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Autopay car loan review

Sick of high rates? This service could find you an affordable loan or help you refinance.’s rating: 4.0 / 5.0


Autopay prides itself on helping people find low rates on loans for new cars — even if you have poor credit. With loans up to $100,000, you should be able to find a refinancing or loan option that suits your needs.

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Min. Loan Amount


Max. Loan Amount

1.99% to 10%



Min. Loan Amount$2,500
Max. Loan Amount$100,000
APR1.99% to 10%
Interest Rate TypeFixed
RequirementsUS citizen or permanent resident, 18+ years old

What is Autopay?

Autopay’s main focus is on refinancing previous car loans, but you’ll also be able to get a loan for a new or used car or to buy out a lease. Your credit won’t be impacted until you settle on a lender — this is because Autopay acts as a middleman between you and lenders. You’ll be able to see your loan options, including the potential rate and cost, before a lender pulls your credit.

The rate you receive — which can be anywhere from 1.99% and 10% — will depend on your credit. A prequalification offer from one of Autopay’s affiliate lenders is good for 30 days. You can shop for the right vehicle, take a few test drives and use your offer to negotiate a good deal on your final purchase.

What car loans does Autopay offer?

Autopay can help connect you with lenders for:

  • New car loans. Instead of visiting the dealer to get good financing, you can get preapproved for a new car loan and walk in with negotiating power.
  • Loan refinancing. Potential to lower your monthly payment and pay less in interest over the life of your loan.

What refinancing options does Autopay offer?

Autopay claims it has been able to save its users around $95 a month — almost $1,200 a year. This could be a great deal if you’re looking to lower monthly payments to save money on your loan. But the type of refinancing you should apply for depends on your needs. Autopay offers three options:

  • Traditional refinancing. Traditional refinancing allows you to potentially reduce your monthly payments by extending your loan term or lowering your interest rate.
  • Cash back refinancing. Cash back refinancing allows you to refinance your car and use any built-up equity to pay for a larger expense.
  • Lease payoff refinancing. Lease payoff allows you to buy your leased car at the end of its term, pay off your lease early or avoid high mileage fees.

What are the benefits of using Autopay?

  • Allows coapplicants. You can apply with a creditworthy coapplicant to increase your chances of approval and help score a lower interest rate.
  • Estimate your savings. Autopay has a simple calculator that allows you to determine how much you could save by refinancing through their program.
  • Referral bonus. If you enjoy Autopay’s service and refer someone, you could receive $100 for each referral.

What to watch out for

  • Likely not eligible for 1.99%. Although Autopay advertises it has rates as low as 1.99%, interest this low is reserved for people with excellent credit.
  • Document fees. Autopay will handle title transfers and other paperwork for you, but it comes at a cost. You’ll be required to pay document fees, which can be $400 to $500 or more.
  • No refund policy. Autopay doesn’t allow refunds for payments made to your account.
  • No used car financing. If you have a used car in mind, you’ll have to find a different connection service or lender to finance it.

Compare more car loan options

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Name Product Filter Values Minimum credit score APR Loan term Requirements
LightStream Auto Loans
Good to excellent credit
2 to 7 years
Must have a good to excellent credit profile, be a US citizen or a permanent resident with a valid green card, have a valid Social Security number, credit card verification requested upon loan approval and have a valid US address.
Quick car loans from $5,000 to $100,000 with competitive rates for borrowers with strong credit.
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CarsDirect auto loans
No minimum credit score
Varies by network lender
Must provide proof of income, proof of residence, and proof of insurance.
Save time and effort with this lending service specializing in beginner-friendly or subprime car loan.
No minimum credit score
3.9% to 27.9%
1 to 6 years
18+ years old, annual income of $4,000+, no active bankruptcies
Get pre-qualified for used car financing and receive competitive, personalized rates.

Autopay reviews and complaints

BBB accredited Yes
BBB rating A+
BBB customer reviews 1.5 out of 5 stars, based on 34 customer reviews
BBB customer complaints 73 customer complaints
Trustpilot Score 3.7 out of 5 stars, based on 1 customer reviews
Customer reviews verified as of 16 October 2020

Autopay has a mixed bag of reviews. Although it’s accredited by the Better Business Bureau (BBB) and has an A+ rating, there are a number of complaints concerning poor customer service and some situations where Autopay attempted to include optional GAP coverage without notifying the buyer.

However, there are also quite a few positive reviews left on a variety of sites. Many cite decent customer service, quick loan processing and lower rates after refinancing.

The takeaway? If you have a problem with a customer service representative, see if you can switch to a new one and get things straightened out. Always compare your car loan rates, whether you’re taking out a new one or refinancing your old one, and don’t base your experience entirely off online reviews. Often, people leave them in the heat of the moment.

Am I eligible?

Autopay doesn’t have any specific eligibility requirements. Instead, it bases each application off of three primary points:

  • Cost of the vehicle
  • Market value of the vehicle
  • Your finances

Your debt-to-income ratio and credit score will play a role, but because Autopay has a large number of affiliate lenders, there may be a loan available even if you don’t have the best credit.

How do I apply?

The application process is quick and won’t require you to spend much time filling out multiple forms.

  1. Select Apply Now on the Autopay website.
  2. Enter your full name and select if you’re applying with a coborrower, then select if you’re purchasing a new car or refinancing a previous loan.
  3. If borrowing a new loan, choose whether you’re buying from a dealer, a private seller or buying out your lease.
  4. If refinancing, choose if you want to lower your monthly payment, lower your rate or remove someone from the loan.
  5. Fill out the About You section with your full name, email, cell phone, date of birth, annual income and address. You’ll also have to identify your vehicle by its VIN, license plate or by its make and model.
  6. Select the amount you have for a down payment or provide the amount you’ll need to pay off your current car loan.
  7. Review your application and agree to Autopay’s Terms of Use.

If Autopay is able to find a lender to match your needs, you can customize your terms before verifying your information and completing the application. Your application is processed and sent to multiple credit unions and banks. Autopay will tell you your options and won’t check your credit until you decide on a lender.

What documents will I need?

You’ll need to supply five pieces of documentation in order to complete your loan processing:

  • Copy of your driver’s license
  • Proof of insurance
  • Proof of income
  • Proof of residence
  • Payoff letter if you plan to refinance

You may also have to give Autopay additional information during the application. Your agent can inform you of these.

What happens after I get prequalified?

Your offer will be good for up to 30 days. You can use it to shop around to find a good deal on a car., or if you want to refinance your current car loan, you’ll have a bit of time to see if there are other refinancing options out there.

Once you agree to a loan from your lender, make it official by signing the paperwork. Your loan is either sent to the dealer or deposited into your account if you plan on refinancing. At this point, you’ll need to set up your payment method and follow the terms of your contract.

Bottom line

Autopay has options for people looking to refinance their current car loan or buy a new car. This is because it connects you with multiple credit unions and banks. But before you commit, browse our guide on car loans to learn more about finding the best rate and negotiating the price on your next vehicle.

Frequently asked questions

Can I apply with a coapplicant?

Yes, and depending on your coapplicant’s finances and credit, you may even be able to get a lower rate.

Will an application affect my credit score?

The preapproval process will simply do a soft pull on your credit. Once you’ve found the vehicle you want to buy, Autopay will do a hard pull, and this will likely result in a small decrease in your score.

What is Autopay GAP insurance?

Autopay offers GAP insurance through American Assurance Corporation. This is optional coverage that can help if your car is deemed a total loss by insurance. If you don’t receive enough from the insurance company to cover the full cost of your loan, GAP insurance will make up the difference.

How does the referral process work?

For every person you refer who successfully completes the loan process, Autopay will give you $100. You’ll need to visit Autopay’s referral page to complete the form, but this only involves supplying your and your recipient’s name, phone and email.

Loan ratings

★★★★★ — Excellent

★★★★★ — Good

★★★★★ — Average

★★★★★ — Subpar

★★★★★ — Poor

We analyze top loan providers and rate them one to five stars based on factors that are most important to you. These factors include: rates and fees, customer reviews, loan amounts, loan processing and borrower experience.

Read the full methodology of how we rate loan providers.

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