouraging customers to phone its customer service line with any questions or problems regarding their lease or finance payments. Customers who have ordered vehicles but have not yet received them are being told to contact their dealers to find out the status of their orders.

Phone lineAlternate contact
  • Main: 1-800-668-8224
    (hours not stated on website)
Volkswagen website contact form

General Motors (GM)

Also owns: Buick, Cadillac, Chevrolet, GMC

GM Financial customers who need assistance can phone or email the GM Financial Customer Experience team to discuss available options.

OnStar Crisis Assist Services are being enabled for a limited time for connected vehicle owners. Among other benefits, this connects drivers to emergency services, family members and first responders and also provides routing assistance to medical facilities if needed.

GM is one of the major auto manufacturers that opted to temporarily shut down all of its manufacturing plants in North American. It began to reopen plants in May, however, you may experience some delays getting an existing order for a vehicle fulfilled (quickly, anyways). Contact your dealer or use the information below to find out the status of any order you haven’t yet received.

Phone lineAlternate contact
  • GM Financial Customer Experience team:
    1-800-465-4591
    (hours not stated on website)
cservice@gmfinancial.com

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Honda

Also owns: Acura

Customers who have finance or lease agreements but are struggling to make payments in light of coronavirus are encouraged to contact Honda Financial Services to discuss their options. Issues will be handled on a case-by-case basis.

Honda temporarily shut down plant operations in Canada, the US and Mexico. So, if you’ve ordered a vehicle but have not yet received it, contact your dealer or Honda’s customer service team to find out the status of your order. As has been the case with many auto manufacturers, Honda began reopening its plants in May, so production should be picking up.

Phone lineAlternate contact
  • Honda Financial Services: 1-800-387-5399
    8am7:30pm Mon-Fri (EST)
  • Customer relations: 1-888-9-HONDA-9 (1-888-946-6329)
    8am-7:30pm Mon-Fri (EST)
cs@honda.ca

Nissan

Also owns: Infiniti

Nissan has released a statement encouraging Nissan Canada Finance customers to email the company if they have been negatively impacted by COVID-19 and are struggling to make payments. On March 20, 2020, Nissan announced it would temporarily suspend production at it American plants (Nissan has no plants in Canada).

The company made plans to begin reopening US plants in June, although the economic fallout of COVID-19 has resulted in several Nissan plants outside the US getting closed.

Phone lineAlternate contact
  • Customer Care Centre:
    1-800-387-0122
    9am-6:30pm (EST), days not stated
  • Nissan Canada Finance
    • Western Canada:
      1-800-268-0764
    • Eastern Canada:
      1-800-268-6499
Nissan Canada Finance: NCFcustomer.service@nissancanada.com

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Mazda

Customers leasing Mazda vehicles should contact Mazda Financial Services if they’re struggling financially because of the outbreak. Vehicle owners who are similarly struggling to make their auto loan payments should contact Scotiabank (through which Mazda Financial Services offers financing). Mazda committed to preventing the spread of coronavirus by temporarily closing its corporate offices and facilities to visitors, although some dealerships remained open while others shut down temporarily.

Phone lineAlternate contact
  • Lease customers:
    Mazda Financial Services
    1-888-703-8857
  • Loan customers:
    Scotiabank
    1-888-777-6842

(hours not stated on website)

Mazda website contact form

Work in an auto manufacturer’s finance dept?

If you work in an automotive financial services department and want to let us know what your company is doing, please get in touch!

Image: Volkswagen

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