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American Eagle Outfitters review

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The classic clothing store making serious fashion waves.

Founded in 1977, American Eagle is still one of the hottest clothing brands for young men and women alike. Shop denim, blouses, graphic tees, dresses and more — all while saving with free shipping offers, frequent sitewide sales events and the AE rewards credit card.

Orders over $50

Free shipping

Afterpay

Financing

Free

Returns

Quick take

Pros

  • Free returns
  • Free shipping over $50
  • Frequent sales
  • Plus sizes available

Cons

  • Multi-item orders often ship separately
  • Some reviewers complain of quality and sizing issues.

What do people say about American Eagle?

Most customers are happy as can be with their American Eagle purchases, especially now that the brand offers a broad size range. That said, some people feel that the quality of the clothing — jeans in particular — has declined in recent years.

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What you can buy at American Eagle

American Eagle offers a large selection of denim, hoodies, sweaters and even fragrances for men and women in sizes that range from 0 to 20, extending to 44 for men.

Bestsellers are women’s jeans and tops, but you can also shop cute undies, men’s boxers and loungewear from Aerie. The lingerie sub-brand is revered for its super-soft leggings and comfy bras. Or, shop the Tailgate collection to rep your favorite college sports team.

Sizing guides

Women’s jeans

SizeNumericWaist (in)Hips (in)
XXS00
23.5
33
XS0
24.5
34
XS2
25.5
35
S
4
26.5
36
S
6
27.5
37
M8
28.5
38
M10
30
39.5
L
12
31.5
41
L
14
33
42.5
XL16
34.5
44
XXL18
36.5
46
XXL20
38.5
48

Women’s tops

SizeNumericBust (in)
XXS00
31
XS0
32
XS2
33
S
4
34
S
6
35
M8
36
M10
37
L
12
38.5
L
14
39
XL16
40.5
XXL18
42.5
XXL20
44.5

Women’s dresses

SizeNumericBust (in)Waist (in)Hips (in)
XXS00
31
23.5
33
XS0
32
24.5
34
XS2
33
25.5
35
S
4
34
26.5
36
S
6
35
27.5
37
M8
36
28.5
38
M10
37
30
39.5
L
12
38.5
31.5
41
L
14
39
33
42.5
XL16
40.5
34.5
42.5
XXL18
42.5
36.5
46

Men’s tops

SizeNeck (in)Chest (in)Arm (in)
XXS13-13.5
32-34
30.5
XS13.5-14
35-36
31.5
M14.5-15
37-39
32.5
M15-15.5
40-42
33.5
M tall15-15.540-42
34.5
L15.5-16
43-45
34.5
L tall15.5-1643-45
35.5
XL16.5-17
46-48
35.5
XL tall16.5-1746-4836.5
XXL17-1849-5136.5
XXXL18-1952-5437

Shipping, payments and returns

Can I get free delivery?

Yes. Spend at least $50 to get free shipping.

If you have an AEO Connected credit card, you’ll get free shipping on every order with no minimum order total.

Shipping costs

Orders of $50 or more ship free. Otherwise, you can choose from three flat-rate shipping options:

Shipping optionCostTime to receive order
Standard for orders of $50+Free3–7 business days
Standard for orders of up to $49$73–7 business days
Two-day$152 business days
Overnight$201 business day

American Eagle also offers free two-day shipping and returns for ShopRunner members.

Payment options

You can pay for your AE order with Visa, Mastercard, American Express, Discover, PayPal, Afterpay or Apple Pay (in-store and iOS app only).

The company also offers a store credit card and a Visa rewards card. Both of these options are subject to credit approval, but come along with benefits when you use them to pay online or at AEO stores:

  • Rewards points for every dollar you spend
  • Free standard shipping on every order
  • A birthday coupon
  • 20% off your first order using your AEO Connect credit card or AEO Visa rewards card and 10% off future purchases

The AEO Visa rewards card can also be used anywhere Visa credit cards are accepted.

American Eagle returns

AE offers free returns by mail or in-store, and there’s no time limit! However, American Eagle might refuse a return if fraud or abuse is suspected.

Can I exchange my item for a different size or color?

In most cases, yes. There is one exception: If you paid for your order using PayPal, cash or a gift card, it is not eligible for an exchange.

If you find yourself in this situation, your best bet is to return the item, and then order the new size or color in a separate transaction. Unfortunately, you’ll pay for shipping on the new item.

If your order does qualify for an exchange, you can print out the exchange form by looking up your order via the Track order lookup page online. Locate the order, then click Get a return label to start the process.

How do I return an item to American Eagle?

Return in-store or by mail. Bring your item, original payment method and the invoice from your shipment to your local American Eagle store for a full refund.

To return your AEO item by mail:

  1. Go to the American Eagle return page and enter your order number and email. You can also contact customer service with your order number handy to get your free prepaid shipping label.
  2. Package the return item(s) in its original packaging if possible, attaching the return shipping label to the outside.
  3. Drop the package in the mail. It can take three to four weeks to process returns.

What sets this brand apart?

American Eagle is a classic clothing brand that’s earned a reputation for staying on top of the latest fashion trends and offering an excellent balance of quality and value. Frequent sales and lots of opportunities to save let you update your closet as often as you like without breaking the bank.

The brand has also added a broader range of sizes to its collections as part of its more recent body-positive image.

How can I contact customer support?

Easily get in touch with customer service:

  • Live chat online.
  • Call 888-232-4535.
  • Fill out the online contact form.

Bottom line

American Eagle offers a variety of classic staples and trending styles at moderate prices and with plenty of ways to save.

Frequently asked questions

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