finder.com's rating: 3.0 / 5.0
- Best for borrowers looking to finance through a dealership.
- Pick something else if you want to apply directly with a lender.
Ally is a relatively new bank. You can access a free FICO score, and its mobile app allows you to manage your account from your phone. But while it has plenty of modern conveniences, its website still lacks some crucial information like rates and terms.
Most importantly, you can't apply online. Ally works through dealerships, which means you're stuck bargaining with a salesperson for rates. And since Ally doesn't list any specifics on its website, you'll be in the dark until you're ready to meet with a financial officer.
finder.com's rating: 3.0 / 5.0
|Min. Loan Amount||$7,500|
|Max. Loan Amount||$99,999|
|APR||7.29% to 22.24%|
|Interest Rate Type||Fixed|
|Requirements||Existing auto loan must be third party (non-Ally) and have been in force 6+ months, Only Refinance transactions, No doc fees|
Ally’s auto loans are through its dealership partners, so eligibility requirements aren’t listed on its website because they vary. However, we were able to get the basic eligibility criteria:
Loan details and rates aren’t listed on the site, but Ally reports that its auto loan rates range from 7.29% to 22.24% APR as of December 2022.
Auto options with Ally include:
For refinancing options, you can only refinance your vehicle with Ally if your current auto loan is with another lender and isn’t financed in Nevada, Vermont or the District of Columbia.
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
|BBB customer reviews||1.09 out of 5 stars, based on 67 customer reviews|
|BBB customer complaints||490 customer complaints|
|Trustpilot Score||2.9 out of 5 stars, based on 4 customer reviews|
|App Store Score||4.7 out of 5 stars, based on 53,700 customer reviews|
|Google Play Score||3.9 out of 5 stars, based on 25,300 customer reviews|
|Customer reviews verified as of||20 March 2023|
Over the years, Ally’s BBB rating has improved and it has no alerts on its profile, but most reviews across all platforms are pretty negative.
Many of the reviews cite long waiting times for customer service, largely due to the fact that Ally has no physical branch locations. And many customers state that Ally’s customer service is poor.
But there isn’t much insight into how Ally handles its auto loans, as most of the reviews discuss checking accounts, app functionality and customer service.
Ally doesn’t have an online application. To finance through Ally, you’ll need to visit the dealership and request Ally as your lender.
To start the process of getting an Ally personal auto loan, follow these steps:
Ally doesn’t list any specific documents you’ll need to apply for a loan. But when you visit a dealership, make sure you have the following to make the application process easier:
Ally gives you three repayment options:
If you can’t make a repayment, check your loan contract. It should state the late fee you’ll be charged.
So remember to reach out before the payment due date. Ally allows some borrowers to skip or extend a payment — in some cases, you may even be able to change your due date.
Ally offers an option to work with dealerships to get you a car loan. But, if you want a lender that’s upfront about its terms, read our guide to car loans.
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
We rate car loan providers on a scale of 1 to 5 stars based on factors like transparency, costs and customer experience. We don’t take into account elements like eligibility criteria, state availability or payment frequency — we save that for our reviews.
Ally auto loans is not currently available on Finder
Have you considered PenFed Auto Loans?
One of the largest national credit unions in the U.S., it offers new and used auto financing with transparent low rates.
Ask a question using your email below.Ask a question
Writer, Banking and Loans
You are about to post a question on finder.com:
finder.com is an independent comparison platform and information service that aims to provide you with the tools you need to make better decisions. While we are independent, the offers that appear on this site are from companies from which finder.com receives compensation. We may receive compensation from our partners for placement of their products or services. We may also receive compensation if you click on certain links posted on our site. While compensation arrangements may affect the order, position or placement of product information, it doesn't influence our assessment of those products. Please don't interpret the order in which products appear on our Site as any endorsement or recommendation from us. finder.com compares a wide range of products, providers and services but we don't provide information on all available products, providers or services. Please appreciate that there may be other options available to you than the products, providers or services covered by our service.