ASOS online shopping review
Shop hundreds of celeb-inspired styles.
This British clothing brand has been offering discount designer looks for over two decades. While you’re sure to find a bangin’ deal here, you might run into customer service snags. See if this store might have what you’re looking for, or take a look at alternative options with a similar philosophy.
Orders over $50
- Free returns
- Free shipping over $50
- Klarna financing available
- Some online reviews report issues with customer service
- Quality of clothing can be hit or miss
Reviews and complaints: Is ASOS legit?
Yes, ASOS is a legit online retailer with a responsive customer service team and reputation for making of-the-moment trends available to the masses.
ASOS has a Great rating on Trustpilot, with about 4 out of 5 stars compiled from over 78,200 reviews. Hundreds of happy shoppers report that ASOS customer service was helpful and friendly. On the other hand, a few disgruntled reviews complain about poor product quality and customer service reps who could have done a better job. Still, over 60% of reviewers gave ASOS 5 out of 5 stars, which is a pretty solid reputation in the world of fast fashion.
On Reddit and fashion chat boards around the Internet, people seem to agree that what you see is what you get with ASOS. The flexible return policy means that you can get your money back if you change your mind.
Case study: Amy's experience
I shopped at ASOS quite a bit when I was in fashion school because I wanted to look stylish but didn’t have a lot of extra money to spend. The trick is to keep your expectations realistic. If you spend $10 on a silky slip dress, the quality will be worthy of $10 and nothing more — so it might be the type of thing you wear to a few parties then get rid of. The same goes for shoes. While ASOS has some really cool shoes for sale, they usually only lasted me for a season or two.
If you’re looking for some pieces to refresh your wardrobe on a budget, ASOS is a good place to shop. But if you want to invest in your wardrobe and buy clothes that’ll look great in 5 or even 10 years, you might be disappointed.
Case study: Cheryl's experience
I love shopping at ASOS when I’m looking for something specific. And with such a huge selection, I’ve almost always found it, no matter how obscure. Gray cotton-blend button-down T-shirt with a split back? Found it!
Prices are fairly low, yet quality is pretty consistent compared to similar sites. I also had luck with their maternity department during my pregnancy. I still wear their comfy, stretchy leggings to this day.
The only downside I’ve found is inconsistency with sizing. One maternity sundress I bought was cut impossibly small and narrow across the chest — and for maternity clothing that’s meant to be forgiving, that one was unforgivable.
What brands does ASOS sell?
ASOS has its own line called ASOS Design, which is known for super trendy pieces as budget-friendly prices. It also sells clothing, accessories and shoes from over 850 other brands, including well-known labels like Free People, Nike and Adidas.
Some of my favorite brands to shop at ASOS are:
- Brave Soul
- French Connection
- I Saw It First
- Noisy May
- Peek & Beau
Since ASOS sells clothing from such a wide array of brands, check the size chart for the item you’re interested in to confirm what size to buy. Even better, get out a measuring tape and make sure the circumferences of your chest, waist and hips match the size you choose.
When in doubt, we recommend sizing up since ASOS clothes tend to run on the smaller side compared to brands like Aerie and Target.
Does ASOS have plus sizes?
Yep! ASOS has a great selection of plus-size apparel, swimwear and lingerie for both men and women. Check out ASOS Curve for its fashion-forward in-house label.
Does ASOS have maternity sizes?
Yes, ASOS has hundreds of maternity clothing items, from formalwear to loungewear and everything in between — perfect for moms-to-be who don’t want to sacrifice their style during pregnancy.
Does ASOS have men’s and women’s sizes?
Yep! ASOS has clothes for both men and women.
Can I get free shipping at ASOS?
Yes! Spend over $50 to get free standard ground shipping.
You can get unlimited free two-day shipping with no minimum order total by signing up for Premier Delivery, which costs $19.99 per year.
Shipping costs and options
If you don’t qualify for free shipping or would like your order to get to you faster, you can select one of these shipping options:
|Shipping option||Cost||Delivery speed|
|Standard||$4.99||Up to 6 business days|
|Standard Click & Collect||$4.99||Up to 6 business days|
|Two-day||$7.99||2 business days|
If you choose Standard Click & Collect shipping, your order will be sent to the nearest UPS collection point for pickup. As soon as it arrives, you’ll get an email with your UPS tracking reference. You’ll need to bring this and your ID to pick up your package. If you don’t collect it within ten days, it will be sent back to ASOS.
To track your package, find the tracking link in your purchase confirmation email or log in to your ASOS account.
ASOS payments and financing
ASOS accepts most major debit and credit cards, including Visa, Mastercard and American Express.
Does ASOS accept PayPal?
Yes! Just choose PayPal as your payment method at checkout.
Does ASOS have financing options?
Yes. Shop now and pay later with Klarna, which splits your purchase into four equal installments, charged to your bank account every two weeks. To get started with this option, select Klarna as your payment method at checkout. You won’t be charged interest, though there’s a $7 late fee if you don’t pay on time.
ASOS returns and exchanges
ASOS accepts returns for a full refund – including sale items – within 28 days of your order. Just make sure the item is in its original condition.
If you return an item between 29 and 45 days after it was delivered, your refund will come in the form of a gift voucher equivalent to what you paid.
Does ASOS have free returns?
Yep! ASOS will provide a prepaid shipping label for your return. And the original cost of shipping will not be docked from your refund.
Does ASOS do exchanges?
No. You’ll need to return the item and place a new order if you want a different size or color.
How to I return an item to ASOS?
Here’s how to get rolling on your ASOS return.
- Go to My Account then select My Orders.
- Choose Create Return.
- Select the items you want to return, along with the reason it didn’t work out.
- Search for and select a nearby drop-off location.
- Select Create Return.
- Print your return label and attach it to your package.
- Drop off the return.
ASOS discounts and sales
You can shop discounted items year-round by checking out our deals or selecting Outlet on the ASOS homepage.
The next big ASOS sale will most likely be on Black Friday and Cyber Monday, the weekend after Thanksgiving. Last year, we saw 30% off sitewide, along with huge discounts on select items.
Does ASOS offer student or military discounts?
Students get 10% off year-round at ASOS. But it doesn’t offer a military discount.
How can I contact customer support?
Get in touch with ASOS customer support by:
- Live chat. Chat with a member of the support team live.
- Contact form. Fill out its online form to send an email.
- Twitter. Tweet @ASOS_HeretoHelp for assistance.
- Facebook. Send a message through Facebook messenger.
If you’re shopping for fashion-forward pieces on a budget, ASOS is worth a look. But if it’s not quite what you’re looking for, shop around to see what competitors like Showpo and Nasty Gal have to offer.