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ArborCrowd review

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Its real estate offerings come from a well-vetted network, but it only accepts accredited investors.

Commercial real estate investments on this crowdfunding platform start at $25,000. But only one deal is up for grabs at a time — and only for accredited investors willing to commit their funds for at least four years.

  • Consider ArborCrowd if you’re an accredited investor ready to invest in commercial real estate.
  • Look elsewhere if you prefer a platform with higher deal flow.

$25,000

Minimum deposit to open

How does ArborCrowd work?

While ArborCrowd began offering access to commercial real estate investments in 2016, its parent company, The Arbor Family of Companies, has been around since 1983. Under the expertise of its parent company, ArborCrowd offers commercial real estate investment opportunities to accredited investors through its online crowdfunding platform.

The property available through ArborCrowd comes from an exclusive proprietary network established by The Arbor Family of Companies. These investment opportunities were previously only available to institutional investors and high net worth individuals. Through ArborCrowd, any verified accredited investor can participate.

ArborCrowd offers one investment opportunity at a time. It provides comprehensive documentation to help investors decide if they’d like to participate, including information about units under management, key market factors and property renovation highlights.

A rundown of the ArborCrowd investing process:

  1. Register for an account. Create an ArborCrowd investor account from its website.
  2. Review active deal. Learn more about ArborCrowd’s current deal and decide whether you’d like to participate.
  3. Submit an offer. Decide how much you’d like to contribute and submit your offer.
  4. Sign documentation. Verify that you’re an accredited investor through ArborCrowd’s complimentary verification process and sign off on the offering documentation.
  5. Fund your investment. Pay with a wire transfer or check.
  6. Track investment. Review your quarterly ArborCrowd investment updates and receive distributions automatically deposited to your bank account.

Watch our interview with co-founder Adam Kaufman, where he explains how ArborCrowd’s crowdfunding platform works:

Who is ArborCrowd best for?

The ArborCrowd platform is designed with the following investors in mind:

  • Accredited investors. Active deals on ArborCrowd are only available to verified accredited investors.
  • Long-term investors. Investors should be prepared to lock in funds for at least four years.

Nonaccredited investors aren’t eligible to participate in ArborCrowd’s high minimum investment opportunities, narrowing the platform’s target audience to accredited investors with at least $25,000 on hand. And with ArborCrowd property average holding periods of four years, investors must be prepared for a long-term commitment.

Before investors can fund an investment offer, they must be willing to undergo ArborCrowd’s complimentary verification process for accredited investors. The process ensures that investors meet at least one of the SEC’s criteria for accredited investors:

  • You earned over $200,000 in each of the last two years and expect the same for this year.
  • You and your spouse earned over $300,000 in each of the last two years and expect the same for this year.
  • You have a net worth of at least $1 million, alone or together with your spouse, excluding the value of your primary residence.

Pricing and fees

As far as commercial real estate crowdfunding platforms go, ArborCrowd’s minimums are comparable to its competitors. Both RealCrowd and CrowdStreet limit offerings to accredited investors, have $25,000 investment minimums and typically ask investors to commit funds for at least four years.

At first glance, ArborCrowd’s fees seem higher than most, with investors expected to cover acquisition, refinancing, disposition and assets under management fees. But that’s because ArborCrowd acts as the property’s asset manager on behalf of its investors. While other platforms don’t charge investors to participate in their offerings, they instead ask investors to pay fees to the property sponsor — something ArborCrowd investors typically don’t pay.

Average acquisition fee 1.25%
Average refinance fee 1%
Average assets under management fee 0.5%
Average disposition fee 1%
Minimum investment $25,000
Average hold period 4 years

Pros and cons

Pros

  • Prefunded deals. ArborCrowd invests its own capital in every deal it offers.
  • Robust vetting process. ArborCrowd states that even though more than 500 deals are submitted to its platform annually, its underwriting team typically only approves nine annually.
  • Established parent company. ArborCrowd’s parent company includes Arbor Realty Trust, a publicly traded REIT with over $2 billion in assets under management.

Cons

  • Limited to accredited investors. Nonaccredited investors don’t qualify for ArborCrowd’s investment opportunities.
  • High investment minimums. Investors need at least $25,000 to participate in ArborCrowd deals.
  • Limited deal flow. ArborCrowd only offers one investment opportunity at a time.
  • Limited support. We called its customer support line several times but never spoke to a rep.

ArborCrowd reviews and complaints

As of October 2020, there’s no available feedback on the ArborCrowd platform. While it has a Better Business Bureau (BBB) page, it’s not rated and there are no customer reviews or complaints. Its Trustpilot page is similarly sparse, with no reviews or designated TrustScore. The company also has no registered complaints with the Consumer Financial Protection Bureau.

It’s unusual for ArborCrowd to have no customer feedback, despite being one of the newer platforms on the market. But its lack of reviews doesn’t necessarily mean you shouldn’t use it — just carefully review any documentation you’re asked to sign during the application process.

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How do I get started?

The signup process starts from ArborCrowd’s homepage:

  1. Click Join
  2. Enter your email address, full name, residential address and phone number.
  3. Review ArborCrowd’s terms of service and privacy policy.
  4. Create an account password and click Signup

You can then browse ArborCrowd’s current and closed offerings.

ArborCrowd customer service

Reach out to the ArborCrowd team by:

Bottom line

ArborCrowd offers commercial real estate investment opportunities to accredited investors with deals that start at $25,000. But only one deal is offered at a time, so if you’d prefer a wider selection of properties, look elsewhere.

Explore your real estate investment opportunities with other providers to find the platform best suited to your investment goals.

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