Get 55% off a 3 month grooming subscription
This top beauty subscription service lets you customize your monthly box and sends you sample sizes of new products to try.
What can I buy at Birchbox?
Although it’s famous for its monthly subscription boxes, Birchbox has even more to offer beauty lovers. Shop a huge selection of full size makeup, skincare and hair care products right on the Birchbox website from brands you already know and love. Fragrances and nail care products are also available.
Some of the great brands available from Birchbox are Benefit, Origins, Kiehl’s, Stila, Laura Geller, Smashbox and more. Give your makeup a new home in one of the cute cosmetics bags that are available. You can also give your closet a mini upgrade by shopping Birchbox’s collection of lifestyle accessories like purses, key chains and hair accessories.
What is Birchbox?
Birchbox is an American company based in New York City. It was founded in September 2010 by two Harvard business school grads who had a great idea: let women regularly try a handful of beauty products for a low monthly price. Customers could then purchase the products and items they most enjoyed sampling.
How does Birchbox work?
Similar to other beauty boxes, you complete a quiz that helps Birchbox customize the best samples for you.
For the low price of $10 per month, you receive a Birchbox containing about five makeup and beauty samples delivered to your door. With your second month, you’re allowed to handpick one of your samples in each box.
If you like the items you receive, you can order them. And you earn loyalty points to apply toward discounts on future purchases.
Birchbox also offers a variety of full-size cosmetics and beauty products, like makeup and brushes, haircare and skincare products, fragrances, bath items, nail care items and a variety of lifestyle accessories that include stationery, makeup bags, tech accessories, candles and home decor.
Shipping, delivery and payments
Can I get free delivery?
Technically, the shipping cost is included in the price of your monthly fee for Birchbox subscription boxes. But if you decide to order the full size of any sample item you’ve received in a monthly box, then it will ship for free.
Orders of $50 or more on other full-size items also ship for free.
For orders of up to $49 on full-size items, shipping prices in the continental U.S. vary by speed. You can expect to pay more if you live in Alaska, Hawaii or a U.S. territory.
Birchbox offers free two-day shipping on orders of $150 or more.
|Shipping Option||Days to Arrive||Cost|
|Standard Shipping||5–10 business days||$5|
|Two-Day Shipping||2 business days||$15|
|Next-Day Shipping||1 business days||$22|
Expedited shipping is not available for all items. Nail polish, perfume and aerosols can only be shipped using standard shipping.
How can I track my order?
After your box ships each month, Birchbox emails a tracking number so you can check in the progress of your delivery.
You can also keep tabs on your orders by logging into your Birchbox account. Your tracking information will be right on your homepage.
Birchbox accepts Visa, MasterCard, Discover and American Express on its secure site.
If you’re having trouble entering your payment information, it could be a problem with your internet browser. For security purposes, the Birchbox website isn’t entirely compatible with Internet Explorer. So if you’re using this browser, you may not be able to enter your credit card information. Here’s how you can fix:
- On the top of your browser, click the icon that looks like a torn piece of paper in the URL bar.
- Once you’ve clicked the icon, refresh the page.
- You should be able to enter your information and safely place your order.
- If you’re still having trouble, Birchbox suggests downloading Google Chrome or Firefox and trying again.
What’s Birchbox’s return policy?
While you’re not able to return products received in your monthly box, Birchbox offers free returns on its full-size products. If you’re unsatisfied with any full-size product ordered from Birchbox, contact customer support within 90 days for a prepaid return shipping label that allows you to return it for free.
As long as you have your receipt, your refund is processed to your original payment form within ten business days. If you don’t have a receipt, you can still receive store credit for your return.
Can I exchange my items?
Birchbox does not offer an exchanges for items in your monthly box, unless an item arrived broken or damaged. However, full-sized items may be eligible for an exchange. Get in touch with Birchbox customer service if you’d like to request an exchange.
Are Birchbox returns free?
Yes! Just email info.birchbox.com to get a free pre-paid return shipping label within 90 days of the purchase date.
How do I return an item to Birchbox?
If you’d like to return a full-size item to Birchbox, just send an email to info.birchbox.com within 90 days of your purchase. They’ll send you a pre-paid return shipping label so you can send your item back for free.
Allow ten business day for your item to be received and processed. As soon as it gets to the warehouse and is inspected, you will receive your refund in the original form of payment you used to make the purchase.
- Note: Although Birchbox does have a store in New York City, items bought online cannot be returned in-store at this time.
Birchbox’s returns address?
Birchbox will send you a free pre-paid return shipping label when you request a return. Be sure to use this label to ensure your package gets to the right place
When’s the next sale?
Stay up-to-date on sales and deals by signing up for Birchbox’s email list. You’ll get 15% off of your first order just for signing up.
Create an online account to start earning loyalty points toward discounts on future orders. You’ll earn 1 point for every $1 you spend on Birchbox. If you invite your friends to Birchbox and they purchase a subscription, you’ll earn 50 loyalty points.
If you’re an invested beauty lover, save even more by becoming a Birchbox Ace. Ace is the VIP loyalty program for customers who spend $300 or more on Birchbox in a year. Ace members earn 1.3 points per $1 spent toward the makeup they love.
Our top picks from Birchbox
S'well 17 oz. Bottle
Coastal Scents Pearl Brush Set
What sets this brand apart?
Birchbox offers a wide selection of beauty products with a generous loyalty program. Its personalized subscription boxes allow you to discover new products for a low monthly price.
If you wear a lot of makeup, it’s definitely worth it to purchase the products you already use and love on Birchbox to earn loyalty points toward future discounts.
We also love Birchbox’s easy return policy that allows up to 90 days to return any product you don’t want — for free!
Pros and cons
- Personalized beauty boxes. Discover new products with BIrchbox for just $10 per month.
- Huge product selection. Birchbox is the Sephora of the Internet, carrying the brands you already know and helping you find new ones you’ll love.
- Free returns. If you don’t like your full-size purchases, send them back for free.
- Generous loyalty program. Earn 1 point for every $1 spent.
- Rush shipping not available for all items. Many items don’t qualify for expedited shipping, even if you’re willing to pay for it.
- PayPal not accepted. You’ll need to pay with a credit card.
Birchbox is a great place to buy the makeup you already use — and discover new beauty products you’re bound to love. Its customer loyalty program helps you save even more, and rest assured that it’s free to return any product you’re not thrilled with.
Frequently asked questions
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