Can I choose my own repair shop?
Yes, you can choose your own repairer for broken glass and windshields, but be sure to check your policy terms to confirm. Your insurance company may have a list of preferred repair shops which could be easier to work with.
However, if you’re only going for repairs rather than a replacement, it might be worth going for one of the insurer’s repairers to take advantage of the widely available lifetime repairs guarantee option.