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This tech giant carries big-name brands like Apple, Samsung, Sony, Microsoft, AT&T and GE. It also provides online shoppers with Deals of the Day, the Hot Deal and other exclusive discounts.
You’ll find a huge selection of some of the most popular brands in electronics, gaming and appliances, including:
Yes, there are a few ways to get free delivery. One is to spend $35 or more on eligible items. Or, if you’re a My Best Buy Elite or Elite Plus member, you’ll get free shipping on every order, no minimum purchase required.
If you spend less than $35 and don’t have a My Best Buy Elite or Elite Plus membership, you’ll be charged a fee for shipping. This cost will be calculated at checkout and is determined based on the estimated shipping weight. You can view this cost before finalizing your purchase during the checkout process.
As soon as your order ships, you should receive an email with a tracking number to track your order. You can also head to BestBuy.com and click Order status on the site navigation bar at the bottom of the page. There, you’ll be asked to either sign into your Best Buy account or find your order using your name, phone number and order number.
BestBuy.com accepts the follow forms of payment:
Pay with Points is a Best Buy program that lets you redeem credit points from participating partners — American Express Membership Rewards and ThankYou from Citi. If you have a Best Buy account, you can set up a stored Pay with Points card so that your points balance will automatically show up during checkout so you can decide if you would like to use them.
When you use the Pay with Points option, your credit card will still be charged for the full amount of the purchase. You will then see a credit on your statement in the amount of the points you selected to use.
Best Buy’s return policy is a little different from most other retailers. The length of time you have to make a return will vary, depending on the type of product it is and whether or not you have a My Best Buy membership card.
Starting on the day you receive your item(s), you’ll have to make returns or exchanges in these timeframes:
For most products: | 15 days |
Cell phones and devices with a carrier contract: | 14 days |
Wedding registry items: | 60 days |
Best Buy rewards its Elite Members with an extended period of 30 days and its Elite Plus Members with an extended 45 days.
Yes, most items can be exchanged, as long as you are still within the same returns window as listed above.
No, you will be responsible for paying for postage on your return package.
In these cases, you may also incur a restocking fee:
Cell phones and devices that can be activated, and unlocked phones | $35 |
Select built-in appliances, select cameras and lenses, drones, projectors, rideables and special order products | 15% of item purchase price |
If the product is unopened, there is no restocking fee, or if the purchase and return occur in AL, CO, HI, IA, MS, OH, OK or SC. Note that the restocking fee is taxed in some states.
You have three ways to return a product:
Address Best Buy return packages to:
Best Buy Return Center
600 PARK LOOP ROAD STE D
SHEPHERDSVILLE, KY 40165
Best Buy runs frequent sales and special promotions, which you can usually find in the large scroll bar at the top of its website. Look for sales on specific items, like select laptops, computers and HDTVs, or blowout prices on clearance and open-box items.
You can also always click on the Deals tab at the top of the home page, where you’ll find Deals of the Day, Hot Deals, Student Deals and member-only offers.
When you think of Best Buy, there are probably a few images that instantly come to mind. One might be its famous yellow tag-shaped gift card. Best Buy was actually one of the first retailers to introduce a plastic gift card, back in 1995. And thanks to its unique shape, this gift card is said to be the only one that customers can identify with their eyes closed.
Best Buy’s Geek Squad service and Geekmobiles might also pop into mind when you think of this brand. In fact, Geek Squad agents make an average of 5 million house calls every year!
The tech giant is also committed to doing its part to help protect the environment and reduce its carbon footprint. According to its website, Best Buy is the largest retail recycler of used electronics and appliances. Even if you didn’t purchase your old tech items from Best Buy, the company will recycle them for you.
There are lots of positive reviews out there from happy customers who feel that they snagged a great deal shopping at Best Buy. However, the biggest complaint that multiple customers have about this company is poor customer service and sub-par return policy.
Best Buy wasn’t always known by this familiar name. When it first opened in 1966, the company was known as Sound of Music. As the name suggests, the brand started out as an audio speciality store, until it was rebranded and renamed in 1983 in order to appeal to a broader range of customers.
In 2017, Yahoo! Finance named Best Buy the largest specialty retailer in the U.S. consumer electronics retail industry. Despite its massive success, however, Best Buy did experience a dip in sales with the online shopping boom in recent decades. To combat lost in-store revenues, the tech giant has since shifted its marketing focus toward digital media, rather than newspaper, magazine and TV ads.
Best Buy only lists one way to contact customer support, and that’s by calling 1-888-BEST BUY (1-888-237-8289).
It seems that you can also try emailing Facebook@BestBuy.com.
Best Buy is on Facebook, Twitter, Instagram and Pinterest. The posts across these platforms are pretty similar, with a few witty videos sprinkled in among product features and deals. If you scroll through the comments on many of its Facebook posts, you can read some of the negative reviews that some customers have about the company, plus Best Buy’s response to the issue.
Many loyal customers have come to rely on Best Buy as their one-stop shop for their electronics and appliance needs. The company offers frequent online deals and sales and still has one of the largest selections of tech items out there. Just remember to read the return policy before making a purchase, unless you know for sure that you’ll want to keep it.
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