Americans dissatisfied with health insurance
Calls for more communication, transparency and value.
Although more Americans have health insurance than ever before, new data shows the majority of those with policies feel disconnected, disenfranchised and despondent when asked about their coverage.
The 2017 HealthMine Health Intelligence Report: Communication and Digital Healthcare Tools, which surveyed 750 Americans with sponsored health insurance, found almost three quarters of respondents (73%) believe their insurance plan doesn’t understand their health very well.
Many members (60%) want improved communication from health plan sponsors – and not about bills.
A little less than two thirds of those with health plans (63%) felt detached from their policy’s social media activity. However, the majority of those who do follow their plan on social accounts (78%) admit it’s helpful.
While most consumers (83%) use digital health tools, only a small proportion (22%) believe the data that’s collected is actually being put to good use, to form guidance and provide assistance for customers.
Just one fifth of insured Americans (21%) regularly check their health plan’s online members portal. Less than one third of these consumers (30%) found the digital answers they received to be helpful.
Around half (52%) with chronic conditions are contacted by their health provider once per year or less.
Two fifths of respondents (39%) said their health plan does not offer adequate price transparency.