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American Eagle online shopping review

See how to get $5 off and free shipping all year round.

Founded in 1977, American Eagle is still one of the hottest clothing brands for young men and women alike. Shop denim, blouses, graphic tees, dresses and more — all while saving with free shipping offers, frequent sitewide sales events and the AE rewards credit card.

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American Eagle is a classic clothing brand that’s earned a reputation for staying on top of the latest fashion trends and offering an excellent balance of style and value. Frequent sales and lots of opportunities to save let you update your closet as often as you like without breaking the bank. That said, some reviewers complain that the quality of the clothing has declined in recent years — the good news is that returns are free if you’re not happy with your order.

Quick take


  • Free returns
  • Free shipping over $50
  • Frequent sales
  • Extended sizing — up to pants size 24 for women and 48″ waist for men


  • Orders with multiple items often ship separately
  • Some reviewers complain of quality and sizing issues

What do people say about American Eagle?

Most customers are happy as can be with their American Eagle purchases, especially now that the brand offers a broad size range. That said, some people on Trustpilot state that the quality of the clothing — jeans in particular — has declined in recent years.

Case study: Amy's experience

Amy Stoltenberg profile photo
Amy Stoltenberg
Staff writer

I’ve been a big fan of American Eagle since high school, when it was one of my favorite stores to shop in the mall. Today, even though I don’t wear as many skinny jeans or logo tees, I still order underwear and swimming suits from Aerie, because the fit, quality and price check all my boxes — especially if you order during a sale that lets you get five pairs of panties for $25. I also really like its bralettes, which are comfortable, cute and built to last for years of flirty layering. I don’t think you’ll regret ordering from AE online, especially since returns are easy and free.

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What you can buy at American Eagle

American Eagle offers a large selection of denim, hoodies, sweaters and even fragrances for men and women in sizes that range from 0 to 20, extending to 44 for men.

Bestsellers are women’s jeans and tops, but you can also shop cute undies, men’s boxers and loungewear from its sister brand, Aerie — revered for its super-soft leggings and comfy bras. Or, shop the Tailgate collection to rep your favorite college sports team.

American Eagle’s line of collegiate apparel with merchandise for more than 25 colleges and universities. It also offers merch for MLB, NFL and NBA teams.

American Eagle’s intimates and lingerie line. Shop bras and bralettes, tops, bottoms, swimwear and more.

American Eagle sizing

American Eagle clothes generally run true to size. Compared to other teen brands like Hollister or Abercrombie and Fitch, AE clothes actually tend to be roomier.

American Eagle prides itself on offering a wide range of sizes to flatter as many body types as possible. Its jeans range from 000 to 24, and come in different lengths, from extra short to extra long.

If you’re on the fence between two sizes check out its size chart and use a measuring tape to grab your bust, waist and hip measurements. Keep in mind that you can always order two sizes and return the one that doesn’t work, since returns with ASOS are free.

Does American Eagle have plus sizes?

It does! American Eagle makes womenswear in up to dress size 24. Women’s tops usually come in up to XXL.

It makes men’s tops in up to XXXL and men’s pants in up to 48 waist and 34 length.

Does American Eagle have maternity sizes?

Nope! American Eagles doesn’t make maternity clothes right now. If you’re looking for hip, pretty maternity clothes, we recommend checking out ASOS or Old Navy.

Can I get free shipping at American Eagle?

Yep — shipping is free when you spend $50 or more.

If you have an AEO Connected credit card, you’ll get free shipping on every order with no minimum order total.

Shipping costs and options

Orders of $50 or more ship free. Otherwise, you can choose from three flat-rate shipping options:

Shipping optionCostTime to receive order
Standard for orders of $50+Free3–7 business days
Standard for orders of up to $49$73–7 business days
Two-day$152 business days
Overnight$201 business day

American Eagle also offers free two-day shipping and returns for ShopRunner members.

You’ll receive an email with tracking information after your package ships. You can always check the status of your purchase by looking it up using the order number and your email address on AE’s website.

American Eagle payments and financing

You can pay for your AE order using any major debit or credit card, including Visa, American Express and Discover. It also accepts Apple Pay.

Does American Eagle accept PayPal?

Yes. Just choose PayPal as your payment method at checkout.

Does American Eagle have financing options?

Yep! If you want to place an order now but need more time to come up with the funds, pay for your order using Afterpay. This buy now, pay later provider splits the cost of your order into four equal installments that you’ll pay every two weeks. With Afterpay, you won’t be charged fees or interest unless you make a late payment.

American Eagle returns and exchanges

Return your AE order online or in store. The best part is that there’s no time limit on returns, as long as you can show proof of purchase, like a receipt or confirmation email. However, American Eagle might refuse a return if fraud or abuse is suspected.

Does American Eagle have free returns?

It does! American Eagle offers prepaid shipping labels so you can send an item back without paying a cent.

Does American Eagle do exchanges?

Yes — but not online. If you want to exchange an item, you need to visit a store. Otherwise, you’ll have to return it and place a new order.

How do I return an item to American Eagle?

Return in-store or by mail. Bring your item, original payment method and the invoice from your shipment to your local American Eagle store for a full refund.

To return your AEO item by mail:

  1. Go to the American Eagle return page and enter your order number and email. You can also contact customer service with your order number handy to get your free prepaid shipping label.
  2. Package the return item(s) in its original packaging if possible, attaching the return shipping label to the outside.
  3. Drop the package in the mail. It can take three to four weeks to process returns.

American Eagle discounts and sales

The biggest American Eagle sale of the year happens on Black Friday and Cyber Monday, the weekend after Thanksgiving. It typically offers 40% off sitewide, except for jeans and undies, which come with their own sales (30% off for jeans for 10 for $35 undies). It also usually offers free shipping on everything to celebrate this retail holiday.

American Eagle also offers big discounts for the back to school season, with freebies like a branded tote or t-shirt on eligible purchases.

Of course, you can browse coupon codes and shop its clearance section all year round.

Does American Eagle offer a student discount?

It sure does! Get 20% off your AE order through Unidays.

Does American Eagle offer a military discount?

Yes! American Eagle offers 15% off in store, when you present your military ID. To get the 15% military discount on an online order, request it from a customer service rep via live chat. We did this on 5/14/21 and they sent the discount to our email as a courtesty.

Insider tips for saving money at American Eagle

Save more money on your AE Shopping spree with:

  • Real Rewards. AE’s free rewards program gives you 10 points for every dollar you spent. You’ll get a $5 voucher for every $125 you spend — and up to 25% off on your birthday.
  • AE credit card. Get 20% off your first purchase when you open a credit card and earn five points for every dollar you spend elsewhere. That means you can get a coupon for $5 off for every $250 you spend on things like has and eating out.

How can I contact customer support?

Get in touch with AE’s customer service team through:

  • Live chat: Go to the customer service page on its website to get started.
  • Phone: Call 888-232-4535.
  • Email: Fill out the online contact form to get started.

American Eagle alternatives

American Eagle offers classic closet staples and trending styles at budget-friendly prices, with plenty of ways to save. You’ll have a similar shopping experience — with lots of items under $50 — at these stores:

  • American Apparel. Comfy, casual clothes made with the environment and fair trade in mind. It promises to never use sweatshops to make its clothing.
  • ASOS. Fashionable clothing and accessories that’ll have you Insta-ready in no time.
  • Urban Outfitters. This super cool store stocks brands like Dr. Martens and Fila, in addition to its own effortlessly chic in-house lines.
  • Uniqlo. Minimalist clothing with a Japanese aesthetic — made with an emphasis on functionality.
  • Boohoo. Cheap, fashion forward pieces for when you want to jump on a trend without busting your budget.

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