BigCommerce: E-commerce and web platform review

Use BigCommerce to quickly create a beautiful, fully functional online store.

Starting an online store from scratch can be a hassle. BigCommerce makes the process easier by offering professionally designed store themes and reliable options for payment processing. It’s a good choice for everyone from e-commerce newbies to established brands doing millions of dollars in sales.

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Details

SolutionsIn-store, Mobile, Online
ProductsPayment processing, Website builder, Inventory tracking, Shopping cart software, Shipping software
Monthly fees start at$29.95/month
Processing fees start at2.9% + $0.30 per transaction
Cancellation feeNone
HostingHosted

What is BigCommerce?

BigCommerce is a platform that helps you sell products through your own online store. It gives you the tools to create an e-commerce website, including functions to showcase products and collect payment.

BigCommerce vs. Shift4Shop vs. Shopify

Do I need a lot of technical knowledge to use BigCommerce?

BigCommerce is designed for everyone, from the biggest brands to someone just starting an online store. If you’re getting your feet wet with e-commerce, you’ll be able to get a store running quickly.

BigCommerce has free themes you can use for your website, and it will handle all of the back-end systems for product purchases, such as credit card processing.

How much does it cost and what do I get?

Try BigCommerce with a one-month free trial without entering a credit card. After the trial, you can sign up for one of the paid plans: Standard, Plus and Pro. For larger brands, BigCommerce offers the Enterprise plan.

Monthly price

$29.95

$79.95

$299.95 for first $400,000 in sales

+ $150 for each additional $200,000 in sales

Credit card rates

2.9% + $0.30

2.5% + $0.30

2.2% + $0.30

Transaction fees

0%

0%

0%

Online sales per year

Up to $50,000

Up to $180,000

Unlimited

Staff accounts

Unlimited

Unlimited

Unlimited

Online storefrontwith mobile responsive website

Yes

Yes

Yes

Abandoned cart saver

No

Yes

Yes

Stored credit cards

No

Yes

Yes

Product filtering

No

No

Yes

Google customer reviews

No

No

Yes

For a complete comparison of features, along with discounted rates for paying annually instead of monthly, see BigCommerce’s pricing page.

Compare merchant services providers

Name Product Products Monthly fees start at Processing fees start at Hosting
BigCommerce
BigCommerce
Payment processing, Website builder, Inventory tracking, Shopping cart software, Shipping software
$29.95/month
2.9% + $0.30 per transaction
Hosted
BigCommerce is an all-in-one e-commerce platform created to help you sell more.
Helcim
Helcim
Payment processing, POS software, POS hardware, Website builder, Inventory tracking
$20/month
1.92% + $0.08 per transaction
Hosted
Conveniently packaged into three service tiers for in-person and online sales.
Square Online
Square Online
Payment processing, Website builder, Inventory tracking, Shopping cart software, Shipping software
None
2.9% + 30¢
Hosted
Create an online store with beautiful layouts to help drive business.
Shopify
Shopify
Payment processing, Website builder, Inventory tracking, Shopping cart software, Shipping software
$9/month
2.9% + $0.30 online; 2.4% in person
Hosted
Shopify offers both e-commerce and in-person POS systems designed to help you build a new online store from the ground up.
Shift4Shop
Shift4Shop
Website builder, Inventory tracking, Shopping cart software, Shipping software
$29/month
None
Hosted
Helps businesses build online storefronts while offering a variety of service tiers bundled for businesses large or small
Shopify Plus
Shopify Plus
Payment processing, Website builder, Inventory tracking, Shopping cart software, Shipping software
$2,000/month
None
Hosted
A customizable solution for enterprise-level e-commerce stores.
X-cart
X-cart
Website builder, Shopping cart software, Shipping software
Free
None
Self-hosted
X-Cart is an e-commerce platform that can handle your store as it grows to an enterprise-level business.
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Compare up to 4 providers

Store themes

One of the benefits of using BigCommerce is that you don’t have to know how to code a website. BigCommerce offers many store themes to help you get your website up and running quickly.

A few free themes BigCommerce offers:

bigcommerce themes

Add-ons

On top of the BigCommerce platform, you can add apps to enhance your store.

In BigCommerce’s Apps and Integrations, you’ll find add-ons in various categories:

  • Accounting
  • Advertising
  • Analytics
  • Customer feedback
  • Email marketing
  • Marketing
  • Merchandising
  • Order fulfillment
  • Shipping
  • Social media

Many add-ons are free. Paid add-ons typically cost between $15 and $30 a month.

Payment processing

BigCommerce supports multiple payment gateways, including Amazon Pay, PayPal/Braintree, QuickBooks Payments, Square and Stripe. It also integrates directly with Instagram, and allows users to check out and pay on Instagram.

BigCommerce doesn’t charge extra transaction fees when you use these gateways.

Customer service

On BigCommerce’s Support Portal, you’ll find a community forum, troubleshooting guides and the BigCommerce University — which teaches you how to build a business.

You can also contact BigCommerce via online chat, phone or email.

Bottom line

BigCommerce is one of the biggest names in online selling because it's easy to use and easy to scale. But its ease-of-use also means it's less customizable than other options.

Go to the site to sign up or compare other e-commerce platforms if you're still looking for the perfect fit.

Frequently asked questions

Do I need to get web hosting for my store?

No, a BigCommerce plan includes web hosting for your website and store.

Can I use my own domain name for my BigCommerce store?

Yes, you can either use a domain you’ve purchased previously or buy a domain through BigCommerce.

Will I be locked into a contract when I sign up for BigCommerce?

There are no contracts for the Standard and Plus plans. There isn’t a contract for the Pro plan unless you have a special transaction rate you’ve negotiated with BigCommerce. Enterprise plans come with contracts.

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