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Amica car insurance review 2021

Discover steep discounts and stellar customer service, but you won't find the cheapest rates.

finder.com's rating: 4 / 5

★★★★★

Bottom line: Amica stands out for its customer experience as well as its variety of coverage and discounts that boost its value. But that service sometimes comes with a higher cost.

optional

Roadside assistance

New car protection

Accident forgiveness

Details

States served Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Roadside assistance Optional
Accident forgiveness Yes
New car protection Yes
Pay schedule 6 months, monthly
Claims methods online, email, phone
Rideshare coverage Yes
SR-22 support Yes

Pros

  • Pays dividends
  • Discounts for safe driving, bundling and more
  • Roadside assistance
  • Available in 49 states

Cons

  • Limited coverage area
  • Can be expensive
Anti-theft device discount Yes
Bundling discount Yes, up to 15%
Defensive driving discount Yes
Good student discount Yes
Loyalty discount Yes
Homeowner discount Yes
Military discount No
Safety device discount Yes
Special employment discount No
Usage-based discount No
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Review by


Roslyn McKenna is an insurance expert who's driven to help people get a great deal on insurance to protect their families and finances. Roslyn earned a BA in writing and communications from Maryville College and has written professionally for more than a decade, showing up on Bankrate, MSN and Reader's Digest.

Expert review

Amica might not be a household name everywhere in the US, but its customer service, built-in perks like free airbag or key replacement and dividend policy option make this insurer worth considering. If you’re looking for comprehensive auto insurance coverage and are willing to pay for it, Amica might be the right choice for you.

Amica doesn’t have a lot of downsides. You won’t be able to get coverage in Hawaii, and while its customer satisfaction scores top the charts, there are a few complaints abount unresponsive reps. And sometimes that stellar service doesn’t come cheap, with some customers seeing rates slightly higher than the big national companies. That shouldn’t dissuade you from getting a quote, though, if you value great customer support.

This article was reviewed by Andrew Flueckiger, a member of the Finder Editorial Review Board and certified insurance counselor and licensed insurance agent in five states.

Best of 2021
Finder experts pick Amica as a 2021 best brand for car insurance.

How to get a free quote for Amica car insurance

You can get a quote for Amica auto insurance by phone at 800-242-6422. You can also get a quote online, but you’ll need to speak with an agent to purchase a policy. To get started:

  1. Visit Amica’s home page, then look for the Get a quote section near the top
  2. Select your state and auto insurance from the drop-down, then click Go
  3. Answer the preliminary questions then proceed to the next page
  4. Enter your personal info, email and vehicle info then click Start my quote
  5. Enter driver info for anyone you plan to insure
  6. Confirm all info, then click Get your quote
  7. If you’re satisfied with your quote, call 855-862-3026 to purchase coverage

What info do I need to apply?

  • Personal information including first and last name, date of birth, gender
  • Address including ZIP code
  • Social Security number
  • Drivers license
  • Vehicle information and registration
  • Financial information
  • Quote reference number, if you filled out an online quote

What discounts can I get with Amica?

Amica maintains a handful of discounts to lower your premiums. Discounts and eligibility can vary by state.

  • Antitheft. Get a discount if your vehicle has an approved antitheft device installed.
  • Autopay. Sign up for automatic payments for quick savings.
  • Claims free. Go without a claim for at least three years to get a discount.
  • Defensive driver. Adult drivers who complete an approved driving course can get discounted rates.
  • Good student. Rates drop for full-time students under 25 with B average grades or higher.
  • Homeowner. If you own your home, you can qualify for a discount — even if you don’t insure it through Amica.
  • Legacy. Qualify for a discount if you’re under age 30 and your parents have kept Amica auto insurance for at least 5 years.
  • Loyalty. If you’ve kept continuous insurance with another company, you’ll save when switching to Amica.
  • Multicar. Insure more than one car with Amica to save on your policies.
  • Multipolicy. Save up to 30% by combining auto with home, condo, renter, life or umbrella insurance.
  • Paid in full. Save when you pay your entire premium at once before the due date.
  • Paperless. Sign up for electronic bills and policy documents to save more money.
  • Safe vehicle. You may get discounts for adaptive headlights, electronic stability control, airbags, collision warnings or passive restraint seatbelts.
  • Student away at school. If your child leaves the car at home when they go to college, you could get a discount.

    What extra perks does Amica offer?

    Besides the standard comprehensive coverage and great customer service, Amica offers a number of built-in perks and special programs to benefit customers:

    • Airbag replacement. Get a free airbag replacement if your airbag deploys after an accident.
    • Car dealer network. A program and dealer network to help you get better prices when purchasing a new or used vehicle.
    • Disappearing deductible. Earn Advantage Points with Amica Platinum Choice Auto and reduce your deductible or remove it altogether.
    • Lifetime repair warranty. Amica has a network of over 1,200 certified repair shops with a lifetime warranty on claims-related repairs. And if your repairs aren’t covered, Amica can refer you to a repair shop.
    • Lock and key replacements. No deductible for lock replacement when your keys are lost or stolen.
    • Lost earnings. Full reimbursement for lost earnings if you attend court due to a claim at Amica’s request.
    • New car replacement cost. Depreciation is not factored in when a new vehicle is declared a total loss within the first year of ownership.
    • Platinum package. Extend your coverage with optional rewards, identity-theft protection, full glass coverage, rental car coverage up to $5,000 and more.
    • Roadside assistance. Coverage for roadside assistance if you break down and need a tow or repair.

    Amica car insurance reviews and complaints

    Amica holds solid customer support scores with an A+ rating by the Better Business Bureau as of April 2021. Only 71 customers have filed complaints with the BBB, citing poor customer service and that the company evades liability for collisions.

    Other comparison sites like ValuePenguin and Policygenius praise Amica for its high customer support rankings, excellent claims process and wide list of coverage and discounts.

    Keep in mind that customers often rate a product or service when they want to rant. You might not have the same experience if you choose this company. In contrast to the negative reviews, Amica holds multiple customer satisfaction awards from J.D. Power.

    Our star ratings for Amica, explained

    Finder’s car insurance experts rate Amica above average for its stellar customer service and financial ratings across many rating and review sites as well as its long list of coverage.

    However, you won’t find savings for using telematics to track your driving, a common discount with other major companies. And Amica isn’t known for having bottom-dollar rates, which led to our experts rating Amica about average for pricing.

    AM Best financial ratingA+
    BBB accreditedYes
    BBB ratingA+
    Trustpilot score3.4/5 out of 7 customer reviews
    Customer reviews verified as of28 June 2021

    Alternatives to Amica

    See how Amica’s coverage and customer service fares alongside competitors. When you find a company that you’re interested in, select Get quotes to see your customized policy.

    Name Product Roadside assistance New car protection Accident forgiveness Safe driver discount Available states
    Allstate
    Optional
    13%
    All 50 states
    Your dedicated agent can help you find the best savings with multiple discounts and rewards programs.
    Progressive
    Optional
    30%
    All 50 states & DC
    Discover coverage that’s broader than competitors, valuable discounts up to 30% off and perks like shrinking deductibles that reward no claims.
    The AARP Auto Insurance Program from The Hartford
    Optional
    Yes
    All 50 states
    Enjoy low rates for mature drivers, plus perks like new car replacement and lifetime repair guarantees. Only for drivers over age 50.
    Root
    52%
    Available in 31 states
    Track your driving to receive a low rate that reflects your driving skills, and enjoy a fully app-based policy experience.
    Savvy
    Optional
    Depends on provider
    Yes
    All states & DC
    Get quotes in 30-seconds from 100+ companies, and save an average of $800 or more per year. Requires online login to your existing insurance.
    Liberty Mutual
    Optional
    30%
    All 50 states & DC
    Earn free accident forgiveness after five years claims-free and customize your policy anytime online at the tap of a button.
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    Compare up to 4 providers

    What car insurance coverage does Amica offer?

    Amica offers a basic lineup of auto insurance coverage, but it includes perks that you won’t see with other insurance companies.

    • Collision. Provides coverage against damage to your vehicle from at-fault accidents.
    • Comprehensive. Coverage for your vehicle on and off the road including collisions, weather damage, theft, vandalism, and more.
    • Glass. You can choose who repairs or replaces your windshield, or Amica will help you find one. Plus, you won’t pay a deductible on repairs or replacement.
    • Liability. Covers you when you are legally responsible for an accident.
    • Medical. Get coverage for you and your passengers for injuries caused by an accident.
    • Rental. Rental car reimbursement covers a replacement vehicle if your car is not drivable or in the shop.
    • SR-22 insurance. If you’ve had a major driving infraction and need an SR-22, Amica can help.
    • Uninsured and underinsured motorist. Both property damage and bodily injury coverage is available in case the driver who causes the accident isn’t properly insured.

    How to find a local Amica agent near me

    To speak to a local Amica agent, search for the closest office location near you through the agent locator:

    1. Go to Amica’s contact page and scroll to the bottom.
    2. Enter your location and tap Search.
    3. See locations near you on the map or in the list window.
    4. You can see the address in the window. Or click View location details for the office phone number.
    5. Call the number or visit the office in person.

    How does Amica bundling work?

    Amica offers many insurance options for bundling discounts up to 30% off your premium. Many companies only bundle auto with home or renters insurance.

    Car insurance ratings

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    ★★★★★ — Good

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    ★★★★★ — Poor

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